BSBTWK502 presentation - 02.pptx: Responsibilities, procedures
- 1. BSBTWK502 MANAGE TEAM EFFECTIVENESS BSBTWK502 Presentation Presented by: Ranjan Sapkota
- 2. MANAGE TEAM EFFECTIVENESS Team Name: IT team (Worlducation, IT Biz Solutions) Roles in the team: I recently joined the organisation (Worlducation, IT Biz Solutions) and play the position of IT manager in a team. has ten years of experience in the IT sector. intrigued by cloud computing. is presently pursuing a part-time master's degree in IT. In an organisation, my duties include organising, planning, and supervising computer-related tasks. They assist in identifying an organization's IT requirements and are in charge of putting computer systems in place to meet those demands. The IT team also consists of two people: a. IT assistance Officer's: Mr. Simon as a team leader and Mr. Ranjan Sapkota as a Manager has been providing strong IT assistance for the past five years. capable at handling clients and resolving issues. pursuing a part-time bachelor's degree in IT at the moment. intrigued by cloud computing and the use of technology to organise virtual gatherings. Our responsibilities as an IT technical support officer also include installing and configuring computer systems, diagnosing hardware and software issues, and resolving technical and application issues over the phone or in person. We also understand the application of technical knowledge pertaining to computer hardware and software and how information systems are used. b. Officers at the Help Desk: Recently hired by the firm. possesses experience in both customer service and IT. Prioritises the client at all times. I'm a little irritated by the pretty ineffective help desk assistance methods in place. Mr. Manoj and Mr. Sanjay are the help desk officer, and there job is to promptly and professionally respond to inquiries and handle system and user concerns. Along with the IT staff, help desk assistance works with system and computer users throughout the organisation. The help desk staff will instruct users on fundamental computer and system operations.
- 3. Overview of the purpose of the team in line: Since it is a new company, a new administrative framework is needed. Elementary school students can purchase tablet computers from Worlducation, a social company. Additionally, it boasts a competitive workforce of software developers. Worlducation stands out from its rivals because they envision a time when all children are literate and there is no illiteracy in the globe. Starting in 2016, Worlducation supplied more than 35,000 tablets to more than 550 schools in 23 countries by the end of 2019. They made money via subscriptions for both hardware and software. Each year, every team develops a performance strategy for the upcoming 12 months. Each team should attempt to align its overall objectives with its primary responsibility and follow our strategic guidelines. Establish broad responsibilities in accordance with the function of the organization. Choose the results. Team seeking to accomplish: The IT Team, which consists of the IT Manager, IT Support Officer, and Help Desk Officer, is looking for Create a name for the brand in the marketplace and sustain customer relations.
- 4. Team manager responsibilities: Managing team and project budget. Planning and setting goals for the team. Conducting performance evaluations of employees. Supporting employees with training and development activities. Monitoring team performance to ensure objectives are met. The role of a manager or team leader: The duties of IT teams are assigned and coordinated by IT team leaders. They are in charge of the department's daily operations. In order to provide staff members with the knowledge and skills they need to stay up to date, leaders also hold training sessions. It is the duty of team leaders to direct the group toward goals and to communicate the plan.
- 5. Main Tasks and Activities of the IT Team: Installing new software or hardware, researching and procuring IT hardware, troubleshooting network issues, and creating work logs. Providing mentoring to new employees through team building sessions and encouraging team members to contribute to projects. Developing a cost-effective system to increase efficiency, remove needless emails and files, and connect teams from different locations. Input from Stakeholders: Stakeholders aim to achieve a long-term plan of developing a business-to-consumer strategy (B2C) and providing mentoring to new employees. Input from Team Members: Team members are tasked with responsibilities such as IT inventory asset management, assisting in backup and recovery of digital assets, and configuring phone systems
- 6. Team member tasks and KPI’s: The company needs a trial version of the system in addition to one that is both economical and efficient. The new system should be able to streamline operations, eliminate redundant files and emails, and—above all—effectively link teams that are located in separate locations. By implementing a system that offers a platform suitable for all users, these issues may be handled. Assigning Tasks to Team Members: As a team leader, it is your responsibility to allocate work to team members based on their qualifications, project management experience, and fundamental understanding. Experience also plays a role in what tasks are assigned.
