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Charisma HCM
The document outlines the features and benefits of Charisma HCM, a human capital management system that simplifies and automates HR processes while ensuring compliance with the law. It emphasizes modularity, allowing organizations of any size to customize the system to meet their needs, and provides real-time reporting and analysis tools to enhance management decision-making. Additionally, it highlights the importance of employee engagement and performance tracking to improve operational efficiency and reduce costs.
Charisma HCM
- 1. Human Capital Management Simple | Intuitive | Flexible | Complete
- 2. Main value Organizes, simplifies and automates complex processes and workflows; Cross departmental automation and organizational processes that cover multiple departments; Dramatically decrease operational costs and improves employees' effiency; Increases the company's agility and competitiveness; 360 view over the performance indicators; Increases customer loyality; Collaborative working environment, focused on satisfying business partners’ needs; Updates and develops customers' business needs. Management value Provides key reports and analysis for executives to run business; Reports with the ability to go from high level to low level detail; Comprehensive insight from all departments and systems; Provides executive dashboards, on-spot quick facts and real-time notifications. Employee’s value Clean and friendly user interface; Commonly performed tasks can be automated; Can provide data from other applications and sources; Can access various reports from the same interface; Provides technical support directly from the application interface; Provides development methods and tools for business flows and entities directly from the application. Market value In 2012, Charisma ERP was designated as one of the 5 strongest European B2B solutions in the "Enterprise Vertical Market Solution" segment.
- 3. In modern organizations,the human capital replaces the financial capital as a strategic resource. The Human Resource management overstepped the simple administrative role, Charisma HCM is the most becoming a key component in powerful Human Resources maximizing the organization's management solution, performance. adapted to the Romanian law, that covers both the critical areas of payroll and Due to the continuously changing personnel management, as competitive environment, the well as the strategic area of main challenge is to maintain and investments in the keep the loyalty of valuable development of human employees who can make the capital. Thus, Charisma difference between the company HCM solves in a simple and and its competitors. Maintaining user-friendly manner the the balance between the great complexity of the employees' personal goals and the human resources field, company's performance targets is providing advanced essential for the success of any functions for analysis of the organization, because motivation, employees' performance, reward or the alignment of the competencies employees to a healthy management, training organizational culture, customer planning or programs for success-oriented, determines and training and tracking the directly affects the company's career path within the financial performance. organization. Charisma HCM is a complex system consisting in modules that cover different human resources issues, that can work both as standalone or integrated applications. The advantage of the solution's modularity is given by the possibility to quickly adapt to the needs of any organization, regardless its size or complexity. And, even more important, it can adapt to the evolution of human resources, based on the dynamics of these organizations.
- 4. Financial and Operational Benefits n compliance with the applicable law Ensures security that ensure data privacy on 7 security levels. You don't need to worry about the legal changes. This Thus you have the certitude that the sensitive data will aspect is our sole responsibility; be available only for the employees with appropriate access rights to this data, but also that general The organization chart at a glance n information can be accessed by all the employees, The whole organizational structure is centralized and while relieving the HR personnel; the roles, positions and responsibilities, as well as the critical personnel information are accessible to the n data transfer with other information systems Quick authorized persons; Charisma HCM integrates with a large number of financials-accounting systems or with other internal Flexibility in payroll calculation n applications that already run at the beneficiary, such as You have the possibility to change the tariffs or rules PeopleSoft, Workday, ORACLE, SAP, SUN, Scala, during a month, depending on the internal policy of MFGPro, Charisma ERP. The application enables the organization; configurable imports/exports based on a dedicated module that can work with different file formats - DBF, Strategic support for the managerial decisions n XML, XLS, XLSX, TXT, CSV, PDF, DOC, VSD, JPEG, Open The solution allows various scenarios and forecasts for Office; the accurate calibration of payroll investments or for the development of headcount with the company's Reporting and display in many foreign languages n financial and business targets; Charisma HCM is perfectly adapted to multinational companies. No matter if the interface is required in n data privacy Ensures English, French, German, Russian, Serbian or Polish, The solution includes advanced levels of complete the solution provides the same complex reports in the Charisma HCM is the solution preferred by over 400 national and multinational organizations in business fields such as finance-banking, services, distribution, retail, medical-pharmaceutical, manufacturing, constructions, engineering, utilities, and public institutions. Besides, Charisma HCM manages the payroll of over 10% from the active labor force in Romania, and calculates over 25% from the aprox. 150,000 outsourced payrolls. 4 5
- 5. required language witha single click; n notifications in advance Alerts and Expense tracking per cost centers n You will not forget to congratulate your employees on You can evaluate the investment efficiency in the their birthdays, you will know in advance about the development of employee's competencies, the top persons whose contracts will terminate. You are able performance areas and the areas that need to set up the alerts depending on any event of interest. intervention of the HR team. The entire activity is The module enables e-mail notifications to distribution tracked at cost center level, allowing the tracking of lists, such as the list with new employees in the budget execution by various components, such as security or IT department; training, assessments, compensations, benefits, recruitment processes, etc. Thus, Charisma HCM n multiple, simultaneous configurations Enables provides an actual support in adjusting the efforts Charisma HCM provides the interest information towards the areas with maximum impact on the depending o each single user's preferences. Thus, the organization's growth; most system configurations can be performed by the users. The solution includes a validation mechanism Completely configurable complex, static or dynamic n for data entry that does not allow wrong records into reports the system.; You can quickly access any information category in the database, including statistic reports as graphics. Thus, Reduces the work time and optimizes the routine n you can assess at any time the dynamics of yours tasks company's personnel or other performance indicators n The self-service solution enables the participation of specific to your company. Additionally, you can track employees and managers to certain human resources the activity of the users, the changes made in the processes, such as employee satisfaction surveys, system, viewed information or other actions complete 360º assessments, electronic leave requests, performed by the users. The solution also provides but also various personal information, such as centralized reports, in real time, at group level in case remaining holiday days. of holdings; Furthermore! n operating on employee groups - Enables timesheets, bonuses, salary raises; n automatic retrieval of individual Enables employment contracts, addenda or various certificates; n the automatic generation of addenda Enables depending on the depreciation of training period provided by the company to its employees; ... and more.
