Chatbots definition, functions&use
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Simple chatbots rely on predefined keywords and responses while smart chatbots use artificial intelligence to understand free-form language. By 2020, over 50% of medium to large enterprises will have deployed product chatbots to help users navigate websites, answer frequently asked questions, and provide company information. For example, one project management tool integrated a chatbot to guide new users and answer additional questions throughout the application.
Chatbots definition, functions&use
- 1. Chatbots: Definition, Functions & Use Source: http://jellyfish.tech/what-is-a-chatbot-how-do-chatbots-work/
- 2. Chatbot Definition Software that stimulates interaction by imitating human written or spoken speech: “By 2020, over 50% of medium to large enterprises will have deployed product chatbots Van Baker, research vice president at Gartner
- 3. How do chatbots work?
- 4. Chatbot types Simple chatbots Smart chatbots Are based on… pre-written keywords AI Learn from conversation ❌ ✅ Use prescribed conversations steps (are strictly limited) ✅ ❌ Recognize user’s free form input ❌ ✅ Process user’s input despite the mistakes of all kind ❌ ✅ Can be easily implemented ✅ ❌
- 5. Chatbot types 🤖 Simple chatbots act according to the pre-defined scenario, understanding only the keywords their creators used and providing a few options to choose from. If a user goes beyond, a chatbot frequently can’t tell more than “Sorry, I don’t understand you” and trigger the conversation with a real website support representative to help a user. 🤖 AI-powered chatbots are able to recognize a human intent disregarding the form of the user’s input.
- 6. Chatbots for business help users: navigate through a website, online platform, or application; answer the frequently asked questions; provide relevant information about a company or a brand; engross users, making them spend more time on the page; contribute to a brand’s strategy, developing effective and ongoing communication with a user.
- 7. Chatbots: use case We integrated a chatbot into the project portfolio management tool we’re currently working on to enhance the user experience. The chatbot is available on the main pages in an unobtrusive way guiding a new user through the app functionality. Besides, the dialogue window is always accessible in the lower-left corner to give answers to users’ additional questions. Follow the link to check the complete case: http://jellyfish.tech/cases/zenopm/