Cloud Strategy & Transformation I Best Practices I NuggetHub

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Best Practices
CLOUD STRATEGY &
TRANSFORMATION
www.nugget-hub.com

Cloud Transformation3
Cloud Strategy2
Cloud Introduction and Motivation1
Agenda
DevOps3
Cloud ERP3

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We will design and prove a Cloud Target Operating Model (CTOM) for
client, based on a pre-defined set of use cases
Transformation Approach End Date
By 27/04
• Manage implementation
program:
• Create and manage
demand pipeline
• Add new use cases
• Extend service
catalogue
• Extend automation
and tooling usage
• Drive service
optimisation
• Recruit/Reposition
permanent staff
• Develop Cloud knowledge
repository
• Publish and communicate
services live on public
Cloud (ITB Tx)
• Manage proof of concept
programme:
• Stand up Cloud PMO /
Centre of Excellence
including onboarding of
defined roles
• Stand up Cloud
platform for selected
use cases including
service catalogue
• Implement security
tools
• Monitor selected KPIs
• Conduct Post-
Implementation
Review, identifying
lessons learned and
next actions
• Refine adoption
roadmap, including
impact of Core Business
Platform option
• Package executive report
covering:
• Cost and benefits of
proposed CTOM
• Details of CTOM
components
• Tooling options
analysis
• Next 6-weeks plan
for execution on
target domain
• Initial adoption
roadmap including
the Business and IT,
following execution
on target domain
(including
touchpoints with in-
flight programmes,
e.g. Core Business
Platform)
• Define detailed design for
the Cloud Target Operating
Model blueprint to
operationalise client’s
strategic Cloud agenda in
Europe, to include
organisation structure,
governance, KPIs, process,
security and tooling
• Iterate the deliverable
throughout the design
phase, with input from the
Working Group
• Cloud Target Operating Model
detailed design, including:
• Organisation
• Process & service model
• Financial management
• Tools & technology
• Security
• Skills and Training Needs
• Executive report on Cloud
Target Operating Model
design and roadmap
• Cost-benefit analysis
• Cloud PMO / Centre of
Excellence
• Cloud service catalogue based
on vendor standard catalogue
with restrictions and controls
• Post-Implementation Review
report
• Refined roadmap and roll-out
plan
• Implementation plan
• Service take-on plan
• Cloud platform development
plan
• Demand pipeline
management
• Live services under
management
ACTIVITIESOutcomes CTOM
Design
Executive Report
Preparation
CTOM Initial
Implementation &
Proving
CTOM Rollout
• Organise kick-off with
Working Group
• Conduct workshop to
identify Cloud use
cases
• Identify candidate
early adopters /
workloads
• High-level
engagement with
Service Management
lead to understand
capabilities
• Review security
policies and
procedures to
understand
boundaries
Cloud Demand
Definition
• Kick-off pack
• Design principles
• Confirmed project
plan
• Stakeholder list
• Target use case list
• Security analysis
Cloud Org, Governance &
KPIs
Cloud Service Management
Cloud Tools & Technology
Cloud Cyber Security
Scope of current Cloud Target Operating Model proposal
18-24
months
Phase 1
(6wks)
Phase 2
(6wks)
Exec. Report
By 16/03
Exec. Feedback
By 23/03

The Cloud Reference Model will also be leveraged
as a detailed service and process manual to build the Cloud service blueprint
Cloud Reference Model
Internal On-Premise External Off-Permise
Applications Groups
Dev/Ops
AM Vendor 1
AM Vendor 2
AM Vendor 3
Other App Dev
Development
Unit Testing
Integration Testing
Apps LCM
SAP
PeopleSoft
Microsoft
Other App Suites
ITSM Service
Management
Help Desk
Request
Management
Security
Management
Problem
Management
Event
Management
Incident
Management
Change
Management
Capacity
Management
Availability
Management
Delivery Organisation
Hosting
Portals
Reporting Dashboard Service Requests Service Definition Service Administration
Reporting
Billing
Availability
Utilisation
Capacity
Billing
Cost Model
Showback
Service Catalogue
Cost Model
Showback
Security
Compliance
Audit
Identity Mgt
Protection
Orchestration
Workflow Template Cloud APIs Policies
ITSM APIs Workflow Release Management
Service Templates Brokering Deployment Templates
Integration
 Workflow
 Data
Automation
Software LibraryScripting
Scheduling
Scaling
VM Image Library
Apps Test
Stress Test
Provision
Network
Templates
Element APIs
 Network Storage
 Compute
 Cloud Platform
 Hypervisor
Cloud Management & Operations
LicensingMetering
Asset/Config
Management
Availability
Management
Back-up/
Restore
Management/
Monitoring
Performance
Management
Lifecycle
Management
Capacity
Management
Business
Consumer
Service
Designer
Service
Owner
Consumer/
Requestor
 Application
 Process
IBM
Legacy
Infrastructure
Private Cloud
SaaS
IaaS
PaaS
Private Clouds Public Clouds

