The adventures of a Microsoft
365 Platform Owner
Jasper Oosterveld
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My goal for today
The assignment
First Rubicon assignment
Key responsibilities
01
STAKEHOLDER POINT OF
CONTACT
02
MANAGE BACKLOG
03
SUPPORT & INSPIRE
04
DELIVER YEARLY
ROADMAP
Sorry, not sorry ;-)
That said ;-)
Change Management
I am the M365 PO! Can I be global admin?
Can I tick this box without impact on production
without creating a ticket in ServiceNow?
I need the Microsoft Purview Chrome
Plugin, just for my laptop!
I want to use a provisioning solution!
Can I?
Microsoft 365 Team
Challenges
01
TEAM MOTIVATION &
CONFIDENCE
02
DEVOPS CONTENT &
STRUCTURE
03
ORGANIZATIONAL
STRUCTURE
04
“MANAGEMENT” ROLE
Restore confidence and fun
Knowledge transfer
Annual plan 2024 & 2025
01
VISION & GOALS
03
FOCUS AREAS
02
SCOPE
04
KNOWLEDGE MATRIX
Create a Microsoft 365 Roadmap
Roadmap & DevOps
EPIC
FEATURE
USER STORY
TASK
Microsoft 365 Copilot
Pilot with 100 employees
Create a community in MS Teams
Apply the Microsoft site template for communities
Lessons learned
01
INDIVIDUAL STRENGHTS &
SKILLS
02
FACILITATOR AGENT
03
TAKE YOUR TIME
Governance
Steps
Read up! Analyze Propose
Challenges
01
SELF-SERVICE SITE CREATION
02
INACTIVE SITES & TEAMS
03
OUT-OF-THE-BOX
LIMITATIONS
04
TENANT STORAGE
What do we need for implementing a
provision solution?
Never mind…
Step 1: Find inactive sites & teams (1)
Step 1: Find inactive sites & teams (2)
Step 1: Find inactive sites & teams (3)
Step 2: Find ownerless sites & teams (1)
Step 2: Find ownerless sites & teams (2)
Step 3: Find ownerless sites & teams with
nonhuman owner
Manage ownerless groups
Enable expiration policy (1)
Enable expiration policy (2)
Employee awareness
Steering committee
01
RISK, SECURITY &
ARCHITECTURE
02
BI-WEEKLY MEETINGS
03
CHANGES & IMPACT
M365
04
TEAMS PREMIUM FOR
MEETINGS
Manage tenant storage with centralized
versioning
Lessons learned
02
OUT-OF-THE-NOT-BOX
01
SMALL STEPS
03
TEAM RESPONSIBILITY
Data Security
Seek and thou shall find policies
Investigation time
Defender for Cloud Apps – Cloud Discovery
for Shadow AI (1)
Defender for Cloud Apps – Cloud Discovery
for Shadow AI (2)
Defender for Cloud Apps – Cloud Discovery
for Shadow AI (3)
DSPM for AI (1)
Compliance Manager
Content Search
DLP Monitoring
Lessons learned
01
“EXPOSE” CURRENT GAPS
02
PURVIEW ROADMAP
SESSIONS
03
PILOT
Adoption
Microsoft be like
Employees be like ;-)
A little bit of this ;-)
Challenges
01
REACH 9.000 EMPLOYEES
02
OWNERSHIP INTRANET
PORTAL
03
TEAM RESPONSIBILITY
Adoption Score
Organizational Message (1)
Message Center (1)
Release preferences
Microsoft Technology Update Briefing (1)
01
THREE SCENARIOS PER YEAR
02
MICROSOFT TEAMS
MEETINGS
03
E-LEARNING TEAM
User stories in DevOps
1. Vision & goals
2. Succes criteria
3. Risks & challenges
4. Sponsors & communication
5. User scenarios & audience
6. Training & support
Lessons learned
01
DIRECT LINE WITH
COMMUNICATION LEAD
02
CONTACT MICROSOFT FOR
SUPPORT
03
LEAD BY EXAMPLE
Copilot
All aboard the hype train
Challenges
01
SUCCESFULL & SAFE
DEPLOYMENT
02
LICENSE COST
03
DATA SECURITY
04
OFFICE VERSION
Pilot: plan of approach
1. Goal & objectives
2. Roles & responsibilities
3. Success criteria
4. Security & Compliance
5. Adoption & change management
6. Scenarios
7. Phases
8. Planning
9. Investment
No shame in asking for:
Microsoft support
01
FINDING PARTNER
02
TRAINING & WORKSHOPS
03
EMPLOYEE QUESTIONS
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CBD Belgium 2025 - The adventures of a Microsoft 365 Platform Owner.pptx