- 7. Task/Priority Performance indicator Actions required Person responsible Establishing a comprehensive administrative system Efficiently linking teams in separate locations Implement a system suitable for all users to streamline operations and communication Team Leader of the IT Team Managing team and project budget Budget adherence and optimization Regular budget monitoring, cost- saving strategies. financial reporting IT Manager Planning and setting goals for the team Goal achievement and alignment with organizational objectives Goal setting sessions, progress tracking and regular team meetings Team Leader of the IT Team Conducting performance evaluations of employees Employee development and productivity Regular performance reviews, feedback sessions, and training assessments IT Support Officer Supporting employees with training and development activities Skill enhancement and knowledge retention Organizing training sessions, skill assessments, and career development plans Help Desk Officer's Team Performance Plan
- 8. Timelines for completing each task: The team has a specific timeframe of 6 months to create and implement a comprehensive administrative system that will likely streamline processes, improve efficiency, and enhance overall operations within the organization. The term "overall administrative system" refers to a set of procedures, policies, and tools put in place to manage the day-to- day operations of a project. This system typically includes tasks such as record-keeping, communication protocols, decision-making processes, and resource allocation.
- 9. Key Performance Indicators for Setting KPIs: Revenue growth, revenue per client, profit margin, client retention rate, and customer satisfaction are crucial KPIs for measuring overall performance. A group of measures that may be quantified is referred to as a key performance indicator (KPI). They are employed to measure advancement using data in order to assess an organization's overall long-term success. Executives are increasingly requesting KPIs from administrative assistants for their roles. Main Outline Setting KPI’ By the conclusion of the fiscal year, sales will have increased by 15%. Ascertain if the brand has a positive reputation in the marketplace. Ascertain if the company's CRM system is deployed and operational. When dealing with virtual events, make effective use of the company's rules and procedures. Create an effective visual event approach that will be implemented during the period of the COVID-19 pandemic.
- 11. Policy and Procedures Purpose The purpose of this policy is to ensure that the Internet resources provided by Worlducation are used effectively, efficiently, lawfully, and ethically. It aims to minimize risks associated with inappropriate Internet usage that can impact productivity, security, and team cohesion. Scope This policy applies to all employees of Worlducation, including full-time, part-time staff, and contractors who have access to the company's Internet resources. Policy principles Appropriate Use: The Internet should be used primarily for business-related purposes. Personal use is permitted but should be limited and not interfere with work responsibilities. Prohibited Activities: Employees are prohibited from visiting websites containing harmful, offensive, or illegal content. This includes, but is not limited to, sites with adult content, hate speech, excessive violence, and illegal activiti. Security and Confidentiality: Employees must adhere to all security protocolsand not disclose any confidential information pertaining to Worlducation, its clients, or projects. Monitoring and Compliance: Internet usage is subject to monitoring by Worlducation. Any violation of this policy may result in disciplinary action, up to and including termination.
- 12. 1. Responsibilities Employees: Must adhere to this policy and use the Internet responsibly and ethically. Managers: Are responsible for enforcing this policy and addressing any violations. IT Department: To monitor Internet usage and provide regular reports to management, and to maintain Internet security and confidentiality protocols. Procedures Monitoring and Reporting: The IT Department will implement tools to monitor and report on Internet usage. Any suspicious or inappropriate usage will be reported to the respective manager. Addressing Violations: In case of a policy violation, the employee’s manager will conduct a review. The employee will be given an opportunity to explain their actions. If the violation is confirmed, appropriate disciplinary actions will be taken. Review and Update Policy: This policy will be reviewed annually and updated as necessary to ensure it remains relevant and effective. Training and Awareness: All employees will receive training on this policy. New employees will be introduced to the policy as part of their induction process. Feedback and Suggestions: Employees are encouraged to provide feedback or suggestions for improvements to this policy.
- 13. Liaising with stakeholders To build a fruitful communication process with our stakeholders, we must first and foremost comprehend what they expect from us. Is that putting money in the bank or using our organization to help society progress? We need to know what the stakeholder wants. We also need to directly engage stakeholders in order to have an open line of communication. We need to involve stakeholders in the decision-making process in order to understand their reasons. When they speak, we ought to listen carefully, honour their viewpoints, and include them in the discussion. The company's operational costs and gross profit must be disclosed to stakeholders in an honest and transparent manner by the management.
- 14. Thank You