Types of Tour Operations (Travel Agency & Tour Operations)
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This document discusses different types of tour operations including travel agencies, online travel agencies, tour operators, destination marketing organizations, and other organizations. It describes travel agencies as intermediaries between suppliers and travelers. Online travel agencies allow users to choose trip components based on price. Tour operators package and sell all or most trip components. Types of tour operators include inbound, outbound, domestic, ground, and receptive operators.
Types of Tour Operations (Travel Agency & Tour Operations)
- 1. Chapter – 2 Types ofTour Operations
- 2. Presented By: Md. Shaifullar Rabbi BBA & MBA (Major inTHM,FBS,DU) Lecturer Dept. ofTourism & Hospitality Management Daffodil Institute of IT(NU)
- 3. The Components ofTravel Services Travel agencies Online travel agencies Tour operators Destination marketing organizations Other organizations
- 4. A Travel Agency is a business that operates as the intermediary between the travel industry (supplier) and the traveler (purchaser).
- 7. OnlineTravel Agents Increasing numbers of FITs are turning to online travel agents (OTAs), companies that aggregate accommodations and transportation options and allow users to choose one or many components of their trip based on price or other incentives. Examples of OTAs include Booking.com, Expedia.ca, Hotwire.com, and Kayak.com. OTAs are gaining popularity with the travelling public; in 2012, they reported online sales of almost $100 billion (Carey, Kang, & Zea, 2012) and almost triple that figure, upward of $278 billion, in 2013 (The Economist, 2014).
- 8. Tour Operators A tour operator packages all or most of the components of an offered trip and then sells them to the traveler. These packages can also be sold through retail outlets or travel agencies (CATO, 2014; Goeldner & Ritchie, 2003). Tour operators work closely with hotels, transportation providers, and attractions in order to purchase large volumes of each component and package these at a better rate than the traveler could if purchasing individually. Tour operators generally sell to the leisure market.
- 11. Types of Tour Operators Inbound Tour Operators Outbound Tour Operators Domestic Tour Operators Ground Operators Receptive tour operators
- 12. Inbound tour operators: bring travelers into a country as a group or through individual tour packages (e.g., a package from China to visit Canada). Outbound tour operators: work within a country to take travelers to other countries (e.g., a package from Canada to the United Kingdom). Domestic tour operators: are those that put together inclusive tour packages and sell them to domestic travelers. In other words, they are tour operators who provide travel packages and tours within a tourist's native country. Ground Operators: These are commonly known as handling agencies and their main function is to organize tour arrangements for incoming tourists on the behalf of overseas operators. Let us take the case of India as a destination that – has a varied culture. Receptive tour operators : are not travel agents, and they do not operate the tours. They represent the various products of tourism suppliers to tour operators in other markets in a business-to-business (B2B) relationship. Receptive tour operators are key to selling packages to overseas markets (Destination BC, 2014) and creating awareness around possible product.
- 13. Types ofTour Operations Domestic tours involve residents of the given country traveling only within their own country. Tours offered in this country could be national parks tours, Mississippi river boat cruises, Seasonal tours. Outbound Tour take residents from one country to travel in another country. These tours take travelers all over the world and to every continent. Inbound Tours involve non-residents traveling in another country. Companies that provide local assistance for tours arriving in their country or town are called Inbound or Receptive Tour Operators. They are commonly used on international trips, particularly where language issues are part of the mix.
- 16. Destination marketing organizations Destination marketing organizations (DMOs) include national tourism boards, state/provincial tourism offices, and community convention and visitor bureaus around the world. DMOs promote “the long- term development and marketing of a destination, focusing on convention sales, tourism marketing and service” (DMAI, 2014).
- 17. Travel sales distribution system The link between tourism suppliers and the customers is known the distribution system. The purposes of the system of distribution are two fold: to give potential travelers the information they need to make a vacation choice, and to allow them to make the necessary reservations once they have decided on their choice.
- 19. Players of Distribution System Direct distribution system Indirect distribution system Retail travel agents Tour operators or tour wholesalers Specialty channel Supplier choice Customer choice
- 20. Why work with travel distributors?
- 23. What is Facility Management? Facility management (FM) is a profession that encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology.
- 24. WHAT DO FACILITY MANAGERS DO? 1. Impacting operational efficiencies 2. Supporting productivity of facilities and personnel 3. Managing risks to facilities and personnel 4. Mitigating environmental impact 5. Promoting sustainable tactics for long-term cost management 6. Leveraging technological solutions 7. Reducing or overcoming effects of natural disasters 8. Guaranteeing compliance 9. Leveraging security
- 25. WHAT SKILL SETS DO FACILITY MANAGERS HAVE? Occupancy and human factors Operations and maintenance Sustainability Facility information and technology management Risk management Communication Performance and quality Leadership and strategy Real estate Project management Finance and business
- 26. What type of facilities does a travel company provide? Travel advisory- Advising clients Travel arrangements, e.g. visas and passports Places they can visit Itinerary Experiences that can be created Keeping clients up to date with any changes and risks etc
- 27. Bookings Arranging flights, insurance and accommodation Tickets to places of interests Hotel and transport booking Sending out tickets to clients Customer Services Kids related bookings and management (arranging nannies in hotels) Collecting and processing payments Dealing with complaints or refunds Arranging Concierges / guides etc as needed Dealing with miles Events Organizing events, conferences , off sites etc or ensuring participation of people