- 6. Diferentiators The largest community built around n a human resources management software solution in Romania; Possibility to visit international n reference customers; Complex interfacing with third n party applications (SAP, PeopleSoft, Workday, SUN, ORACLE, Scala, MFGPro) The interfacing covers both financial data and all types of information on human resources - payroll, personal data, contract Services Technical support data, timesheets; Decreased reaction Additional developments on n time to any requests; demand, which prove our teams' Permanent access to reaction speed and accuracy of their Charisma consultants. results; The most powerful training module n Implementation in Romania, capable to manage over Data migration; 800,000 training classes per year, to Integration with ensure a flow for obtaining training external applications; needs form managers (including Quick customization over 250 users), to allow the of internal specific processes. logistics management but also the monitoring of the training Business consultancy processes; Internal processes consultancy; Significant experience in the n Performance indicators and human resources management, specific processes implementation. achieved after those over 400 implementations in complex organizations of different sizes, in all Training business fields; Internal courses for application use; Training workshops for internal users; Seminars for understanding the benefits of HCM strategies. 6 7
- 7. n feature ofdocument Unique forms, leave requests, management, that provides the certificates, etc.); users with direct access to the A powerful and extremely n documents scanned and saved into configurable reporting engine - the system (employment records, with Dashboard module, the system employment contracts, degrees, provides the users with a complex certifications, etc.), regardless the set of configurable reports and location. The solution eliminates indicators; the time needed to search them in Eliminating the redundant n the physical archive and to send recording in multiple HR systems – them via different means; all software applications provided Significantly reducing the number n by the State for the submission of of written documents of the HR the mandatory statements to the department through a series of state authorities (REVISAL, IVG) can unique features: be replaced by a single one - n The automatic submission of Charisma HCM. This ensures the pay slips in electronic format submission of all legal or mandatory (online, e-mail or SMS), thus reports and statements that occur eliminating the printing costs in relation with the State; an the distribution time; Increasing the communication n n Electronic timesheets - efficiency by ensuring an Intranet recording the timesheets with that, in addition to other similar access - timesheet devices, solutions, allows for the data to be automatically initiating the directly changed by the employees, timesheet month and filling it according to the granted rights; in by the managers; Configurable alerts and n n Eliminating written leave notifications, that can be sent via e- requests by ensuring an mail or SMS; approval flow of the leaves, Ensuring the compliance with the n based on hierarchical applicable law. In order not to relationships; disrupt the company's operations, n Replacing other written forms the legal changes are implemented within the HR department with into the system in real time; electronic forms (assessment
- 8. Features CharismaHCM is an integrated system, n Resources module - covers Human consisting in distinct and perfectly all aspects related to the human integrated modules, as well as an unique resources management, from employee database, this structure defining a company's organization significantly reducing data redundancy. to detailed information on These modules can also operate on their employees, performance, own, as standalone applications. professional education and recruitment processes; n module – a completely Payroll configurable module regarding the calculation formulas, salary types, benefits, bonuses, sick leaves, annual leaves, check-offs; nPortal module - a self-service HCM module within Charisma system that has the main role to provide system data to certain categories of employees who are not able to access the entire database; n Management module – Talent covers the recruitment process, allowing to record the potential applicants (internal or external applications) for the vacancies within the company, to select the applications according to criteria set by user, to retrieve the applications from the company's Website, in case it has a specialized section; 8 9
- 9. Occupational Medicine module– n Dashboard module – the business n manages the information about the intelligence solution dedicated to employees' medical visits, the the HR department, that provides a medical tests they took or should set of configurable indicators for the take, as well as information about analysis and evolution of the all their medical problems; department; n – Timesheet module - Access n module - includes the Budgets intended for controlling and logging required features to generate the the access within the company for payroll budgets and headcount, as the employed personnel and it well as different comparative provides tools for logging the analysis reports; arrival/leaving time, in order to Timesheet Clocking In module – n calculate the working hours; allows to review the employee's n module - standard set of Reports timesheets by the responsible reports, as well as the possibility to manager; retrieve from the database any Statements module - includes the n existing information as reports required features for loading, adapted to each user's checking and generating the requirements, the application statements to the state budget; having a powerful report n module – manages the Alerter configuration module. In addition, system alerts and notifications; any type of external application can n module– covers the whole Training be exported for further processing; training process ran within the ITM module – generates the files n company; that should be submitted to the Expense Statements module - the n Territorial Working Inspectorates, Web interface the company needs according to the applicable law. ITM for the efficient management of the module can regularly generate the expense statement flows. files related to the registry, according to the specification prepared by Labor Inspection;
- 10. Human Resources The module dedicated to human resources covers all aspects related to the human resources management, from defining a company's organization to detailed information on employees, performance and their evolution, professional education and recruitment processes. The level of detailing and organizing the Financial and Operational Benefits information enables to use them in a simple manner, in the format Increase the employees' motivation requested by each company, The module ensures a performance management of regardless its business field, the regular assessment periods, providing employee complexity or size transparency regarding the targets achievement, the targeted competence level or further professional development needs; Improve the employees' performance “Charisma HCM enables us to The solution enables the management of training manage 8,500 employees as a programs depending on the needs of each employee, whole; the communication between as well as the department's, as they result from the stores is accomplished quickly and regular performance assessment processes; safely. Moreover, the application Quick access to updated information adapts to the requirements The Human Resources department has quick access to determined by the accelerated an unique database, updated in real time, that development of the company, thus includes all the relevant information about the giving us real solutions.” company's employees. In addition, the solution provides the Human Resources department with the Carrefour history of all information regarding the employees; Ana Dumitru, Human Resources Director Significant decrease of the operational costs The Human Resources module significantly reduces the time needed to generate legal documents such as employment records, contracts, addenda, certificates, etc - as well as the time needed to retrieve them. 10 11
- 11. Features n the cleardetermination of the Enables n Information about the project the department structure and the employee is assigned to; connections between them, also n the company's whole Covers ensuring the possibility to change them assessment process, regardless the in the organizational structure of the assessment system used. The high company; degree of configurability of the n the hierarchical structure of Manages application allows to define own the company, allowing the generation of assessment criteria and methods, as well four different types of organization as to implement standard schemes used hierarchy that is automatically edited in the international practice; from any of its nodes. The organization n the employees' assessments, Records hierarchy can be graphically generated proposed targets, as well as their (Visio or other graphic format) without history, that are essential elements in the need of other external applications; tracking the progress of employees' n all human resources Manages performance; information that are grouped in distinct n trainings from various points of Tracks categories such as: views such as course structure, n information (address, Personal organizational details, costs associated to marital status); each attendee or total costs; n Information regarding education, n to generate budgets and Enables qualifications and certifications; forecasts regarding the expenses related n information (salaries, Financial to the employees' training; benefits, medical insurance, bank n the possibility to change the Ensures account, associated costs); employee information in advance n Information regarding the (contract changes regarding the professional career path positions, base salary, rules); (application, professional n the automatic retrieval of Enables experience, current position, individual employment contracts, assessments, internal applications); addenda or various certificates; n Information regarding the n the automatic generation of Enables employment contract, the addenda depending on the depreciation employment record history; of training period provided by the n Information regarding rest leaves company to its employees. and sick leaves;
