Bridging the Public Services and Technical Services Divide: Hosting a Librarian Sabbatical

Bridging the Public Services and Technical Services Divide: Hosting a Librarian Sabbatical

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  NASIG 2020 VirtualPresentation June 9-11 2020 Bridging the Public Services and Technical Services Divide: Hosting a Librarian Sabbatical
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  Mary C. Aagard InterimHead Acquisitions and Collections Introductions Pamela D. Kindelberger Ordering, Interlibrary Loan and Gifts Manager Madeline Hooyboer Receiving and Collections Manager
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  Boise State University (Photocourtesy Pam Kindelberger)
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  Albertsons Library (Photo courtesyPam Kindelberger)
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  Why a Sabbatical? ●Rejuvenation; learning; time to do extended research; partner with faculty ○ reinvesting in the institution ○ job skill development / experience ● At Boise State, only 1 other librarian had taken sabbatical
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  Working Together Staff UnitBreak Down By Numbers ● Acquisitions & Collections: Ordering, Interlibrary Loan, and Gifts - 4 Receiving & Collections- 4 Serials - 4 Financial Clerk and Head - 2 ● Access Services - 6
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  Projects and DailyProcesses Between Access Services & Acquisitions & Collections ● Collection Rightsizing ● Pioneer Hall ● Document Delivery ● Course Reserves
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  Goals of Sabbatical ●Understand the framework for how the work of acquisitions is structured and executed ● Understand the e-resource lifecycle to bring back critical skills to inform better service desk training ○ Changes in service desk strategy - AS staff needed to know more about e-resources to be effective answering patron questions.
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  Pam’s Perspective Ordering, InterlibraryLoan and Gifts
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  Ordering, Interlibrary Loanand Gifts ● Processing Borrowing and Lending Requests ● Document Delivery ● Purchase articles through Interlibrary Loan ● Order books in print and electronically ● Order Non-book materials ● Process Gifts in kind that come into the building ● Software and Accessibility Review for electronic resources
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  Lessons Learned ● Weneed a glossary of terminology. ● We need to add more pictures into our procedures. ● It is helpful to have an example to work through when showing someone outside our area what we do. ● Having team members explain tasks to someone outside their area helps reinforce the process for the person who does the task regularly. ● One of the benefits of having a public services librarian is having our team members think about what they do and share what they like most about their jobs.
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  Marlena’s Perspective Receiving &Collections
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  Receiving & Collections ●Receive and Invoice Print and Electronic Monograph Materials ● Copy Catalog Print and Electronic Purchased and Open Access Materials ● License and Order Streaming Videos ● Manage Licenses for Library Electronic Resources ● Collect and Report Electronic Resource Usage Data ● Physical Processing of Print Materials ● Library Conservation and Mending Functions
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  Realizations ● Working togetherwith different terms/vocabulary ● Road to understanding is long ● Creating troubleshooting skills ● Hearing different perspectives to create new opportunities
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  Mary’s Perspective How didit go?
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  Sabbatical Thoughts ● Establishstructure! ● Strengthens relationships but also complicates them ● Learning by immersion ● Many benefits of exposing traditional public services staff to the work flow and complex work environment of technical services ● Found commonalities, redundancies, and opportunities for deeper collaboration
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  Continued Learning ● Developworkshops and learning opportunities for library staff, and librarians in particular ● Explore micro-sabbaticals or concentrated periods of learning for unit employees ○ Succession planning ○ Talent development ○ Strategic skill building for growth in new areas
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  Questions? We would loveto hear from you! Mary -- Twitter @maryaagard - [email protected] Marlena -- [email protected] Pam -- [email protected]