Change management

Change management

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  Change Management inIT Planning and Management Lecturer’s Name: Dr. Ab Razak Che Hussin Members Group Name Matric No. Esmat Abdulmajid Wahdian MC112147 Vahid Mohseni MC112149 Suliza Bte Sumari MC112101 Jamilah Binti Mahmood MC112105 Jessie Nguai Seen Nee MC112143
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  Definition Change management IT planning and management • How to control, predict and • Process of planning and controlling inspire the behavior of human the IT infrastructure in an to change in order to enhance organization and how the the productivity in organization implementation of IT can help the organization to increase their service to customers. Change Management in IT Planning and Management • A process of human transition from the current behavior to the better future by implementing an IT infrastructure that has been planned for the organization and achieving the desired state
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  History Initiated in late80’s and early 90’s but it seems not help to satisfy the top leader Kotter also initiate the study on the technique on how to improve the success rate in change management In 1995 it is a new beginning for the change management approach in industry whereby John Kotter started to initiate the seminal work in change management area In early 90’s since the technology has been introduced to the world, it has affect the nature of change management whereby most of changing process involve the consideration on using technology as a part of changing process.
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  HIMSS guidelines forchange management HIMSS: a non-profitable organization exclusively focused on providing global leadership for the optimal use of information technology (IT) and management systems for the betterment of healthcare. Vision: Advancing the best use of information and management systems for the betterment of health care. Mission: To lead healthcare transformation through the effective use of health information technology.
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  THE IMPORTANCE OFTHE PEOPLE SIDE OF AN EMR IMPLEMENTATION People respond to change differently Different backgrounds, experiences with technology Levels of resistance, fear, ability to deal with ambiguity Inefficiencies uncovered because the system creates transparency
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  SYSTEMS PERSPECTIVE A systemsapproach is the ability to see the big picture ,address interrelationships among the variables & their impact on organization effectiveness. Organizational Fabric Model
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  CREATING AN ENVIRONMENTFOR SUCCESS Willingness Leadership, Communication, Ability Reinforcement, Participation, Organizational History with Training and Support Change
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  Memorial Care Groupsuccessful implementation • a five-hospital roll-out of an EMR in 2002. • organization continues to move slowly forward with an underutilized set of applications • Reasons : • involvement was low, • business leadership was diffuse • Solution : (Care Planning Executive) • Dedicated person to the project (peer of the CIO) . • help understand the drivers of the new system. • scope out the territory to be covered • gain the commitment of senior leaders. Result: • education, marketing, and training program dedicated to equipping the affected staff with the knowledge and tools, with both (Willingness and Ability), results in successful implementation of EMR
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  Advantage of ChangeManagement Understanding the environment • Help organization to understand their current external environment like government, customer and society • Help organization to establish an appropriate relationship with their environment • Can be better prepared to understand whatever is going on in the environment. Develop competitive advantage • Position the organization in a competition landscape that allows the organization earning higher return on investments • Strengthens and positions a business better within the business environment. High performance employees • Enhance employee satisfaction, morale and engagement • Meet performance expectation and contribute to a greater good
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  Advantage of ChangeManagement Technology integration into organization’s strategy • Integrate new technology into organization’s strategy, structure and process • Helps organization to cope and absorb the impact of changing information and communication technologies which also can influence in production and process Improve service quality • Users will feel values and supported by an organization that makes an investment in them • Positively impacts on how they treat the user Create higher levels of openness, trust, involvement and teamwork • This will develop an engaged workforce
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  Limitation in changemanagement #3: It Creating a takes Compelling both “+” #4: Your Story and “-” to leaders create believe they real already “are energy. the change”. #2: You’re better #5: #1: What motivates you off letting them Influence doesn’t write their own leader motivate story. Role aren’t that (most of) your model influential. employees.
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  Limitation in changemanagement Reinforcement systems (reinforcing #9: Good mechanisms) intentions aren’t enough. #8: Employees #6: Money is are what the most they think. expensive way to motivate people. #7: A fair process is as The skills important as a fair required outcome. for change (capability building)
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  Thanks