- 12. Payroll Payroll module has been especially designed to automate and facilitate the payroll processes within companies of different sizes or complexity, regardless the business field or the headcount. Its role is to eliminate a great part of the time consuming routine tasks that the payroll calculation implies and also to ensure this process accuracy. Financial and Operational Benefits Speed and accuracy in the payroll calculation The module enables complex configurations that “We had just a few days to address the payroll needs of national or multinational complete the data imports and give companies of any size, as well as public institutions. salaries with Charisma. Even in The solution generates both standard reports and these conditions, the wage reports adapted to these organizations' needs, as well computation was extremely fair.” as all the documents specific to this process; Radison BLU Total independence from legal changes Roxana Prisăcariu, The exceptional configurability of payroll calculation Human Resource Specialist formulas relieves you from the worries and responsibilities related to legal changes. Leave this task to Charisma solution; High flexibility of payroll calculation approach The module enables to change salaries or rules during the month, providing the flexibility of any punctual decision, without affecting the general payroll process within the organization. Furthermore, you can access a series of completely configurable reports that can be generated in the format most convenient to the company's needs; Follows the privacy policies regarding the salaries The module has the option to print the advance and clearance pay slips on secured paper in order to follow the most strict privacy policies regarding the salaries. 12 13
- 13. Features n the basefor the whole payroll Ensures centers; calculation process, while the application n the operation by employee sets Enables is completely parameterized regarding (e.g.: timesheets, bonuses, indexing, etc.); the calculation formulas, salary types, pay n salary calculation according to Ensures rises, premiums (as fixed net or gross the conditions enforced by a holding amount, in RON or in a foreign currency), structure of a company; sick leaves, rest leaves, withholdings The possibility to plan the salary budget n (taxes due by the employee and by the by creating scenarios – hypothetical data employer to state, other types of check- can be entered and then the new total offs); costs or the costs per employee can be n the gross salary calculation and Enables viewed; the taxes incurred by the company n automatic calculation of the Ensures starting with the net salary expressed in compensations for rest leaves and sick RON or in any foreign currency (user- leaves; defined); n the possibility to transfer the Provides n available all the standard reports Makes salary and other incomes into a bank specific to a payroll application, such as account; payrolls for advance, clearance, sick Automatic generation of the accounting n leaves, rest leaves, pay slips, correlation notes, as well as payment orders; checklists, summaries, salary expenses or n to keep a salary record in a Enables fiscal statements FF1 and FF2; multi-currency system; n the salary calculation starting Ensures n the possibility to report multiple Provides from the actual number of worked monthly statements regarding the hours, recorded into the timesheet and payroll; automatically transferred into the system; n reporting - is similar with The initial n the automatic transfer of debts Enables the salary payment date for the from one month to another and provides current month (e.g.: 25th of the the ability to generate reports regarding calculation month); their history, regardless the selected n The reporting at the end of the period; month - where adjustments are n to import and export data Enables made according to the timesheet. from/to other applications, to integrate the application with other accounting The reporting after 5 working days from the systems (PeopleSoft, ORACLE, SAP, SUN, end of the month - the period when the last Workday, Scala, MFGPro, Charisma timesheet adjustments are made (e.g.: the Enterprise, REVISAL, VERANEXE, IVG, medical certificates that were delivered late DECLSOM); are recorded). n expense tracking per cost Ensures
- 14. HCM Portal Defined as the Website of the Human Resources department, Portal HCM module plays an important part in increasing the transparency within the organization, improving the communication and motivation, knowing the roles and responsibilities but also other personal information that can lay at the basis of a healthy and motivation-oriented culture, commitment and responsibility of the employees. With Portal HCM module, TotalSoft went beyond the traditional features of a human resources Financial and Operational Benefits management system, developing a Reduces the operational costs powerful and robust tool, accessible The solution enables to eliminate the time needed by anytime and from anywhere via Internet, empowering the the HR personnel to run certain routine time employees to get directly involved consuming tasks such as leaves day calculation, in various processes. The requests for certificates, employee information employees are able to enter certain update. Another eliminated cost comes from the data into the system, such as rest significant reduction of paper needed for the leaves, assessments, training plans, operations ran by the Human Resources department. etc., thus relieving the human resources department of time- Increases the productivity of the Human Resources consuming activities. department The module enables the publication and quick adoption of new internal requirements and “We have outsourced the payroll regulations, and the facilitation of administrative tasks services and we are delighted to necessary for checking if the new regulations were read. Furthermore, the product ensures quick control have chosen TotalSoft. The payroll and access to information about the employees via process has been automated to a Internet, anytime anywhere. large extent by implementing HCM Portal interface. Now we have easy Motivates and empowers the company's employees access to information and reports By actively involving the managers and employees required to optimize the human into complete 360-degree assessments, leave resources work.” requests or other human resources processes, the solution empowers the personnel and increases the motivation by improving transparency, BRD communication and teamwork. Groupe Société Générale Adela Jansen, HR Executive Director 14 15
- 15. Features The users whocan access Portal HCM module are split in many categories, depending on the The Manager assigned rights: employees, managers, top Apart from the rights assigned to the managers, as well as Human Resources employees, the manager can: department users. The accounts and rights of n View certain information for all his/her these users are validated by the Human subordinates: leave balance, timesheet, Resources department. assessment results, training plans. n or reject the requests initiated by Approve The company's employee his/her subordinates. The company's employees can access public nassessments, training plans or career Fill in information made available by the Human path management for his/her Resources department, and the operations subordinated employees. he/she can perform are: ninformation about the results of Fill in n Accessing the news within the company interviews he/she attends regarding the (e.g.: team building, training or applicants who are to be employed on recruitment sessions, new colleagues, subordinated positions. announcing the employees of the month, etc.); The Top Manager n Accessing the forms used within the Apart from the rights assigned to the company; mangers, the management personnel is able n Accessing public information about the to access the organization charts and active employees within the company, statistical managerial reports. Also, they have enabling the access to each employee's a dashboard including information about the personal pages but also to information personnel turnover and the employee such as phone number, e-mail, office expenses, split by companies, business units location etc.; or cost centers. n Simulating the salary calculation, from gross to net and from net to gross salary, The person who enters the timesheet on the with all the employee's and the Web employer's taxes; He/She has similar rights as the employee, n requests to the Human Resources Sending but can additionally enter the timesheets of department; the employees he/she is assigned to; n Initiating flows such as rest leave requests, requests for certificates, etc. The employee in the Human Resources n Changing certain personal data (address, department personal documents, marital status) if The employees in the Human Resources these rights are configured. department have access to the specific n Self-assessment, by filling in rates for each legislation section for the human resources task/target/competence, depending on management that is regularly updated the assessment model configured by the through version upgrade or by providing a Human Resources department. Web service.
