Challenges to Telehealth in
Academic Medicine

Alex Nason
Program Director
Office of Telehealth and Interactive Learning
Historic Billings Building
New Clinical Building
Expanding Our Global Presence
IT @ JHM - Critical Juncture
• ‘Entity centric’ to ‘Patient centered’
• Single tightly integrated solution
• Patient centered care requires coordination of care
across JHM
• Enable operational efficiencies, cost
controls, and productivity
• Achieve quality and patient safety well beyond
meaningful use
• Requires careful TCO and ROI analysis
• Require redesign of care
The Origins of JHM

Education

Research

Clinical
Care
Consumerism in Health
Challenges
• Human Factors and Culture
• Acceptance by Physicians/Patients/Users
• IT Department

• BYOD/Security
• Reimbursement
• Costs

• License / Regulatory
• Evaluation and Research
Challenges
• Business Planning –
Sustainability
• Training
• Communication
• Cultural Considerations
• Environment

• Local Legal Issues
• Time Zones (DST)
Real World Problems
• Acute Care Response
• Stroke

• Chronic Disease
Management
• Diabetes, Obesity, CHF

• Physician Shortages
• i.e. Intensivists

• Global Issues
• Pandemic Flu
• SARS
• Hurricane Katrina - Asian
Earthquake
• Bio-terrorism
• Global Economics
Things to Consider
• Social Networks /
Social Media
• Wisdom of Crowds

• Research….Research
…Research
• Clear question

• Education / Training

• Documented approach

• Security/Theft

• Efforts to ensure
VALIDITY

• Accountable Care
Organizations
• Patient Protection and
Affordable Care Act
A Whole New Mind – Daniel Pink

Left Brain
• Sequential
• Logical
• Textual

Right Brain
• Holistic
• Intuitive
• Non-Linear

Challenges for Large Hospitals/Health Systems

  • 1.
    Challenges to Telehealthin Academic Medicine Alex Nason Program Director Office of Telehealth and Interactive Learning
  • 2.
  • 3.
  • 4.
  • 5.
    IT @ JHM- Critical Juncture • ‘Entity centric’ to ‘Patient centered’ • Single tightly integrated solution • Patient centered care requires coordination of care across JHM • Enable operational efficiencies, cost controls, and productivity • Achieve quality and patient safety well beyond meaningful use • Requires careful TCO and ROI analysis • Require redesign of care
  • 6.
    The Origins ofJHM Education Research Clinical Care
  • 7.
  • 8.
    Challenges • Human Factorsand Culture • Acceptance by Physicians/Patients/Users • IT Department • BYOD/Security • Reimbursement • Costs • License / Regulatory • Evaluation and Research
  • 9.
    Challenges • Business Planning– Sustainability • Training • Communication • Cultural Considerations • Environment • Local Legal Issues • Time Zones (DST)
  • 10.
    Real World Problems •Acute Care Response • Stroke • Chronic Disease Management • Diabetes, Obesity, CHF • Physician Shortages • i.e. Intensivists • Global Issues • Pandemic Flu • SARS • Hurricane Katrina - Asian Earthquake • Bio-terrorism • Global Economics
  • 11.
    Things to Consider •Social Networks / Social Media • Wisdom of Crowds • Research….Research …Research • Clear question • Education / Training • Documented approach • Security/Theft • Efforts to ensure VALIDITY • Accountable Care Organizations • Patient Protection and Affordable Care Act
  • 15.
    A Whole NewMind – Daniel Pink Left Brain • Sequential • Logical • Textual Right Brain • Holistic • Intuitive • Non-Linear