Forrester Survey sponsored by Juniper: Building for the Next Billion - What the New World of Business Means for the Network
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This document discusses the priorities, needs, and views of IT organizations regarding their networks and infrastructure. It contains the results of surveys that find: - Supporting business initiatives like mobility, data analytics, and cloud computing are top priorities for networks. Respondents want networks that are secure, high-performing, cost-effective and easy to manage. - Increasing data storage needs are driven by business growth, more data per activity, and increased regulatory requirements. - Cloud resources, data center consolidation, big data infrastructure, and video streaming will significantly impact networks over the next year as organizations pursue digital transformation. - Characteristics like control, flexibility, reliability and cost management are important for networks to
![62%
67%
67%
67%
71%
72%
Implement or expand use of collaboration capabilities
Significantly upgrade disaster recovery and business
continuity capabilities
Consolidate IT infrastructure via data center/server
consolidation or virtualization
Increase use of business intelligence and decision-support
tools and services
Significantly upgrade our security environment
Expand use of mobile/tablet apps for employees,
customers, business partners
“Which of the following initiatives are likely to be your IT organization’s top technology priorities over the
next 12 months?”
(4 or 5 on a scale of 1 [not at all important] to 5 [very important])
42%
45%
52%
53%
57%
The business has required us to increase our replication
and disaster recovery capabilities
Regulatory compliance and auditing requirements require us
to keep more data than before
Business is growing, so there's more data generated by
existing systems
We are capturing more data per business activity than
before to help the business make better decisions
The business is leveraging more IT services and the data
has increased
“What key business needs are responsible for increasing your data storage needs?”](https://image.slidesharecdn.com/buildingforthenextbillionwhatthenewworldofbusinessmeansforthenetworkfinal-140617151129-phpapp02/85/Forrester-Survey-sponsored-by-Juniper-Building-for-the-Next-Billion-What-the-New-World-of-Business-Means-for-the-Network-8-320.jpg)
![“In regard to the value that IT infrastructure brings to the business, rate the network’s impact on business values.”
(4 or 5 on a scale of 1 [no impact] to 5 [significant impact])
93%
89%
87%
84%
84%
83%
83%
81%
Improve workforce productivity
Improve quality of products and/or processes
Lower the firm’s overall operating costs
Improve business flexibility and resilience — faster time to
market, quicker response to changing business conditions
Streamline business operations and consolidate business
units
Re-engineer core business processes
Improve our ability to innovate as an organization
Improve our customer relationships](https://image.slidesharecdn.com/buildingforthenextbillionwhatthenewworldofbusinessmeansforthenetworkfinal-140617151129-phpapp02/85/Forrester-Survey-sponsored-by-Juniper-Building-for-the-Next-Billion-What-the-New-World-of-Business-Means-for-the-Network-11-320.jpg)
![“For the initiatives you undertook or the business demands, how much of an impact did they have on
your firm’s network?”
(5 on a scale of 1 [no impact] to 5 [significant impact])
N = 71
N = 66
N = 58
N = 58
N = 34
N = 71
N = 52
N = 50
N = 67
58%
50%
48%
47%
46%
45%
35%
29%
20%
Increased the use of cloud resources such as software, infrastructure, or
business process as-a-service offerings
Increased business intelligence with big data (large amounts and complex
data)
Increased efficiency of the infrastructure through virtualization of servers,
storage, appliances, and other hardware
Improved collaboration with the introduction of live IP-based video
streaming for conferences and training, other collaboration tools
Eliminated redundancy by consolidating data centers and therefore
applications, data, and supporting hardware
Increased efficiency by continuing the consolidation of storage, servers,
and applications from branch offices
Converged non-IT equipment on to the network for the business
Let company personnel leverage third-party applications outside the
business such as backups, email, and other applications for work
Let end users bring their own devices to work such as smartphones and
tablets](https://image.slidesharecdn.com/buildingforthenextbillionwhatthenewworldofbusinessmeansforthenetworkfinal-140617151129-phpapp02/85/Forrester-Survey-sponsored-by-Juniper-Building-for-the-Next-Billion-What-the-New-World-of-Business-Means-for-the-Network-12-320.jpg)
![“Cloud computing is comprised of key capabilities, outlined below. Forrester defines cloud computing as: a
standardized IT capability (services, software, or infrastructure) delivered in a pay-per-use, self-service way.
Thinking about these capabilities with big data and enabling mobile users, which of the following do you
consider to be important network capabilities?”