- 16. Talent Management The talent management is a complex process that involves the identification of the most suitable candidate for supporting the organization's targets. In a labor market where fluctuations and major changes occur in a very short time, the recruitment process has earned an essential place in the human resource strategy of the company because it allows attracting key competencies and skills for its development. Efficiently managing a very large resume database, recording the potential internal and external candidates, selecting the applicants by well determined criteria and Financial and Operational Benefits automatically retrieving from the system the resumes posted on the Increases the productivity of the recruitment activity company's Website or on third The application allows quick access to detail, correct party Websites is the base of the and updated information about applicants, thus recruitment process. A software eliminating the time wasted for searching into large solution that covers all these resume databases and the redundant tasks; features is essential for the human resources professionals because it Identify the best candidate for the organization relieves them from the routine The solution provides the Human Resources tasks, while being able to focus on department with all the information regarding the the key elements of the recruitment experience and skills of the applicant, placing him/her process: selection, interview, in the center of the recruitment process; negotiation. Reduces and eliminates the routine tasks The application eliminates recording data and sending “Charisma HCM gives us a very replies, allowing to focus on the key elements of the clear record of the trainings we recruitment process. selection, interview, negotiation; organize, the people involved, the Ensures tracking the applicants during the entire history, costs and assessments. We recruitment process can analyze easier the employee’s The internal customers of the recruitment process can flow and what to do to keep and use view any time the recruitment status, the candidate him at full potential.” shortlist, their profiles, providing quick access to each applicant history. Vel Pitar Florin Tătaru, Human Resources National Director 16 17
- 17. Features The automatic forwardingof resumes n portal / email about the vacancies at a posted on the Website in the certain moment (the list of the jobs on recruitment module after an offline the Internet can differ from the list on preliminary validation. In case the the Intranet); applicant already has a resume in the The possibility to define projects only n database and applies for a new job, for the external or internal applicants, his/her resume is not recorded once or mixed projects that can be applied again in the database, but, after its both by external and internal applicants; validation, is forwarded to that position; The internal applicants are able to track n n the import of resumes coming Allows the status of their application until the from other sources such as specialized end of the project; they receive Websites and recruitment agencies; notifications about the interviews and n the update of resumes already Allows their results; recorded into the system by providing For internal recruitment, certain data in n the possibility of loading the resume into the human resources and payroll the system as a document (.doc, .pdf or modules can be automatically accessed scanned image); by the recruitment team (e.g. the n the advanced search option by Enables current benefit package); compose criteria or attributes: foreign n automatic retrieval of resumes Allows language level, experience); from eJobs, BestJobs; n applicant data transfer into the Ensures The possibility to define preliminary n "employee" section (in case the selection criteria; applicants become employees of the n a complete set of documents Ensures company) with a simple check of an and indicators specific to the option; recruitment: n defining the recruitment Allows n The resume – print version; projects/sessions: project start date, n The offer for the applicant; deadline for resumes, project n The number of applications by commission; origin source; Automatically manages the available n n The duration of the recruitment jobs and the number of vacancies process by project (intermediate taking into account the vacancies at a durations of subprocesses: certain moment, but also the occupied interviews, selections, etc.); positions; n Estimate of the recruitment process n the costs of the recruitment Reduces duration based on the history – for process: recruitment fees, job fairs' a certain position; attendance fee, recruitment advertising n The number of applicants selected fees; for the interview; n the automatic notification on Allows n for response letter. Form
- 18. Occupational Medicine The occupational medicine is a mandatory step both for the new employee and for the employer. This medical examination should be done both at the moment of employment and later on, with a certain periodicity determined according to the specific work conditions. Keeping an exact track of medical visits, medical tests and the results of the performed medical tests is essential in following the company's obligations regarding the occupational medicine. Financial and Operational Benefits Decreasing the cross-operational costs By permanently monitoring the health condition of “We considered several applications the employees, as well as taking regular medical for human resources management exams, the occupational medicine module prevents and payroll but Charisma HCM was professional diseases, while reducing the number of the best response to our needs for a sick leave days; configured employee; also, it proved to be a valuable, flexible and well Control and transparency of the operations regarding structured tool.” occupational medicine The solution ensures an unique, complete, updated database regarding the information directly related to ING Bank the occupational medicine. Thus, keeping a history of Manuela Dragomir, all the incidents and making decisions to prevent Director, Head of Human Resources them based on this history leads to the reduction and prevention of further working accidents for the future; Reducing the time needed to run the occupational medicine operations The module includes advanced features for quick recording, monitoring and reporting of all specific information. These features enable the company to quickly act in view of retaking the expired medical tests of the employees by automatic notifications. 18 19
- 19. Features Manages information aboutthe n ntime, and place of the Date, medical visits of the employees, about working accident; the medical tests they have taken or n accident; type of should take, as well as the medical the consequences of the working n problems they have; accident; Monitors the health condition of the n n regarding injuries; details employees, thus preventing professional n (first aid methods list); first-aid diseases; n of the accident; causes Manages medical exams at the time of n description of the accident; n employment, medical exams for circumstances of the accident; n adaptation, regular medical exams and hospitalization and the inspector n medical exams for resuming the activity; who prepares the report; n sets of medical tests that can be Defines n the track of medical exams and Keeps attached to employee groups, directly to employees' diseases, by recording the employees or by their positions; following information: n all the information related to Records n risk name (risks list); the medical tests: the date and the n required medical exam and medical clinic where they were taken, periodicity of the medical exam; the validity end date and their status; nname, and code of the type, n to set up lists and sets of Allows medical condition; medical tests, medical clinics and status n the medical exam; date of of the medical tests, while these can be n recommendation; medical expanded or restricted when needed; n end date; validity Automatically notifies the validity end n n the result of the medical exam - date of employees’ medical tests, as whether the employee is fit to work well as the list of medical tests that or not; have to be taken by certain employees; Generates simple or complex reports n n the track of the working Keeps based on the information within this accidents, providing the possibility to module. monitor the following information regarding working accidents:
