Bots in the Enterprise
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Bots are emerging as a significant trend in enterprise applications, providing automation and AI-driven interactions across various platforms. Key players like Facebook, Microsoft, Slack, and Telegram are developing bot platforms that integrate messaging systems and enterprise capabilities, addressing challenges like app fatigue and distribution. For bots to achieve relevance in the enterprise, enhancements in testing, security, monitoring, management, and integration are essential.
Bots in the Enterprise
- 1. Bots are the New Apps and What That Means for the Enterprise
- 2. About Us • Emerging technology firm focused on helping enterprises build breakthrough software solutions • Building software solutions powered by disruptive enterprise software trends -Machine learning and data science -Cyber-security -Enterprise IOT -Powered by Cloud and Mobile • Bringing innovation from startups and academic institutions to the enterprise • Award winning agencies: Inc 500, American Business Awards, International Business Awards
- 3. • Bots? • Bot Platforms • Bots in the Enterprise • Demo Agenda
- 4. Bots?
- 5. What’s the bot or chatbot? A bot is a software application that runs automated tasks(scripts) over the internet. Typically, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human. -wikipedia • • a chatbot is designed to work on conversation with people and existing on chat app or social network. usually AI(NLP) is embedded in a chat bot so the chatbot can understand the context and perform much more complicated tasks than what a bot does.microsoft’s chatbot, Tay
- 6. Why is Bot such a big deal?
- 7. • App fatigue • Conversation as the interface • The raise of artificial intelligence Why Bots, Why Now?
- 8. • Mobile apps are difficult to build, distribute and maintain • App marketplaces are incredibly crowded • Discovery • Engagement • Versioning App Fatigue
- 9. Historical Moment of Messaging
- 10. The Rise of BI
- 11. Bot Platforms
- 12. Bots are the new apps Conversations are the new UI AI is the protocol Messaging apps are the new browser
- 13. 3 Major Components Development Platform User Experience & Integration with Messaging Platforms Artificial Intelligence Interface
- 14. Driven by Mobile Platforms
- 15. Microsoft Bot Framework Framework to develop Bots for different messaging platforms Bot can be implemented using the Bot Builder SDK The Language Understand Intelligence Service (LUIS) provides deep learning and linguistic analysis capabilities to Bots implemented in the platform The Bot Connector integrates Bots with different messaging platforms The Bot Directory provides distribution and discovery to Bots implemented in the platform
- 16. Facebook Messenger Enables the implementation of Bots that run in Facebook Messenger Provides visual UI controls to enrich the user experience in Bot applications Integrates with the Wit.AI platform for natural language processing and conversational analysis Leverages webhooks as the main mechanism to receive events and execute business logic Includes plugins to integrate Bots in third party web premises
- 17. Slack Platform for implementing bots and integrations for the Slack platform Bot users are the main abstraction mechanism for users to interact with external services Slash commands (/command) are used to invoke specific actions in bots The platform includes outgoing and incoming webhooks The app directory represents the main mechanism for discovering and provisioning bots
- 18. Telegram Bots Provides a mechanism for implementing Bots in the Telegram platform Provides rich user interface controls to use in Bot commands Commands (/command) provide a mechanism for users to interact with Bots The capabilities of the framework are exposed using the Telegram Bot API The Bot Father provides a mechanism for controlling all other Bots in the platform
- 19. Other Bot Platforms • Kik • Pandorabots • …
- 20. Bots in the Enterprise
- 21. Bots in the Enterprise • Bots have proliferated mostly in the consumer market • Many markets can benefit from intelligent Bots -Healthcare -Public Safety -Retail -Travel & Hospitality • Additional capabilities are required to make Bot platforms enterprise ready
- 22. Enterprise Capabilities in Bot Platforms Enterprise Bot Platform Security Integration with Enterprise Systems Testing Monitoring and Management Bot Store
- 23. Security • Authenticating bot users against corporate directories • Signing and encrypting bot messages • Archiving bot messages for compliance models
- 24. Integration with Enterprise Systems • Provide simple models for integrating bots with corporate systems • Simple APIs for accessing business data from bots • Simple APIs for reacting to bot events and execute actions in line of business systems
- 25. Testing • Tools to test bots and validate its runtime behavior • Programmatic models to author and run test in bot solutions • Integration with enterprise app lifecycle management tools
- 26. Managing and Monitoring • Track and monitor messages exchanged by users and bots • Integration with app performance monitoring platforms • Apply access control, distribution and management policies to bots
- 27. Bot Store • Enable the distribution of bots for corporate users • Organize bots into categories to facilitate its discoverability • Apply security and management policies to corporate bots
- 28. Demo
- 29. Summary • Bots are called to become one of the most relevant trends in the next wave of enterprise applications • The first generation of bot platforms is being powered by top messaging platform vendors like Facebook, Microsoft, Slack, Telegram, etc. • Standalone bot platform vendors are also emerging • To become relevant in the enterprise, bot platform must expand its capabilities in areas such as testing, security, monitoring, management, integration, etc. • Its already happening….