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BPO Services | Inbound Call Center | Telemarketing Outbound Call Center Outsourcing | Order Taking Service | BPO Company in India
- 1. Call Center Services On-shore Management Off-shore Pricing Rated #1 Global BPO Vendor by our Clients
- 2. Objective The objective of this document is to present facts about the business sense of outsourcing strategic call center services, so that the your company can make an informed decision This presentation outlines the advantages and ways of outsourcing your inbound, outbound and/or customer service needs to InSO The information provided in this document is based on real facts InSO - Proprietary
- 3. Why InSO? - InSO Meets and Exceeds your expectations We guarantee… You WILL reduce your operational costs AND get top notch Quality 10+ years of exclusive experience in the Call Center industry 5+ years of consulting to US Call Centers on outsourcing Proven Track Record – Over 200 successful inbound, outbound and Customer Service campaigns Experience handling radio, TV, mailer, print and outbound telemarketing campaigns InSO - Proprietary
- 4. Why InSO? - InSO Meets and Exceeds your expectations US based Company – Head office in Los Angeles County & Contact Center in India – No risk of dealing with remote companies Team of committed and experienced professionals in the Call Center industry Strict adherence to FTC/FCC Regulations Comprehensive and on-going training by US trainers - International Culture, Accent, Industry and Product Specific Training, Phone Etiquette Our ability to scale quickly, while maintaining high quality InSO - Proprietary
- 5. About InSO Our Mission: To be a global leader providing Call Center solutions that facilitate our clients in accomplishing their objectives. We aim to be the most sought-after organization for our clients, associates, partners and investors while fulfilling our social responsibilities. Started by marketing professionals with more than 10 years of experience in call center outsourcing Over 60 call center professionals focusing exclusively on inbound & outbound campaigns. Capacity: up to 120 seats at a time Continuous emphasis on profit, quality, integrity, confidentiality, and long lasting relationships InSO - Proprietary
- 6. Achievements – Outbound Telemarketing Company – 1: # of Agents: 11 Monthly Inbound Sales Rev.: $37,950 Monthly Outbound Sales Revenue: $59,325 Services Provided: Order Taking, Customer Service & Telemarketing Service Method: Phone, E-mail Company – 2: # of Agents: 9 Monthly Inbound Sales Rev.: $26,105 Monthly Outbound Sales Revenue: $36,781 Services Provided: Order Taking, & Outbound Telemarketing Service Method: Phone InSO - Proprietary
- 7. Achievements – Outbound Telemarketing Company – 3: # of Agents: 10 Monthly Inbound Sales Rev.: $17,100 Monthly Outbound Sales Revenue: $48,950 Services Provided: Order Taking, Customer Service & Telemarketing Service Method: Phone, E-mail, Chat Company – 4: # of Agents: 6 Monthly Outbound Sales Revenue: $33,605 Services Provided: Outbound Telemarketing Service Method: Phone InSO - Proprietary
- 8. Achievements – Outbound Telemarketing Company – 5: # of Agents: 12 Monthly Outbound Sales Revenue: $63,000 Services Provided: Outbound Telemarketing Service Method: Phone Company – 6: # of Agents: 3 Monthly Inbound Sales Rev.: $8,900 Outbound Sales Revenue: $6,000 Services Provided: Order Taking, Customer Service & Telemarketing Service Method: Phone, Chat, Email InSO - Proprietary
- 9. Achievements – Customer Service Campaigns HG Campaign #1: Improved customer retention by 25% Expanded from 3 agents to 10 agents within 3 months Generated $12,000 /Month revenue on an avg. by cross-selling Generated $24,000 /Month on customer credit card declines Improved quality control by monitoring inbound/outbound agents WRL Campaign #2 Improved customer retention by 33% Expanded from 4 agents to 14 agents within 6 months Generated $9,000 every month by cross-selling Generated $32,000 /Month on customer credit card declines Improved quality control by monitoring inbound/outbound agents ** Please contact us to get more information on our past achievements. InSO - Proprietary
- 10. Cost Comparison Analysis InSO - Proprietary * All rates listed above are for customer service campaigns. Parameters InSO Other Call Center Call Center In-house # of Agents 10 10 10 Agents Cost (160 Hrs/Month/Agent) Performance Based Payout No-Risk $30,400 $25,400 Office/Telecom/IT Expenses $0 $0 $9,000 Management Expenses $0 $0 $5,000 Total Cost To Be Determined $30,400 $39,400
- 11. What you get at InSO Cost competitive and cost effective Fully trained, dedicated quality professionals who meet FTC standards dedicated for your campaigns A Dedicated Project Manager who will work closely with you on all aspects of your campaigns Full time, Dedicated & Quality Manager for every shift Call Handling Capacity to meet almost any need World-wide Direct Communications Reliable Links with > 99% uptime maintained currently Exclusive focus on US clients Quality Assurance Monitoring with specially assigned personnel and call recording facility Professional, on-time and accurate reports Reports Include: Talk Time Report, Call Disposition Report & Call Detailed Report. (Custom reporting is also available) Guaranteed lower call abandoned rate & lower average talk time ** All equipment is Enterprise Class with inbuilt redundancy for core modules, interfaces and power supplies. All traffic is prioritized to handle reduced capacity during failure. InSO - Proprietary
- 12. Responsibilities Client Responsibilities: Provide information about products & services, hours of operation, business rules, campaign & skill-set requirements, necessary training & campaign documents Agree on terms & conditions and sign the contract Provide information on campaign start date Provide script if available Provide training to InSO project manager & perform other necessary steps required to start the campaign Provide on-going training, support and feedback to InSO Our Responsibilities: Gather information about the campaign from Client Agree on terms & conditions and sign the contract Gather reporting requirements from Client Prepare campaign script if required Get client sign-off on the prepared documents Provide documents to trainer for training staff members Configure work stations & reporting system for the campaign Test trained staff & system to ensure proper service Go-Live Provide daily reports to the Client Provide live call wave files to the Client if necessary InSO - Proprietary
- 13. Next Steps… Schedule web/chat/phone meeting with InSO analyst Identify business requirements Identify and create detailed campaign requirements Agree on proposal and contract Agree on timeline Start execution InSO - Proprietary
- 14. Conclusion Thank you for taking the time to go over our proposed ideas for your call center requirements. We look forward to putting our best resources to work for you. We believe that you will find this document addresses all your questions and provides you with enough information to make a decision. If, on the other hand, you require additional information, please feel free to contact us. Contact Information: Suresh Dakshina Senior Marketing Manager International Services Outsourcing E-mail: [email protected] Phone: (626) 531 - 6080 InSO - Proprietary