- 20. Acces - Timesheet At present time, the largest HR expenses at company level are directly or indirectly allocated to tracking and centralizing the employees' working hours. In addition, eliminating human errors in recording the worked hours can lead to a significant reduction of errors in the payroll calculation. On the other hand, ensuring a Financial and Operational Benefits secure access within any company Reduces the time needed to record and review the has major implications on the safety of employees and controlling the timesheets with up to 80% personnel flow. The solution that The review of a timesheet lasts about 6 minutes. This manages to cover these processes time can be reduced to approximate one minute with by providing security and control an automatic system; and also recording the arrival and exit hours to/from the institution is Significantly reduces the operational costs a permanent element within a By reducing the time needed for the salary calculation company. Access - Timesheet based on the timesheets or reducing the time needed module matches exactly this role, to assign the time shifts to employees, Charisma and is intended to control and significantly reduces the operational costs, while record the access of the personnel improving the company's efficiency; within the company, and to provide the tools for recording the Reduces errors regarding the free hours recording arrival/exit hours with the purpose The solution minimizes the factors that affect the of calculating the working hours. normal working hours, such as extended lunch, delays, leavings before the end of working hours that can reach up to 4.08 hours per week, according to the „By outsourcing our services to American Payroll Association. The system highlights TotalSoft we streamlined the entire and records delays, absences, as well as incorrect human resources & payroll activity entries; at a much higher level of quality Overview of the costs, revenues and profitability while achieving a significant cost The solution enables comparing the working volume reduction for management.” with the salary budgets both at company level and project, department, cost center or customer level. URSUS Breweries You can perform regular, detail performance analysis Alina Sîrbu such as worked hours vs. standard working hours, HR Manager billable hours vs. spent hours. 20 21
- 21. Features Provides an electronictimesheet for all n n defining timesheet devices by Ensures the employees - when entering the entering their name (for easy company or when accessing certain localization), entering the device type areas, each employee uses an access (access and/or timesheet), working card inserted into a card reader that hours, access area, device status; records the card code and saves n assigning and unassigning the Ensures information such as date and time of the magnetic / proximity cards of the passing; employees - any assigned card, once n downloading the data recorded Allows passed through the device, is identified by the access-timesheet devices by the program as belonging to a certain (manually or automatically) to the employee; computer and these can be interpreted n updating (adding, changing, Ensures and shown as reports regarding the deleting) of time shifts; employees' attendance; n assigning/re-assigning time Allows n the data by defining user Secures shifts to employees; hierarchies; n the validation of the Ensures n setting up parameters that can Allows information processed by the program: be used to calculate the worked hours: employee's brand, first name, name, arrival tolerance, rounding up to a timesheet date, arrival time, exit time, complete hour, implicit worked hours delay, advance, time shift, number of and additional hours, maximum allowed worked hours, type of worked hours, number of hours, allowed pause or every employee's arrival-exit pairs; ignored minutes; Separately records the overtime, the n Introduces filters for quick selection and n advances or the delays of the employee, search such as: brand, name, the module also allowing the correction department, location, date or hour of errors recorded by the devices; types; n a general validation by type of Ensures n setting the lists with: access Allows worked hours, being able to correct the areas, device working hours, enter, exit worked hours through changes applied or mixed time schedules for each device, to an employee or employee group. device statuses, types of worked hours, special days;
- 22. Reports One of the main challenges of the Human Resources department is to retrieve from the entire database reports and statements that highlight the progress and dynamics of human resources, salary budget, hours actually worked by the company's employees, competence progress, time budget assigned to internal or external training courses or the efficiency of investments in the headcount development. The lack of a powerful reporting engine decreases with almost 50% the efficiency of an information system that would strictly limit itself to record some data into the system. “When I signed the project, we chose 17 reports and now we have over 80 and their number continues Financial and Operational Benefits to grow as people discover the features of the application. Ensures a comprehensive view on the dynamics of Interestingly, over 50% out of these the Human Resources department; were created by ourselves according Quickly generates any report regarding the to the situations we faced.” operations of the Human Resources department, whether we are talking about payroll, employee data, timesheet; Ţiriac Management Alexandru Cârstoiu, Ensures analyzing key indicators and measuring Technical Project Manager department's efficiency and performance; Eliminates human errors from the reporting process and provides a correct updated view of the human resources status within the company. 22 23
- 23. Features n easy andfast generation of a Allows n - Timesheet reports Access complex set of standard reports where Shift attendance report; n the main reports are: The report regarding the travels n n resources reports Human outside the company (private or n The updated list of employees; personal); n The planning of annual rest leaves; n The employee attendance report by n Individual employment contracts; department, profit/cost center; n Addendums; n The global working hours; n Promotion reports; n Monthly reports; n Employee training plan; n Individual timesheet record.; n Assessment record; n the retrieving from the database Enables n Personal record; of any existing information as reports n Title and salary history; adapted to each user's requirements; n Turnover report; Provides a powerful report n n Headcount report; configuration module; the shape and n of service certificates; Length content of the report can be configured n reports Payroll with only a few clicks; n registry; Payroll n the export of reports to any Allows n Payrolls; other type of external application for n certificates; Medical further processing; n Withholding list; n to extremely easy and quick Allows n Sick leave payrolls; select the information from the n Pay slips; database, and this can be done by any n statements; Health trained user of the application. n statements. FNUASS
- 24. ITM One of the main responsibilities of the Human Resources department is to manage all the documents and reports required by the state but also to maintain their compliance with the applicable law. This process does not accept human errors; any document or report in a different format other than the one required by the state or that does not include certain usual information can lead to the rejection of the reporting and thus to the increase of time and costs allocated to this process. Financial and Operational Benefits Significantly reducing the time needed to report to ITM The solution automatically generates the reports and instantly identifies any change registered from one “The database is unique and month to the next, alerting the Human Resources therefore accessible from any department and thus preventing the useless location, but we do the consumption of time, energy and money for the re- configurations at the headquarters, generation of the reports; so that colleagues across the country cannot intervene. It is a real Eliminating human errors advantage because we are not Thanks to the automation of the reporting process, forced to deal with inconsistencies any inconsistency identified in the employee data is anymore.” removed and notified to the decision factors. Additionally, the module removes the errors occurred as a result of legal changes, thus ensuring the Continental Hotels compliance with the applicable law. All the legal Iulia Hurdubeţiu, updates are done in real time; Director HR Overview on all the reports to ITM The history of all the reports to ITM can be viewed any time. The product provides advanced search filters, enabling to find the needed information and to minimize the routine time consuming tasks. 24 25
- 25. Features Generating all thefiles that must be n generated, including their related own submitted to Territorial Working data; Inspectorates, according to the n files checking - certain checking Allows applicable law (e.g. the registry in keys are provided, and the files will be electronic format); generated only after the validation of all Regularly generating the files related to n the checking keys by the system; the registry, according to the n printing the inconsistencies or Ensures specifications issued by Labor data that do not comply with the ITM Inspection; specifications by using the report "Error Exclusively generating files that include n list" (e.g. checks if the employee's city the changes occurred in the personal has a valid SIRUTA code or if the contract data or the employees' contracts, as well termination reason complies with the list as in the new employees' data - this is in the specifications); possible thanks to the option to Generates a series of configurable n compare the data of the current reports that include the data reported to situation with those of the last reporting the Territorial Working Inspectorate; to Territorial Working Inspectorate; n information security by Ensures Defining different employers that can n configuring user rights related to be mapped to legal entities, locations, accessing and processing the data business units or other organizations regarding all the employees or only defined in Charisma HCM, individual certain employees. records for every employer will be