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A comprehensive DevOps approach shows clear strategy and solution
components that solve challenges and can be measured
DevOps Framework
SolutionComponentsStrategyGoal
Agile/Lean Automation PlatformArchitecture
Organization
/ Culture
Time to Market Quality Production costs
 Agile
Framework
 Lean
Foundations
 Test Driven
Development/
Behavior
Driven
Development
and UX
 Business KPIs
 “Automate
everything!”
 Continuous
Design
 Cont.
Integration
 Cont. Delivery
 Cont. Testing
 Cont.
Monitoring
 Cont.
Development
 Microservices
 Cloud
Architecture
 Cloud Security
 Container
 Loose coupling
 API driven
 Standard
Catalogue
based Services
 PaaS (Platform
as a Service)
 IaaS
(Infrastructure
as a Service)
 Cross-
Functional
teams
 Development
and Ops team
as a one-team
 Autonomous
teams
(freedom and
responsibility)
 Leadership
culture
KPIs
Deployment
Frequency & Speed
of Deployment
No. of Business
Functionalities
delivered
Deployment Success
Rate
Cycle time Dev to
Prod environment
% of Build and Unit
Test Failures
Mean Time to
Restore Services
% Time spent on
unplanned changes
Defect Rate
Challenges
KeySuccessfactors

A transformation towards DevOps can be organized with serial waves
starting with a core team and expanding it incrementally
Transition 1: DevOps transformation methodology
coach
Cc
Agile coach
Client
Agile coach
Kick
off
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Consult&advice
Leadership&
Management
Management
Behaviour and
coaching
Team training and
coaching
Provide insights from
common practices
Insights from
daily
operations
Solve
impediments
Apply in
education &
coaching
+ Activate Core Team
+ Transformation Vision
+ Framework: agile delivery (projects)
+ Team maturity dashboard WoW
+ Define and Responsibility DevOps
+ Performance metrics
+ Build Transformation Canvas
+ Framework: scaled agile delivery
+ Design Value streams/product teams
+ Partnerships & Agile contracting
+ Performance dashboards
+ Value tracking framework
+ DevOps team in Flow
+ Agile portfolio management
+ FAT & GAT with business approval
+ Value based decision making
+ Go Live approval in teams
+ Value chain live monitoring
+ Performance embedded in HR
Transformation self-propelling
Engagement 1
Turn
Over
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Wave 4 : transform./ transact.
9 Teams + All coaches client side
Wave 3: transformational
9 Teams: 3 mature and 3 self improving
Wave 2: interactional / transformational
6 Teams of which 3 mature in Agile
Wave 1: preparation / interactional
3 Teams , trained and maturing
Q 3Q 2 Q 4 Y+1Q 1
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Do
Involve
Retrospective
Suggestion
Analys &
evaluate
DecideMeasure
Adjust
Engagement 2 Engagement 3 Engagement ends
Core
team
+ Intake: Pipelines, NFR, CI/CD
maturity
+ CI/CD Roadmap + Value-Cost
monitor
+ Architecture for CI/CD, explore Cloud
+ Maturity dashboard CI/CD
+ CD stack/platform and CI/CD support
+ Source control @ enterprise pipelines
+ Centralized &rolling builds cross
teams
+ Pipeline support team activated & SLA
+ Regression test frameworks /
toolstack
+ FAT & UAT environments per team
+ Coordinated test data management
+ Autom. deploy @ enterprise pipeline
+ Release process defined and Lean
+ Function and tech. Monitoring Fmk
+ Centralized Dev dashboarding
+ Self propelling CI CD maturity with
core team & guilds
+ “One click” environment provisioning
+ Automated Security, Risk testing
+ Automated deployment Production
Technology&
architecture
coach
coach coach
coach coach
Cc
Cc
coach
Cc coach
Cc
Cc
coach
Cc
coach
Cc
Cc
Cc
Cc
Cc Cc
Cc
coach
Cc
Cc
Cc
Cc
Cc
Cc
StartingLegend Mature Self improving

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