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Chapter 14: Stress and Counseling
- 1. HUMAN BEHAVIOR IN ORGANIZATION MR. NAJIBULLAHA. UMPA, RN, MBA AY 2016-2017 (2nd TRIMESTER)
- 2. DISCLAIMER: THISPOWERPOINT IS ORIGINALLY DOWNLOADED FROM: https://www.slideshare.net/JohnChristianVillanuev a/stress-and-counseling CREDITS TO THE OWNER: John Christian Villanueva, Staff Nurse at Dr. Gloria D. Lacson General Hospital
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- 5. CONCEPT OF STRESS STRESS is a condition in which the person experiences changes in the normal balanced state. (Kozier, 2008)
- 8. MAIN CAUSES OFSTRESS
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- 10. ORGANIZATIONAL FACTORS • Discriminationin pay/salary structure
- 11. ORGANIZATIONAL FACTORS • Strictrules and regulations
- 12. ORGANIZATIONAL FACTORS • Ineffectivecommunication
- 13. ORGANIZATIONAL FACTORS • Peerpressure
- 14. ORGANIZATIONAL FACTORS • Goalsconflicts/goals ambiguity
- 15. ORGANIZATIONAL FACTORS • Moreof centralized and formal organization structure
- 16. ORGANIZATIONAL FACTORS • Lesspromotional opportunities
- 17. ORGANIZATIONAL FACTORS • Lackof employees participation in decision-making
- 18. ORGANIZATIONAL FACTORS • Excessive controlover the employees by the managers
- 21. JOB CONCERNING FACTORS •Monotonous nature of job
- 22. JOB CONCERNING FACTORS •Unsafe and unhealthy working conditions
- 23. JOB CONCERNING FACTORS •Lack of confidentiality
- 24. JOB CONCERNING FACTORS •Crowding
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- 27. SYMPTOMS OF STRESS Absenteeism,escaping from work responsibilities, arriving late, leaving early, etc.
- 28. SYMPTOMS OF STRESS Deteriorationin work performance, more of error prone work, memory loss, etc.
- 29. SYMPTOMS OF STRESS Cribbing,over-reacting, arguing, getting irritated, anxiety, etc.
- 30. SYMPTOMS OF STRESS Deterioratinghealth, more of accidents, etc.
- 31. SYMPTOMS OF STRESS Impropereating habits (over- eating or under- eating), excessive smoking and drinking, sleeplessness,
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- 34. COUNSELING A counselingsession is a meeting between the supervisor and the employee which may focus on a specific incident, a particular aspect of an employee's performance which the supervisor has identified as needing improvement, or the employee's overall performance or conduct.
- 35. EMPLOYEE COUNSELING TECHNIQUES Describethe problem in a friendly manner.
- 36. EMPLOYEE COUNSELING TECHNIQUES Ask for the employee’s help in solving the problem.
- 37. EMPLOYEE COUNSELING TECHNIQUES Discuss causes of the problem.
- 38. EMPLOYEE COUNSELING TECHNIQUES Identify and write down possible solutions.
- 39. EMPLOYEE COUNSELING TECHNIQUES Decide on specific action to be taken by each of you.
- 40. EMPLOYEE COUNSELING TECHNIQUES Agree upon a specific follow-up date.