- 26. Budgets First of all, creating the budget means planning the activities and resources required for achieving the business targets, an essential element in reaching the desired result. The lack of a tool to facilitate the defining, planning and control of the budgets on certain periods of time can deprive the company of the possibility to identify the cost effective opportunities on time, as well as a consistent view of the financial and operational activity any time. Budgets module provides all the necessary features to generate the budgets for the Human Resources Financial and Operational Benefits departments, starting from planning the critical actions required to Reduces the time assigned to routine tasks support the strategic targets, such as Budgets module provides useful real time reports and ensuring the competencies, and information, instantly offering all the information assessment and performance plans, needed to create, compare and assess the efficiency to the operational tasks required to in executing the budgets specific to Human Resources ensure human resources, trainings departments. Thanks to centralizing the information or personnel payroll and management. into a single database, the personnel in Human Resources departments saves important time, and is able to focus more on efficient task;. “From my point of view, an extremely important advantage Reduces the operational costs obtained after the Charisma The module eliminates the involvement of many implementation is the organizational people in collecting the information and creating chart which is updated daily, and I updated reports and statements, thus eliminating don’t mean the simple picture itself, redundant and manual work occurred as a result of but the position for each person in the simultaneous use of multiple applications; the company as a cost center with Reduces the data migration costs the entire corresponding history in Budgets module is an integrated part of an integrated the background.” system, Charisma HCM, enabling the quick data migration. Alexandrion Grup Romania Mihaela Ciufecu, Legal Director 26 27
- 27. Features n the configurationof budget Enables total employee cost, location); items - taxes, headcount, salary raises, n report for budget item Annual special clauses; variations (headcount, salaries, n budgets at employee level – Ensures bonuses, exchange rate); ensures budgets on each HC, cost center, Next year budget vs. previous year n company, brand, location for each budget; month of the budget year; n year budget vs. current Current n a complete set of specific Ensures expenses; reports: Next year budget vs. current n n for a budget year Report expenses. (headcount, CC, title, taxes, premiums, monthly base salary,
- 28. Dashboard One of the main challenges of the Human Resources department is to retrieve from the entire database some updated reports and statements that accurately highlight the progress and dynamics of human resources, payroll budget, and also the hours actually worked by the company's employees. Dashboard module is a powerful business intelligence solution, especially designed to achieve relevant figures for the HR departments in organizations of any size or complexity. The module monitors the operations and efficiency of the company's headcount through a set of completely configurable financial or non-financial indicators, that cover all the aspects regarding the employee status, the headcount progress, the turnover on hierarchical levels, the dynamics of internal personnel turnover, the headcount investments, the efficiency of training programs and other indicators specific to the modern Human Resources Financial and Operational Benefits departments. Provides an overview The module enables the analysis of key indicators, providing a clear view based on updated information “Now I am able to respond to the about the dynamics of human resources in management’s requests with any organizations of any size or complexity; type of report within 10 minutes, considering also the time needed for Reduces the time needed to get an updated status formatting.” The module enables to quickly generate and access numerous reports regarding the efficiency of the Human Resources department; Euroweb Romania Raluca Neculae, Eliminates human errors in the assessment process Human Resource Director, The system provides users with updated, relevant, detail, and real-time information. 28 29
- 29. Features Provides recording, viewing,editing and n and departments. This indicator can deleting the data for the current year, be calculated by closed months; based on which reports are issued; n The dynamics of the internal n to calculate indicators or group Enables personnel turnover for each of indicators based on the input data; department: final number of n closing the months by using the Enables employees leaving the company, option “Close month”; after this transfers between departments, command, the values are displayed in promotions, suspensions, transfers reports (these values can no longer be within the departments. This modified); indicator can be calculated by Provides users with: n closed months; ndata and KPIs for the current Input n to identify the indicators by Enables year and grouped by closed name, label, group they belong to; months; Retrieves the information that n n Analyzing the headcount current represent the basis for calculating the status, calculated both as HC (total system indicators, based on forms - headcount), as well as FTE (the changing the data automatically leads to employees as fulltime equivalent). updating the indicator values; The analysis can be shown by n adding new indicators according Enables departments and company; to the organization's specific needs; n Monitoring the headcount n the configuration of Enables evolution for the current year, departments for which the data will be calculated both as HC (total calculated and presented in reports; headcount), as well as FTE (the n the configuration of reasons Enables employees as fulltime equivalent) based on which an employee is and by closed months; promoted or transferred; n Turnover status (number of Provides own standard and configurable n employees leaving the reports. company/HC) on hierarchical levels
- 30. Statements One of the main responsibilities of the Human Resources department is to manage all the documents and reports required by the state but also to maintain their compliance with the applicable law. This process does not accept human errors; any document or report in a different format other than that provided by the state or that does not include certain usual information can lead to the rejection of the reporting and thus to the increase of time allocated to this process. The module allows the automatic generation of the Statement 112 (XML file) that is sent to the ANAF validation program. It can also generate a PDF file with electronic signature. “ The automatic calculation of sick Financial and Operational Benefits leaves is a great advantage, and Significantly reduces the time needed to generate also that we have implemented reports for the state budget real-time legislative changes. Automatically generates the reports and instantly Reducing so much time needed for identifies the changes registered from one month to the accomplishment of these the next; activities, we can now focus on staff development activities.” Eliminates human errors in the reporting process Thanks to retrieving the data directly from the system Compania de Librării Bucureşti database that includes the updated status of the Liliana Niţu, organization, the product eliminates the potential HR Manager human errors that occur in the process of manually transferring the information from one system to the other; Eliminates the errors occurred due to legal changes The module ensures the compliance with the applicable law; the legal updates are done in real- time, without disrupting the company's operations. 30 31
- 31. Features nfile checking –certain keys for Allows wage, death grant) and also the update validation are provided, the system can for calculus expressions (CAS capped at 5 generate the files only after the average economy wages); validation of all the security keys is done; n mapping between the Ensures n the viewing, printing and Ensures configured elements for each database generation of the file in the required and reporting elements from the format as stipulated by law; Statement 112; nthe generation of the amending Allows n information security through Provides statement (as instructed, the statement user rights configuration with focus on will contain information for all the access and processing data for all company’s employees, but it will be employees or for only certain employers; marked with an amendment code); nstatements archiving, the user Allows n the upgrade of certain calculus Provides can always access the statements elements (minimum wage, average submitted in the past months.
