Client Presentation Executive Summary 09 2009
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MetTel is a leading integrated communications provider that was founded in 1996 and is headquartered in New York City. It has a proven executive management team and full-service communications capabilities. MetTel has a national reach with over 300,000 access lines across 48 contiguous US states and DC. It has strategic relationships with major carriers. MetTel provides competitive pricing options, integrated communications solutions, premier client care, and industry focus across multiple sectors.
Client Presentation Executive Summary 09 2009
- 1. Integrated Telecommunications Strategies and Solutions www.mettel.net ©2009 MetTel. Confidential
- 2. Overview: About MetTel ® • Leading Integrated Communications Provider – Founded in 1996 and headquartered in New York City – Verizon’s key wholesale customer – Proven Executive Management team g – Full service communications company – Customer care centers in Salt Lake City, UT, Providence, RI and New York, NY – State-of-the-art back-office and operating support systems • National Reach – Over 300,000 access lines – Operational in 48 contiguous states & DC • Strategic Relationships – Long-term wholesale contracts with: – Agreements with leading carriers including: www.mettel.net ©2009 MetTel. Confidential
- 3. Overview: MetTel Value ® National R N ti l Reach h Competitive Pricing Options C titi P i i O ti • Over 300,000 access lines • Price Lock: line pricing is locked for the duration of the contract, • 48 contiguous states and DC regardless of the increases in RBOC • Strategic St t i partnerships/wholesale relationships with k t hi / h l l l ti hi ith key rates Tier 1 and Tier 2 Providers • Variable: fixed percentage discount on • 100% Coverage in Tier 1 territories variable RBOC line pricing • Month-to-month: no term commitment; Tier 1: Verizon, AT&T, Q est, Embarq e e o , & , Qwest, ba q variable pricing i bl i i Tier 2: Sprint, Level (3), Paetec, Covad Integrated Communications Solutions Premier Client Care • Centrex/POTS/Trunk/RCF • Centralized customer care structure • PRIs/Other, DS1 • Dedicated project management team • Internet T1 / MPLS / DSL I t t • On-site integration support • Long Distance • Guaranteed adherence to rollout • Managed Solutions schedule • VoIP • Billing review against contract terms • Wireless • Online issue reporting and tracking www.mettel.net ©2009 MetTel. Confidential
- 4. Overview: Integrated Product Suite ® • Business Li B i Lines • PBX Trunks • Digital Centrex Services One Company. • Service Options Toll Free Service One Choice. Conferencing One Bill. Call Management Features Voice Messaging One Solution. • DSL Services • Internet T1 and T3 Services • Internet Service Options Web Hosting MetOne TM • Email MPLS Services • Private Line Service • ISDN PRI Services • Digital PBX Service • Frame Relay • Consolidated Billing • Integrated T1 • Customized Service Plans • Single Point-of-Contact • Hosted PBX Service • Significant Savings • Business Trunking • Virtual RCF • Voice, Data, Broadband and Messaging www.mettel.net ©2009 MetTel. Confidential
- 5. Savings with MetTel ® Cut your telecom spending by 15-20% y p g y Optimize your telecom inventory and forecast your telecom expenses Increase operational efficiencies Analysis/Implementation Stage Hard Dollar Savings g Soft Dollar Savings g Formal Audit: MetTel performs a • Save 4-5% by identifying and comprehensive audit of client’s removing unused telecom products • Reallocate staff to revenue telecom inventory and services generating activities • Letter of Authorization • Eliminate the need for TEM services, • Copy of client’s telecom bills saving 3-4% • Save 10-15% on rates Proposal Review: MetTel presents a • Avoid 1.5% late fees by integrating • Reduce invoice processing time and competitive bid for client review invoicing with Accounts Payable necessary resources by • Contract Review system consolidating thousands of telecom • Invoice Consolidation • Cut invoice processing costs by up bills into one invoice to 95% Service Migration: MetTel designs a • Reduce internal resources required customized migration plan • Save 10-15% by automatically to coordinate migration processes • Dedicated Customer Service Team; migrating telecom services as • Delegate telecom contract tracking Staff Augmentation existing contracts expire responsibilities to MetTel g • Contract Tracking 15-20% 5-10% www.mettel.net ©2009 MetTel. Confidential
- 6. Invoicing: Challenges and Solutions ® Telecom Management Challenge MetTel Solution • Full integration with internal accounts payable system • Inefficient invoice processing requiring • Customized coding by GL store number GL, number, manual coding and i l di d input t or other client specified criteria to meet accounting and operational requirements • Consolidated billing platform and • Inability to accurately forecast telecom comprehensive reporting suite allow for spendd forecasting • Inconsistent application of contracted rates • Transparent invoicing and billing review • Late fees (1.5%) resulting from inefficient • Timely receipt of electronic invoices invoice processing • Customized and streamlined invoice delivery options • Accidental service disconnects for non- non • All-inclusive, single invoice f facilitates payment management of services; eliminates errors www.mettel.net ©2009 MetTel. Confidential
