Business etiquette by Anshu Kumar Sah
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Etiquette refers to a code of behavior that delineates social expectations within a society or group. Business etiquette focuses on building relationships and making others feel comfortable. Following good etiquette in the office, such as being respectful, punctual, and controlling interruptions, helps enable confidence and smooth interactions, which can lead to promotions. However, etiquette differs in various regions and countries, so it is important to focus on key pillars such as appearance, communication, and appropriate email practices.
![Copyright © technoKratsCopyright © technoKrats 11
Use Smart Subject Line,
EOM - TAG description [actions] [due
date] [(EOM)]
Recommended Subject Line Tags:
URG - Stop everything, read me first
HOT - Need immediate attention
RSP - Need you to respond, either way
MTG - New/modified meetings
FWD - Forward to respective group (s)
HLP - Need information, assistance
FYI - Just for your information
ACT - Needs action](https://image.slidesharecdn.com/prayas-businessetiquette-anshukumarsah-150703133003-lva1-app6891/85/Business-etiquette-by-Anshu-Kumar-Sah-11-320.jpg)
Business etiquette by Anshu Kumar Sah
- 1. Copyright © technoKrats Tenet Systems Pvt. Ltd. An ISO 9001:2008 Certified Company Wednesday Work-out session – <07/01/2015> Presented By – <Anshu Kumar Sah>
- 2. Copyright © technoKratsCopyright © technoKrats 2 Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group. we can say that it is a prescribed or accepted code of ethical behavior regarding professional or social practice
- 3. Copyright © technoKratsCopyright © technoKrats 3 Business etiquette is about building relationships with other people. Etiquette is not about rules & regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure.
- 4. Copyright © technoKratsCopyright © technoKrats 4 It seems that today the rule is to break all the rules! Unfortunately, when it comes to how we treat one another, some people don't even know the rules. This can lead to challenges, upsets, miscommunication. • To be respectful to managers, co-workers • Enables you to be confident. • It involves using self control, • Differentiates you from others in a competitive job market • It helps smooth the wheels of daily interaction in the office. • Those who follow good office etiquette are promoted and given choice assignments.
- 5. Copyright © technoKratsCopyright © technoKrats 5 Business etiquette differs from region to region and from country to country. So it becomes hard to focus on both international business etiquette and other business activities at the same time. Therefore, a wise step is to focus on some key pillars of business etiquette.
- 6. Copyright © technoKratsCopyright © technoKrats 6 Always rise as a mark of respect. Look into the eyes and make eye contact Smile-it improves your face value. Give a firm handshake Do ask “How are you?”
- 7. Copyright © technoKratsCopyright © technoKrats 7 Appearance - Being punctual Behavior - Form relationship in business. Communication - Always say Please, Thank you, You’re Welcome, and I’m sorry,
- 8. Copyright © technoKratsCopyright © technoKrats 8 Opener Middle Break Away
- 9. Copyright © technoKratsCopyright © technoKrats 9 Office calls, Refrain from being loud, Don't consistently interrupt people
- 10. Copyright © technoKratsCopyright © technoKrats 10 • Use a meaningful subject • In the first 1-3 lines of your email, specify what this email is about. • Use proper spelling, grammar, punctuation & standard font • Avoid colored fonts in a professional email • Use templates for frequently used responses • Mention your attachment in the content of email • Use the To:, Cc:, and BCC: addresses appropriately • Don’t automatically “REPLY TO ALL” • Cross check before clicking
- 11. Copyright © technoKratsCopyright © technoKrats 11 Use Smart Subject Line, EOM - TAG description [actions] [due date] [(EOM)] Recommended Subject Line Tags: URG - Stop everything, read me first HOT - Need immediate attention RSP - Need you to respond, either way MTG - New/modified meetings FWD - Forward to respective group (s) HLP - Need information, assistance FYI - Just for your information ACT - Needs action
- 12. Copyright © technoKratsCopyright © technoKrats 12 Be prepared Show your attentiveness through your posture and participation Poor communicating skill is not professional Avoid personal questions during first meeting Whoever gets to the door first should open it and hold for others who are following. Avoid swear words and vulgar references
- 13. Copyright © technoKratsCopyright © technoKrats 13
- 14. Copyright © technoKratsCopyright © technoKrats 14
- 15. Copyright © technoKratsCopyright © technoKrats 15 Who does not follow Cubical Etiquette, Gossips, Borrow things but forget to return them, Have poor personal hygiene and Bad habits, Frequently complain, Consistently interrupt people Flirt with co-workers or clients
- 16. Copyright © technoKrats Thank you for your time! technoKrats 43, N K Guin Lane, Serampore, Hooghly – 712201, India. Call: +919830158077 or +1-850-745-0414 Web: http://technokrats.in Tenet Systems Pvt. Ltd. 42, N K Guin Lane, Serampore, Hooghly – 712201, India. Call: +919830158077 or +1-850-745-0414 Web: http://tenetsystems.net