- 32. Training The specialization and development of competencies is one of the main non-financial elements of motivating the employees. Furthermore, the training has become a necessity, a mandatory task for the healthy long term development of the company. The reasons for which the Human Resources departments in large organizations or in emerging Financial and Operational Benefits companies resort to specialized courses are based on identifying Provides centralized control of the training plan their own organizational needs. Due The module allows defining a configurable format for to these reasons, training is one of the most profitable investments, as the training plan at organization level, as well as the one can have the certitude that it appropriate filling in with data about the training can be found in the quality of demand and offer. Furthermore, the product manages people and in the compliance with all the aspects related to logistics, planning, data the company's professional consolidation, developing an efficient process in what standards. regards quality, costs and deadlines; The training module ensures the Decreases the response time to training requests increasing of efficiency of all the The module automates the training process, enabling training operations, beginning with much faster information transfer between the internal process of planning the training customers and the Human Resources department and needs for every employee, team or enabling access to an updated database of employee department, assessing the best competencies, already taken courses, suppliers and training programs and their suppliers, centralizing the training training programs. Thus, the reaction time of the HR periods, the effective execution and department to any training request from the the assessment of the results. The organization significantly decreases; module is a basic part of Charisma HCM suite, having major impact on Optimizes the training process managing the talents and The module provides monitoring and reporting tools competencies of the organization. regarding the training process, allowing the identification of weaknesses and their remedies; Reduces the administrative tasks Enables to spend more time on strategic operations, by automating many routine tasks involved in the training process ran at company level. 32 33
- 33. Features n a configurableformat for the Allows n querying and using the training Enables training program and populating it with plan by all users, which will reduce the data regarding the training offer and needed to run training sessions; demand; n standardized and automatic Enables n and plans the training sessions Creates preparation of the dashboard related to characterized by: duration, number of the training process, a feature that attendees, attendance, room, trainer, replaces numerous manual operations course support, start/end date, training and entries; methods, assessment; Provides interfaces in many n Manages the training offer, enabling to n international languages; set and detail the training areas (foreign Provides a set of reports specific to the n languages, engineering, design); training process, reports centralized or n the logistics of training plans Covers set by certain areas, departments, titles; (bookings and the rooms' usage, manual n the possibility to access the Includes requisition, course attendance, training history for a certain person, for assessments after the course), thus certain persons within a department, contributing to minimizing the time trainings in a particular period, test spent on issues related to logistics; results; n consolidating data regarding the Allows n the possibility to automatically Includes training needs from departments or call by e-mail the persons enrolled to the branches, including information such as training; number of persons and training hours n monitoring a set of indicators Enables per each person, training type, as well as specific to the training process: average the assignments per day, hours, persons; monthly attendance, number of persons Automates certain tasks of the training n who have attended the training, access plan, ensuring: rate to the training, training hours, n Reducing the duplicate records and absences, training hours per person, the number of exchanged e-mails; percentage of men and women that n information dissemination Rapid have attended the training, actual hours (planned sessions, session on age, personnel or training category. attendance ratio);
- 34. Alerter Alerter module notifies the events or actions that need to be performed in a given time interval. The alerts are perfectly configurable, and can be created and read only by users with certain rights, according to the internal organization policy. Integrated with Charisma HCM suite, the module retrieves any type of system information, keeping the responsible persons alerted on the company's major events. Financial and Operational Benefits Minimizes the delays „By using the Charisma system The module sends alerts in due time regarding certain things for us became simple, clear tasks and events that need to be taken care of. Thus, and transparent, we eliminated the the delayed or forgotten major events for employees extensive work for closing each will belong to the past from now on; month while also managing to reduce human involvement only at Reduces the costs key control verification level, our Thanks to removing the penalties that could occur for reporting efforts for the not performing certain tasks in due time, the system headquarter becoming as complex contributes to minimizing the non-quality costs; as we wish them to be.” Reduces the time allocated to plan the tasks The option to determine automatic alerts reminds all Mondial SA users about certain tasks that need to be performed, membru Villeroy & Boch AG as well as their deadlines; Mihaela Daniela Nagy HR Manager Increases employees' satisfaction and motivation The module enables to congratulate the employees on personal events such as birthdays, marriage, child/husband/wife anniversary, employment anniversary date with the company or any other type of alerts. 34 35
- 35. Features n complex messagesthat can Enables Employees whose trial period or n include both standard elements and temporary trial period contract specific information retrieved directly terminates in the next 20 days; from Charisma HR application; n Employees who complete two n retrieving the information Ensures years from the suspension of the directly from Charisma HR system; child care contract in the next 30 Automatically sends messages via e- n days; mail or SMS to certain persons, on HR supervisor - Daily activity report n certain events; for checking the data entered into n fast and easy use through an Enables the system during one day; user-friendly interface; HR: n n setting the frequency an alert Enables n Employees' children who turn 18 will be sent; in the next 30 days; Addresses the users in departments n n Deductions for other persons in such as: care that terminate in the next 30 n IT, security, top management: days; n Employees that will leave the n Employees whose medical exams company or get hired in the next end dates in the next 30 days; 7 days; n Interviews scheduled for the next n Employees that will change their 7 days; position in the next 7 days; n sessions scheduled for Training n Management: Middle the next 7 days; n Employees who celebrate a n scheduled for the next 7 Actions certain event in the next 7 days: days (e.g. certificate approval); birthday, marriage, n that affect the payroll Changes child/husband/wife birthday; process.