- 7. Invoicing: Process Flow ® • According to Gartner Research, Research Current State: 80% of telecom bills are wrong Provider Provider 1 Provider 2 Provider 3 Provider 1 Provider 2 Provider 3 • Accounting departments are Invoice Invoice Invoice Invoice Invoice Invoice overwhelmed by the volume and complexity of invoices Client: Region 1 Client: Region 2 • Companies tend to perpetuate Client errors by paying on trend within Manual Coding by Manual Coding by GL GL 10% of previous invoices Accounts Payable System • MetTel’s centralized invoicing is fully integrated with client’s MetTel Process: account payable system t bl t • Detailed, user-friendly reporting MetTel Invoice via MetTel and custom-built invoices provide Do Not Remit EDI file (GL Do Not Remit coded) the customer with a thorough E-Invoice E-Invoice understanding of t l d t di f telecom spend d • Enhanced internal control over a major P&L expense provides Client: Region 1 Client: Region 2 greater comfort to the CFO for Accounts Payable System related 302 certification Client www.mettel.net ©2009 MetTel. Confidential
- 8. Reporting: Overview ® • Comprehensive suite of canned reports • Ability to build custom reports based on client specifications • Compatibility with Microsoft Excel Real Time Inventory List: detailed listing of all services Variance Report: trending data for user defined variables Optimization Report Suite Usage Report: analysis of regional and long distance usage Migration Implementation Report: live status of the integration process www.mettel.net ©2009 MetTel. Confidential
- 9. Scoping & Migration: Process Overview ® • MetTel’s holistic approach to implementing integrated telecommunications solutions allows clients to realize ongoing savings • MetTel performs an audit of client’s telecom inventory prior to contracting the services, p providing a value-added service g • Dedicated project management team works with each client to identify the appropriate solution and migration plan Consolidation Phased Billing Analysis Implementation Review • Comprehensive audit of • Dedicated Project • Formal bill review existing inventory: Management Team against contract terms – Identify unused and rates • Customized migration resources plan based on client’s • Transparent pricing – Assess need for specifications structure adding/removing products and features • Guaranteed adherence • Guaranteed contracted to optimize to rollout schedule rates performance • On-site integration – Achieve cost efficiency support and t i i t d training www.mettel.net ©2009 MetTel. Confidential
- 10. Customer Care: Service Assurance ® Repair/Billing • A single-point-of-contact within our Dedicated Care Team to ensure the prompt resolution of service matters • A ticket created for tracking and reporting p p g p g purposes for each request or issue q • Online access to open tickets directly in MetTel’s system • Each ticket evaluated and directed to the appropriate department for resolution • Status updates to client until the issue is resolved • 24 / 7 / 365 network monitoring of T1’s and other advanced services Moves / Adds / Changes / Deletions • Dedicated Toll-Free access to single point of contact for all states • Customized work process • MetTel handles technician dispatch responsibility including inside wire • MetTel monitors installation process • Online access to monitor all MACDs • Multi-level escalation list www.mettel.net ©2009 MetTel. Confidential
- 11. Industry Focus ® • MetTel has extensive experience providing telecommunications services to companies across industries: − Retail − Health Care − Governments/Municipalities − Financial Services • A customized telecom solution allows clients to achieve economical and operational efficiencies • MetTel offers services in 48 contiguous states, eliminating the need for multiple carriers • Single service delivery platform facilitates consolidated billing and reporting Recent Highlights: MetTel Deliverable Value to Client • Significantly reduced overhead and g y • R ll d out SIP T ki f a national Rolled t Trunking for ti l equipment required to operate patient nursing home chain telephone services • Implemented a switch diversity solution • Ensured a disaster recovery network • Provided staff augmentation services to a • Assumed day-to-day telecom retail client management responsibilities www.mettel.net ©2009 MetTel. Confidential
- 12. Pricing: Contract Terms ® • Different pricing options allow the client to select the most appropriate contract terms • All pricing frameworks ensure significant savings over RBOC rates Price Lock Variable Pricing Month-to-Month Month to Month Price lock for the Fixed percentage No term commitment duration of the savings off RBOC contract rates RBOC rate increases Rates fluctuate based Variable pricing based do not impact client on RBOC changes on RBOC increases rates www.mettel.net ©2009 MetTel. Confidential
