ChatBots for self-service DevOps
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Simon Massey discusses the integration of chatbots in self-service DevOps, highlighting their potential as a future trend in customer service, particularly among tech-savvy users. He outlines the development of Slackbots at uniqkey.eu, describing their evolution and functionality in managing deployments and promoting team communication without emails. The presentation also demonstrates the simplicity of building a chatbot using Botkit, emphasizing its open-source nature and ease of implementation.
ChatBots for self-service DevOps
- 2. Agenda ● Who is Simon? ● What is the big idea? ● Slackbots at https://uniqkey.eu ● How hard is this? ● Architecture on one slide ● Zero to botkit slackbot in 12.5 minutes!
- 3. Who is Simon? 👋 ● 👨🏫 Devops coach at a bank ● 🚀 Tech Advisor at startup ● Set up slackbot to manage AWS Openshift Kubernetes deployments
- 4. What is the big idea? ● In China WeChat has 900M users 😲 ● Young people use chat. Email for customer service will die ⚰️ ● I have worked with colleagues who have only used Slack at work
- 5. Chatbots are the future? ● 💬 Doing direct to public is tricky (e.g., natural language) ● 👍 Doing bots for IT savvy folks is easier (“got API?”) ● 👷Doing DevOps automation only needs node.js code and bash scripts
- 6. Slackbots at UniqKey.eu ● 1st generation made with “hubot” ● 👷 2nd generation made with open source “botkit” ● ✅ We are opensourcing our devops automaton at https://github.com/ocd-scm
- 7. Our devops channel Developer tells bot to promote app Responds with shell script output Slackbots at UniqKey.eu
- 8. Slackbots at UniqKey.eu @Slackbot weekly reminder to check container security patches @OpenshiftBot checks APIs and says command to apply patches Team can discuss proposed change. No email discussions!
- 9. How hard is this? Simple “regex” You are not doing devops if you haven’t scripted it yet! Adding a chatbot is an incremental improvement to scripts
- 10. Architecture on one slide Openshift Kubernetes Eng Live Test API “Do Stuff!” “Done Stuff!” https://api.slack.com No open ports. Your bot connects out to slack! Slack App
- 11. Microsoft just bought Botkit ● Patching and support ● Partners (e.g., IBM Watson) ● 💬 Integrated natural language processing ● 👍 The core code is open source on github.com
- 12. Demo: Zero to botkit slackbot in 12.5 minutes! Notes: https://bit.ly/2CgDzzL Video: https://vimeo.com/311086100