We go TOGETHER like…
Peanut Butter and Jelly
Milk and Cookies
Peas and Carrots
Pizza and Beer
…Agile and Servant Leadership…
Discuss with someone:
why the last one seems to make sense in this list
Servant Leadership: leaders who
serve others
Keeps ownership
in the team
Focus from self to
a greater purpose
Rewarding:
serving/helping
“lead from
behind”
It’s Not
All It’s
Cracked
Up to Be
November, 2014
Servant
Leadership…
Tricia Broderick
@t_broderick
tricia.broderick@pearson.com
www.leadtotheedge.com
 Manager of Project Management, Pearson
 Focused on software development for 17 years
 Motivated by helping people
 Looking for the next moment to laugh
What’s the opposite of
Command and Control Managers?
Shu 守
• novice
• follow the rules
• little or no understanding
Ha 破
• journeyman
• break the rules
• gaining understanding
Ri 離
• master
• be the rules
• understands and creates
Where is your team?
Leadership
Styles
 Approach to providing direction,
implementing plans, & motivating
people
 There are many different styles but
most leaders have a primary style
Leadership Style
Servant
Servant
Discussion
Bureaucratic Leadership: leaders who
tell others w/o input
 Leverages lessons
learned
 Initial speed
 Rewarding: sense of
focusing on resolving
new problems
Bureaucratic
Bureaucratic
Discussion
Task-Oriented Leadership: leaders
who plan others
 Provides single source
of info, coordination
and management
 Rewarding: sense of
control and completion
Task-Oriented
Task-Oriented
Discussion
Democratic Leadership: leaders who
make decisions
 Decisions are not
made in a vacuum
 Provides transparency
to support the decision
 Rewarding: ability to
prevent a catastrophe
Democratic
Democratic
Discussion
People-Oriented Leadership: leaders
who focus on people
 Performance is tied to
individual & team skills
 Helping people get
comfortable going out of
their comfort zone
 Rewarding: coach/mentor
People-Oriented
People-Oriented
Discussion
Transformation Leadership: leaders
who focus on leading
 Purpose & Growth
 High performance &
satisfaction
 Inspired, motivated &
energized
 Rewarding: lead by example
Transformational
Own Your Primary
Leadership Style(s)?
oWhat do you spend most of
your day on?
oHow do you react under
pressure?
oWhat adjectives would your
team use to describe you?
Aspire to be Transformational
 I would never require my team to do something that I
wouldn't do myself.
 I have clear goals for my team.
 I find it comes natural to inspire others.
 I celebrate the talents and successes of my followers.
 I am attentive when it comes to the personal needs of my team.
 I challenge my team to get out of their comfort zones.
 I believe that team work is the way to success.
 I encourage my team to question their
most basic way of thinking.
 My enthusiasm & positive energy are infectious. Slightly adapted from source:
Ronald E. Riggio, Ph.D (2009)
“In agile, the expectation is that
management supports us and helps
eliminate impediments.”
“In lean, the expectation is that
management leads us, is
competent in the basic practices, and
take an active role in driving continuous
improvement.”Slightly Adapted Source: Agile
Software Requirements, Dean Leffingwell
Servant
Leadership
Thanks to agile, the expectation is
that management embraces the
first steps to support us and help
eliminate impediments
Transformational
Leadership
Thanks to evolving, the expectation is
that management leads us, is
competent in the basic practices, and
take an active role in driving
continuous improvement
Tricia Broderick
@t_broderick
tricia.broderick@pearson.com
www.leadtotheedge.com

Servant Leadership: It’s Not All It’s Cracked Up to Be