Boost the utilization of your HCL environment by reevaluating use cases and fostering adoption.
0 likes69 views
Silverside specializes in enhancing collaboration through software like Microsoft 365, HCL, and Zoho, supporting over 250 customers to improve their digital work environments. They emphasize the importance of user happiness and engagement to achieve significant results, offering case studies on successful implementations, including HCL software solutions. Their approach includes a structured methodology for user adoption, focusing on continuous improvement and tailored strategies for each organization.
Boost the utilization of your HCL environment by reevaluating use cases and fostering adoption.
- 1. © Copyright & proprietary Silverside B.V. Boost utilization of your HCL environment 24-04-2024 - - Antwerp
- 2. © Copyright & proprietary Silverside B.V. +250 CUSTOMERS 3 PLATFORMS 28 EMPLOYEES 25 years COLLABORATION SPECIALIST As a specialist in the best collaboration software (including Microsoft 365, HCL Software and Zoho ONE), we ensure that users can collaborate smarter and better in a secure modern digital world. We guide organizations to the right destination based on our experience with more than 250 customers. In addition to our professional knowledge, we believe in happiness at work and pleasant cooperation. This enables us to achieve measurable results that will positively surprise you. Are you joining us? 2 Your dedicated guide to happiness and success in the digital world
- 3. © Copyright & proprietary Silverside B.V. 3 MARKETING
- 4. © Copyright & proprietary Silverside B.V. 4 No Love, No Maintenance, No Usage REALITY
- 5. © Copyright & proprietary Silverside B.V. We are going to migrate to Microsoft 365. All problems solved! 5 A bit of Love, Active Maintenance, Active Usage
- 6. © Copyright & proprietary Silverside B.V. 84% Happy 6 BOOST UTILIZATION OF YOUR HCL ENVIRONMENT Customer Journeys
- 7. © Copyright & proprietary Silverside B.V. 7 Case FUTURE STORE TECH WITH HCL NOMAD • “Zuinig met Zeeman” • 1.300 Shops in 7 countries in Europe • 6.500 FTE • Service Office instead of Head Quarters • Board and Directors on tour • New Point Of Sale hard- & software • Reinstatement of HCL Domino/Notes
- 8. © Copyright & proprietary Silverside B.V. 9 FUTURE STORE TECH WITH HCL NOMAD Case - SAML
- 9. © Copyright & proprietary Silverside B.V. 10 Case Accounting Firm CUSTOMER MEETINGS WITH HCL SAMETIME • Boutique Accounting Firm • Customer intimacy approach • Branding important • Standard MS Teams gives troubles when clients uses different user-id’s and multiple guest accounts • Users already use the HCL Connections environment • More seamless approach to meetings
- 10. © Copyright & proprietary Silverside B.V. 11 Details Matter! CUSTOMER MEETINGS WITH HCL SAMETIME
- 11. © Copyright & proprietary Silverside B.V. 12 Case Dealer Extranet KNOWLEDGE MANAGEMENT WITH HCL CONNECTIONS Explicit Tacit • European Importer • Complex procedures for importing • Knowledge remains in e-mails • Platform feels too simple and flat • Users complain it is more work than fileshares • Unique functions are not utilized
- 13. © Copyright & proprietary Silverside B.V. 14 3x Take Aways HOW TO BOOST UTILIZATION 1. Make sure the engine runs smoothly in modern infra 2. Search for the killer function as the Unique Selling Point 3. Measure usage to know where to drive adoption
- 14. © Copyright & proprietary Silverside B.V.
- 15. © Copyright & proprietary Silverside B.V. P A C E 16 PACE Implementation Methodology USER ADOPTION STRATEGIES Propose a journey of transformation and why business change is essential. Advise on the best tools, and acquire / deploy. Assemble an adoption framework. Create new ways of working by putting the adoption framework into practice. Enhance the journey, and evaluate changing business, technology and conditions. Activate technology for 1st group Pilot Capitalise on momentum Production Continuous enhance the journey Perfect Prima! Measure Culture Hapiness Schadow IT Chances Risks Start Small – selected groups Assess, learn, adjust, improve Find ambassadors (champions) Scale out, Push to all Train & communicate based on preferences Measure real usage Facilitate continuous learning Develop & Improve Plan 3 year 3 months Business Consultant Implementation Consultant Trainer Change Guide Prepare your change journey Proof of Concept
- 16. © Copyright & proprietary Silverside B.V. Thank You! 17 WRAP-UP: ANY QUESTIONS? Roland Driesen Managing Partner [email protected] +31 – 6 – 51242304 Silverside B.V. Rivium Quadrant 75-5 Capelle aan den IJssel The Netherlands www.silverside.com