(4 or 5 on a scale of 1 [not at all important] to 5 [very important])
56%
64%
65%
67%
68%
68%
71%
72%
75%
79%
81%
87%
Open and standards-based
Programmable network that can automate mundane, manually
driven, and repeatable tasks
Network offers converged services; it supports video, voice,
data, storage, and other business tools
Low acquisition (hardware) costs
Powerful hardware
Simplified (the complexity is hidden or driven out to increase
its efficiency)
Scalable (the network can expand and contract as
the business needs with a similar cost structure)
The network solution can be deployed quickly, updates can be
done quickly, and new services can be implemented quickly
Low maintenance costs
Large bandwidth
Resilient (the network has high availability and is resistant
to disruption)
Secure network to support the employee, customer,
and business information](https://image.slidesharecdn.com/buildingforthenextbillionwhatthenewworldofbusinessmeansforthenetworkfinal-140617151129-phpapp02/85/Forrester-Survey-sponsored-by-Juniper-Building-for-the-Next-Billion-What-the-New-World-of-Business-Means-for-the-Network-13-320.jpg)
![N = 40
N = 73
N = 56
N = 43
N = 31
“For the initiatives your organization will execute next year, how much of an impact will they have on
your firm's network?”
(5 on a scale of 1 [no impact] to 5 [significant impact])
51%
50%
48%
45%
40%
Leverage cloud resources such as software,
infrastructure, or business process as-a-service
offerings
Consolidate data centers and therefore
applications, data, and supporting hardware
Deploy a big data infrastructure
Roll out live IP-based video streaming for
conferences whether it is desktop or conference
rooms
Deploy virtual desktop infrastructure (VDI) or
virtual apps](https://image.slidesharecdn.com/buildingforthenextbillionwhatthenewworldofbusinessmeansforthenetworkfinal-140617151129-phpapp02/85/Forrester-Survey-sponsored-by-Juniper-Building-for-the-Next-Billion-What-the-New-World-of-Business-Means-for-the-Network-15-320.jpg)
![“How much of an impact will the following capabilities have on your firm’s network ability to
support the ideal infrastructure?”
(4 or 5 on a scale of 1 [no impact] to 5 [significant impact])
95%
93%
91%
89%
89%
84%
81%
81%
81%
81%
78%
Better control over the infrastructure
Better control over infrastructure costs
Easy to manage
Zero downtime or more reliable
More responsive to the business
More efficient and/or better utilization of infrastructure
(nothing sits idle)
More open and adaptable (scale up and down as
needed, automatically)
More flexible yet predictable
Faster time of deployment of new services
and applications
Ability to adopt cutting-edge technologies faster
Enable hybrid infrastructure environments (private internal cloud
and public cloud like Amazon) to leverage the best cost models](https://image.slidesharecdn.com/buildingforthenextbillionwhatthenewworldofbusinessmeansforthenetworkfinal-140617151129-phpapp02/85/Forrester-Survey-sponsored-by-Juniper-Building-for-the-Next-Billion-What-the-New-World-of-Business-Means-for-the-Network-16-320.jpg)
Forrester Survey sponsored by Juniper: Building for the Next Billion - What the New World of Business Means for the Network
- 3.
- 4.
- 5. Business intelligence (data about customers) Business resources (employeesand infrastructure) Business agility (organization speed and flexibility) Power of one (customized productsand services)
- 6. 3% 5% 11% 12% 12% 17% 25% 28% 30% 31% 31% 31% 35% 40% 44% 45% 62% Acquire and retain talent Acquire other companies/divest parts of existing business operations/units Improve corporate environmental sustainability and social responsibility Expand into new geographic markets Move from costs from capital to operating expense categories Re-engineer core business processes Streamline business operations and consolidate business units Acquire and retain customers Grow overall company revenue Drive new market offerings or business practices Improve our ability to innovate as an organization Improve quality of products and/or processes Improve your customer relationships Comply with government regulations and requirements Lower the firm's overall operating costs Improve business flexibility and resilience Improve workforce productivity “From a business standpoint, what do you believe your IT infrastructure offers the business?”
- 7.
- 8. 62% 67% 67% 67% 71% 72% Implement or expand use of collaboration capabilities Significantly upgrade disaster recovery and business continuity capabilities Consolidate IT infrastructure via data center/server consolidation or virtualization Increase use of business intelligence and decision-support tools and services Significantly upgrade our security environment Expand use of mobile/tablet apps for employees, customers, business partners “Which of the following initiatives are likely to be your IT organization’s top technology priorities over the next 12 months?” (4 or 5 on a scale of 1 [not at all important] to 5 [very important]) 42% 45% 52% 53% 57% The business has required us to increase our replication and disaster recovery capabilities Regulatory compliance and auditing requirements require us to keep more data than before Business is growing, so there's more data generated by existing systems We are capturing more data per business activity than before to help the business make better decisions The business is leveraging more IT services and the data has increased “What key business needs are responsible for increasing your data storage needs?”
- 9. 21% 27% 31% 39% 45% 48% 58% 59% 59% 61% 61% 64% 67% Increased total cost of ownership Standards-based and open to integration of best breed Enable hybrid infrastructure environments (private internal cloud and public cloud like Amazon) to leverage the best cost models More open and adaptable (scale up and down as needed, automatically) Ability to adopt cutting-edge technologies faster Faster time of deployment of new services and applications Better control over the infrastructure Zero downtime or more reliable More efficient and/or better utilization of infrastructure (nothing sits idle) Better control over infrastructure costs More responsive to the business More flexible yet predictable Easy to manage “Please select all the characteristics of your ideal infrastructure.”
