CJN 405 Lecture 3-22-11

CJN 405 Lecture 3-22-11

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  CJN-405-D Communication TheorySpring 2011Professor: Dr. Gloria M. [email protected] Lecturer: Natalia [email protected]
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  Class LayoutIntroduction
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  Lecture: OrganizationalCulture Theory Critical TheoryDiscussion
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  Trivia Quiz
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  EvaluationsOrganizational Culture TheoryUnderstandorganization (org.) through cultural lens
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  Proposed by anthropologistClifford Geertz
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  Explore org. lifebeyond popular culture
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  Organizations have values,stories, goals, practices and philosophiesWhat is Organizational Culture?“Culture is not something an organization has; a culture is something an organization is”. Pacanowsky & O’Donnell-Trujillo, 1982, p. 146.
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  Organizational Culture“I don’tknow how it started, either. All I know is that it’s part of our corporate culture.”
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  CultureOrganization Culture =beyond the variety of races, ethnicities, backgrounds, etc.Culture is communicatively constructedCulture is distinct to each organizationIncludes emotional and psychological climate (i.e. morale, attitudes and levels of productivity)
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  Organizational CultureExample: Winner Culture
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  Assumptions of OrganizationalCulture TheoryMembers create and maintain a shared sense of organizational reality (shared values)Use and interpretation of symbols (stories, rituals, communication styles)Cultures vary across organizations, and interpretations of actions within these cultures are diverse.
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  Shared SymbolsActions, routines,rituals, conversations
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  Each symbol hasa unique meaning that people attach to these symbols
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  Physical, behavioral andverbal symbols (ex.: building décor, customs and rituals, jokes and stories)Organizational Culture Theory“…Observe, record, and make sense of the communicative behavior of organizational members” (Pacanowsky and O’Donnell-Trujillo, 1982, p. 250)
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  Understand the “totalityor lived experience within organizations” (Pacanowsky, 1989, p. 250).Organizational Culture Theory
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  Critical TheoryStanley Deetz-Challengesorganizational corporate structure
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  Need for balancebetween corporate and human interests
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  Workplaces can bemade more productive through communication reformsCritical TheoryCorporate dominance (emphasis on managerial control) in decision makingCorporate messages shape reality (meanings and values)Language and communication strategies contribute to corporate climate
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  Critical Theory: Typesof ControlStrategy-Overt Managerial ControlDesire to control above all
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  Focusing on controlto avoid conflictConsent-Covert Control Without Objection Control through voluntary consent
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  Common sense control
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  Examples: GPA, admissionsstandards, academic hierarchy, and other policiesCritical Theory: Power Struggle
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  Critical Theory: SOLUTIONDemocraticapproach
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  Mediation not persuasion
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  Management reintegratedinto productionAllstakeholders shouldhave a “voice” and be committed to the organization’s success
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  Questions?Let’s Discuss