Business Process Outsourcing in India - Industry Outlook
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India is the leading global outsourcing location, capturing 34% of the world's BPO market, with a projected IT-BPO revenue of approximately $16.6 billion for the 2012 financial year. The industry employs 2.8 million people directly and supports over 7.5 million indirect jobs, contributing to improved living standards and access to education in tier 2 and 3 cities. With a thriving young workforce and expected job growth, the sector is anticipated to directly employ 10 million and indirectly create 20 million jobs by 2020.
Business Process Outsourcing in India - Industry Outlook
- 2. When globalization entered the field of technology and communication
- 3. India came up with what has taken its economy to a whole new level:
- 4. OUTSOURCING
- 6. NUMBER 1 Global Outsourcing Location
- 8. India Rest of the World 34% of the Global BPO sourcing market
- 9. In the 2012 financial year IT-BPO Revenue is expected to reach RS 918 billion* (US$16.6 Billion) A 17% increase from the previous year
- 10. And the industry does not look to be slowing down
- 11. 2.8 MILLION directly employed in the industry & over 7.5MILLIONpeople indirectly employed through roles such as: CATERING CLEANING SECURITY
- 12. REGIONAL INDIA India’s population is a staggering 1.2 billion+ Photo copyright: Vladimir Wrangel
- 13. Even with megacities like Bombay and Delhi, the majority of inhabitants live in tier 2 and 3 cities, in the more underdeveloped regions of India.
- 15. THE SPILLOVER EFFECT Enhanced standard of living Access to education Employment opportunities Increase in spending Retail Real estate Telecommunications BPO employment
- 16. REAL WORLD OUTCOMES A promising tier 2 city, Jaipur has seen the amount of graduates grow 14 times, from around to 23,000 in ‘04/05 to approx. 325, 000 in ‘08/09 Intake in Engineering Colleges In Dehradun, an emerging tier 3 city, the intake for engineering colleges was 4 times greater in ‘08/’09 as opposed to ‘04/’05 2004/05 2008/09 325 23 Graduates ‘000s 400 200 2004/05 2008/09 0 14x Graduates in Jaipur 2750 650 Intake ‘000s 3000 1500 0 4x
- 17. These cities have both experienced rapid growth in a number of different areas, due in large part to the expansion of IT-BPO organizations into their regions.
- 18. Indian IT-BPO sector not only benefits a few individuals: the affluence is being spread throughout the economy. A BRIGHT FUTURE
- 19. The industry holds great potential for the people of India. 76% of Indian IT-BPO employees are under 30.
- 20. With an additional 200,000 jobs being created within remote, rural areas. NASSCOM predicts that by 2020 the IT-BPO sector can provide direct employment to 10 million people and indirect employment to 20 million people in India.
- 21. Thank you! For information about Invensis Business Processing Outsourcing services visit as at www.invensis.net *The information used in this presentation was obtained from NASSCOM.org