- 10. 22% 33% 35% 36% 37% 39% 45% 51% 53% 55% 59% 62% 65% Consolidated or rationalized enterprise application portfolio Pursued an infrastructure-as-a-service strategy Pursued a software-as-a-service strategy Converged storage onto the network Increased use of business intelligence and decision-support tools and services Supported Web 2.0 technologies Refreshed network Significantly upgraded our security environment Implemented or expanded use of collaboration capabilities Implemented desktop virtualization Expanded use of mobile/tablet apps for employees, customers, business partners Upgraded network Consolidated IT infrastructure via data center/ server consolidation or virtualization “In regard to supporting your business initiatives, which of the following IT initiatives did your organization undertake over the past few years?” Technologies to support a mobile, empowered, and dispersed workforce.
- 11. “In regard to the value that IT infrastructure brings to the business, rate the network’s impact on business values.” (4 or 5 on a scale of 1 [no impact] to 5 [significant impact]) 93% 89% 87% 84% 84% 83% 83% 81% Improve workforce productivity Improve quality of products and/or processes Lower the firm’s overall operating costs Improve business flexibility and resilience — faster time to market, quicker response to changing business conditions Streamline business operations and consolidate business units Re-engineer core business processes Improve our ability to innovate as an organization Improve our customer relationships
- 12. “For the initiatives you undertook or the business demands, how much of an impact did they have on your firm’s network?” (5 on a scale of 1 [no impact] to 5 [significant impact]) N = 71 N = 66 N = 58 N = 58 N = 34 N = 71 N = 52 N = 50 N = 67 58% 50% 48% 47% 46% 45% 35% 29% 20% Increased the use of cloud resources such as software, infrastructure, or business process as-a-service offerings Increased business intelligence with big data (large amounts and complex data) Increased efficiency of the infrastructure through virtualization of servers, storage, appliances, and other hardware Improved collaboration with the introduction of live IP-based video streaming for conferences and training, other collaboration tools Eliminated redundancy by consolidating data centers and therefore applications, data, and supporting hardware Increased efficiency by continuing the consolidation of storage, servers, and applications from branch offices Converged non-IT equipment on to the network for the business Let company personnel leverage third-party applications outside the business such as backups, email, and other applications for work Let end users bring their own devices to work such as smartphones and tablets
- 13. “Cloud computing is comprised of key capabilities, outlined below. Forrester defines cloud computing as: a standardized IT capability (services, software, or infrastructure) delivered in a pay-per-use, self-service way. Thinking about these capabilities with big data and enabling mobile users, which of the following do you consider to be important network capabilities?” (4 or 5 on a scale of 1 [not at all important] to 5 [very important]) 56% 64% 65% 67% 68% 68% 71% 72% 75% 79% 81% 87% Open and standards-based Programmable network that can automate mundane, manually driven, and repeatable tasks Network offers converged services; it supports video, voice, data, storage, and other business tools Low acquisition (hardware) costs Powerful hardware Simplified (the complexity is hidden or driven out to increase its efficiency) Scalable (the network can expand and contract as the business needs with a similar cost structure) The network solution can be deployed quickly, updates can be done quickly, and new services can be implemented quickly Low maintenance costs Large bandwidth Resilient (the network has high availability and is resistant to disruption) Secure network to support the employee, customer, and business information
- 14.
- 15. N = 40 N = 73 N = 56 N = 43 N = 31 “For the initiatives your organization will execute next year, how much of an impact will they have on your firm's network?” (5 on a scale of 1 [no impact] to 5 [significant impact]) 51% 50% 48% 45% 40% Leverage cloud resources such as software, infrastructure, or business process as-a-service offerings Consolidate data centers and therefore applications, data, and supporting hardware Deploy a big data infrastructure Roll out live IP-based video streaming for conferences whether it is desktop or conference rooms Deploy virtual desktop infrastructure (VDI) or virtual apps
- 16. “How much of an impact will the following capabilities have on your firm’s network ability to support the ideal infrastructure?” (4 or 5 on a scale of 1 [no impact] to 5 [significant impact]) 95% 93% 91% 89% 89% 84% 81% 81% 81% 81% 78% Better control over the infrastructure Better control over infrastructure costs Easy to manage Zero downtime or more reliable More responsive to the business More efficient and/or better utilization of infrastructure (nothing sits idle) More open and adaptable (scale up and down as needed, automatically) More flexible yet predictable Faster time of deployment of new services and applications Ability to adopt cutting-edge technologies faster Enable hybrid infrastructure environments (private internal cloud and public cloud like Amazon) to leverage the best cost models
- 17.
- 18. “How many times in the past year have you been unable to provision new services/support the business demands of IT because your network was not up to the task?” 28% 31% 13% 8% 6% 14% 1 time 2 times 3 times 4 times 5 or more times Don't know
- 19. “Which of the following words and phrases reflect the way you think about the network?” 9% 9% 20% 29% 35% 38% 40% 74% Insecure Unreliable Inefficient Manual Rigid (difficult to change) Closed Difficult to manage Complex