New Heritage Doll Company is a privately held doll manufacturer based in California with $245 million in annual revenue. It has three divisions: a production division that designs and manufactures dolls; a retail division that sells dolls through stores, catalogs, and online; and a licensing division. The company's strategy is to build customer loyalty to its doll characters from toddlerhood through teenage years. It faces the challenge of coordinating activities among its three divisions to achieve this goal while meeting financial objectives.