This document provides an overview of operating systems and utility programs. It begins by listing the chapter objectives, which include describing the two types of software, understanding the startup process for PCs, and explaining features of most operating systems. It then defines system software, including operating systems and utility programs. It describes the functions of operating systems like managing programs, memory, and networks. It also explains the boot process, user interfaces, and additional operating system concepts such as virtual memory and multitasking.