- 13. Pricing: Sample Structure ® • RBOC pricing for POTS lines and Sample Spending on POTS lines: local usage has increased Average Spend for 1000 POTS lines in NY, MA and PA consistently over the last two (July '05 - June '08) years MetTel $154,280 $154,280 $154,280 • MetTel’s pricing structure Variable Rate provides consistent savings Provider $154,568 $163,888 $173,488 • Sophisticated reporting Verizon $193,210 $193 210 $204,860 $204 860 $216,860 $216 860 capabilities allow companies to Year 1 Year 2 $- $200,000 $400,000 $600,000 $800,000 analyze and optimize usage Year 3 Total Monthly Spend for 1000 POTS lines in NY, MA and PA $19,000 (July '05 - June '08) $18,000 Sample Schedule: $17,000 $16,000 $15,000 , Variable Rate Provider V i bl R t P id Provider Verizon (20% off Verizon) MetTel $14,000 Verizon Year 1 $193,210 $154,568 $154,280 $13,000 Year 2 $204,860 $163,888 $154,280 $12,000 $11,000 MetTel Year 3 $216,860 $173,488 $154,280 $10,000 Total $ 614,930 $491,944 $ 462,840 Net Savings - $122,986 $122 986 $ 152 090 152,090 Variable % Savings - 20% 25% Rate Provider Note: MetTel’s rates are based on a 36 month contract www.mettel.net ©2009 MetTel. Confidential
- 14. Telecom Issues and Challenges ® Expense Management Operational Constraints • Average Fortune 500 company reports that • A typical mid-market company processes over telecommunications costs account for 3.6% of 3,000 telecom bills per year; the average revenue, making it a top three line item Fortune 500 company manages 15,000 expense telecom invoices per year • Telecommunications expenses consume about • Nearly 80% of telecom bills are incorrect and one-third of the average IT budget up to 14% of telecom charges are in error • With the consistent increases on business lines • 90% of companies do not have visibility into rates over the last two years, U.S. spending on their wireless spending telecommunications has grown by 11% from $924B in 2006 to $1,025B in 2007 • With the growing trend of converging telecom and IT departments, CIOs have inherited the • Average Fortune 500 company spends $110- responsibility for managing telecom contracts $140M on telecom annually, while a mid-market firm spends $25-$40M per year • Companies have limited resources with telecommunications expertise • Approximately 70-75% of the telecommunications budgets are allocated to landline service • The cost of processing an invoice in a mid-size company can be as high as $9-$15 $9 $15 www.mettel.net ©2009 MetTel. Confidential
- 15. Is Your Telecom Working for You? ® How would you rate the effectiveness of your telecom solutions? • Can you forecast your telecom expense for the next month? Next year? • Do you know what services consume most of your telecom budget? • How many telecom invoices does your company process per month? What’s the cost per invoice and the turn-around time on payment? • How many telecommunications providers do you procure your services from? Customer Telecom Telecom Forecasting/ Invoicing Telecom Size/Complexity Providers Product Set Reporting Process Costs Capabilities Micro-Business Single Basic Limited Manual Low Multi-Location Multiple Extensive Limited Manual, High Mid-Size Complex Company Multinational Multiple Extensive Third-party Automated High Conglomerate systems MetTel Clients Single g Extensive Robust Automated,, Substantial Consolidated savings over ILEC rates www.mettel.net ©2009 MetTel. Confidential
- 16. Selected Client List ® www.mettel.net ©2009 MetTel. Confidential
- 17. Client Testimonials ® A leading specialty retailer of children’s merchandise with more than 1,200 stores in North America as well as e-commerce and catalogue operations. The Children’s Place wanted to organize and consolidate telecom services purchased in 48 states from over a dozen carriers. The company wanted an innovative carrier with national reach to provide streamlined trouble reporting and follow up services, a process for ordering services for new locations and customized digital billing and EDI upload capability for each subsidiary. MetTel was called upon to develop an inventory of all services including Business Lines, Centrex, Trunks and ISDN BRI. With a dedicated project manager and provisioning team coordinating every order MetTel migrated over 4 500 lines in 48 states order, 4,500 within a month. The Children’s Place now receives one monthly electronic statement from MetTel replacing more than 1,250 invoices from 14 carriers. U.S. provider delivering healthcare products and services. SunBridge Healthcare Corporation operates 216 skilled nursing, long-term care, assisted living and mental health facilities in 25 states with approximately 23,520 operating beds. Other Sun affiliates provide rehabilitation therapy, medical staffing and related services. Sun Healthcare Group wanted to consolidate telecom services across 500 locations from over two dozen carriers in 40 states. The company needed a carrier with national reach to provide digital billing which could be uploaded into Sun’s ERP Accounting System, utilizing appropriate GL coding. MetTel’s objective was to significantly reduce actual telecommunications hard costs as well as backroom expenses. MetTel designed and implemented a customized migration plan, providing more than 3,000 lines across 40 states and 250 Internet T1’s with custom designed circuits, allowing redundant DS3 Internet access in separate facilities. MetTel established a g , g p customized website for Sun Healthcare Group which details the services and expenses for each facility by GL code. Each facility manager can monitor their own telecom costs while headquarters personnel can view detail and company-wide level. MetTel is also implementing a SIP Trunk solution, which will provide service to more than 23,000 patient beds. www.mettel.net ©2009 MetTel. Confidential