- 36. Clocking In At present time, the largest HR expenses at organization level are directly or indirectly routed to manage the employees' working hours. This process is supported by the fact that eliminating human errors in recording the worked hours can lead to the significant reduction of errors in the payroll calculation. Financial and Operational Benefits Clocking In module is an extremely Reduces the time needed to record and review the useful tool that gathers in a simple and fast manner, via Internet, the timesheets with up to 80% timesheets from the employees The review of a timesheet lasts about 6 minutes. This distributed in the territory. The time can be reduced to approximate one minute with product brings in the advantage of an automatic system; filling in all the information in a Significantly reduces the operational costs single place, directly into the database, and this information By reducing the time needed for the salary calculation reaches in real time the monthly based on the timesheets or reducing the time needed timesheet that is to be validated by to assign the time shifts to employees, Charisma an user with special rights. significantly reduces the operational costs, while improving the company's efficiency; Reduces errors regarding the free hours recording The solution minimizes the factors that affect the normal working hours, such as extended lunch, delays, leavings before end of business that can reach “Discussing with colleagues, I have up to 4.08 hours per week, according to the American concluded that Charisma HCM is the Payroll Association. The system highlights and records most complex and stable tool that delays, absences, as well as incorrect entries; you can use to shape as many Overview of the costs, revenues and profitability human activities as you wish, The solution enables comparing the working volume including the organizational with the salary budgets both at company level and development.” project, department, cost center or customer level. You can perform regular, detail performance analysis PayPoint Romania such as worked hours vs. standard working hours, Andreea Tănase, billable hours vs. spent hours, providing the decisional HR Manager personnel with a consistent, updated view of the efficient or inefficient areas of the organization. 36 37
- 37. Features n the directfilling in of the Enables in a single day, while each cost center timesheets by the responsible persons can have assigned multiple locations; using an unique source accessible via n the cost centers based on which Defines Web, by using a configurable timesheet; the timesheet will be recorded; n checking the timesheets, while Ensures n data security by defining three Ensures the errors being notified with alert types of users with recording, checking messages. These can be corrected by and supporting rights in the timesheet the user, and the timesheet submission process; is not possible until all the alerts are n archiving timesheet data on an Enables cleared; user-defined period; Consolidates all the timesheet n Generates a series of timesheet reports, n information, the module enabling an whose format is similar with the additional check of the data once they timesheet. When running the report, are received at the headquarters. In case one can select the period, as well as to these are rejected, it can be sent back to apply some filters such as: brand, first the responsible person for review; name and name, cost center, location. n entering various types of hours Enables
- 38. HR Document Management The Human Resource document management is one of the most time consuming activities for the HR department. The implementation of electronic employment record books, lack of personal documents in digital format and difficult management of these documents in their physical format, ineffective communication between the company’s working units, as well as the lack of information regarding Financial and Operational Benefits changes to existing documents are current issues that can only be Automates the HR document management addressed directly through a activities specialized management solution. By scanning the document archive, working with HR Document Management Module physical documents is no longer necessary, while the ensures a comprehensive time needed to generate certain types of daily-used management of HR documents formats is reduced. (time sheets, administrative documents, certificates, employee Reduces the response time to internal request worksheets, contracts, certifications Requests from employees to obtain certain and diplomas), being fully documents that are under the HR department’s integrated with the existing responsibility get a faster response by the on spot workflow of the company. generation of the required documents: leave requests, income certificates, employee record books, The solution includes features such as document scanning, saving, additional documents copies, individual certifications archiving, change history, version and work sheets. control, reporting and levels of Improves the approval flows access definition by the system administrator or approval of certain Thanks to the integration with Charisma HCM, the documents already uploaded on the module provides an improved communication on system. specific approval processes that require the involvement of many employees of the company. You can configure various types of internal approval or document tracking flows, depending on your needs: certificates, employee substitutes, evaluation, recruitment, holidays or documentation for the bank. 38 39
- 39. Features Provides management ofdigital n archiving, retrieval, history, version versions of working documents, as well control, reporting, adding and updating, as other personal document such as access to documents according to the employee record books, addendums, rights granted to users (public areas that individual certificates or documents are available to all members or private needed for bank loans; areas that accessible only by certain Provides integration with the workflow n departments or working groups based existent in Charisma HCM – it also on levels of access rights); allows the implementation of document Document history – the module keeps n workflow systems, namely approval, track of all changes to documents with document circulation within the the possibility to view them at any time company, as well as assigned tasks and or event to return to a previous version; employees flows. Employee document history – the n n integrated with Charisma HCM Natively application provides multiple filters and – the module provides an archive for advanced search criteria (employee each employee and location (for type, name, document type or records in multisite companies with several Charisma HCM, HCM Portal or Charisma working units), issues reports of ERP), stores and manages document completeness of the archive, according flows or integrates them directly in the to the list of documents assigned to workflow; personnel files (OPIS), ensures access Document location – locations where n rights automatically based on the documents must be physically stored can organizational structure, issues be defined, either within the company or automatic notifications for each the supplier in charge of the document document change or withdrawal, by storage outsourcing; means of an OCR certificate based on Library-type functionality – if a n which one can search any type of document that must be returned in a information uploaded in the system; certain time frame is issued, the solution n location for document storage, Unique allows the configuration of alerts with Document Center, which allows various personal data of the applicant and sends functionalities such as document saving, him/her a repayment notification.
- 40. © TotalSoft 2012 TotalSoftHeadquarters Planned Subsidiaries Active Subsidiaries TotalSoft Implementations Sweden Senegal Estonia Russia United Kingdom Poland Germany Belgium Czech Rep Ukraine Slovakia Austria Moldova France Hungary Qatar Romania USA Italy Serbia Saudi Arabia Bulgaria UAE Spain Albania Greece TotalSoft Headquarters Global City Business Park, 10 Bucharest - Nord Street Building O2, 8th Floor, Voluntari, llfov,România P: +4021 335 17 09 W: totalsoft.ro, charisma.ro, acollada.com E: [email protected] Austria | Greece | Bulgaria | Qatar