#cmworld
Globalising
Content for an
International Audience
Sarah Mitchell
Global Copywriting • @globalcopywrite
#cmworld
Your topic of presentation
Your favorite topic to discuss
Hello
Sarah Mitchell
@globalcopywrite
#cmworld
Mamao
y Toto
#cmworld
Show of hands
 Global Brand
 Working at company headquarters
 Working in a regional office
 Doing business globally from single location
#cmworld
Less than 6%
of the world’s
population speaks
English well enough
to conduct business.
Consider this
#cmworld
99% of consumers on earth do not
live in the Australia/Oceania region.
Image credit: freestock.ca
- World Internet Usage
and Population Statistics
(June 2012)
#cmworld
#cmworld
Asian Century
Over 1 billion internet users –
45% of the world’s total –
live in Asia.
#cmworld
And yet…
#cmworld
“Many of us treat the world-wide web
like the Ohio web or the American
English web. Marketers are
overwhelmed and unprepared.”
Scott Abel,
The Content Wrangler
#cmworld
Over 60%
of global marketers
attending CMWorld USA
admitted they have
no strategy in place for
global content marketing.
Cloudwords Survey
#cmworld
That’s important because . . .
#cmworld
“We’re inching closer to a linguistically
local internet, in which people no longer
have to leave their native languages to
get where they want to go.”
John Yunker,
Global by Design blog
#cmworld
How does Australian business reach
the other 99%?
#cmworld
By making
globalisation
part of your strategy
#cmworld
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#cmworld
Translation is not enough
#cmworld
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“I’ve come across too many texts
translated into a different language via
Google Translate. Agencies selling ‘native
speakers’ should sound warning bells.”
Nenad Senic,
Disput
#cmworld
#cmworld
#cmworld
WHY?
Global Content Considerations
Brand
Consistency
Cost
Efficiency
Communication
Effectiveness
#cmworld
“How to strike that balance
between global and local is
really an art and a science.”
Pam Didner,
Global Integrated
Marketing Manager, Intel
#cmworld
Brand
Consistency
#cmworld
Is your brand global?
#cmworld
Is your product local?
#cmworld
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#cmworld
Localising Content
It’s Complicated
#cmworld
You’re probably both
The
Grand
Picture
or
The
Big
Picture
#cmworld
#cmworld
#cmworld
Cost
Efficiency
#cmworld
1. Creating foreign language content factories
2. Trying to do it all from head office
(Expensive) Traps
#cmworld
Circle
the Wagons
#cmworld
Communication
Effectiveness
#cmworld
“I might commence to spend provided
that viable chopping it up that has a
fellow geek, every one of the even
though not selling anything.”
#cmworld
#cmworld
“October is the time of year when
most companies lock in plans
and budgets for next year.”
#GlobalFail
marketing company
#cmworld
Globalisation =
(Translation + Localisation) x
Number of localities
#cmworld
Tip
Know Your Audience
#cmworld
#cmworld
#cmworld
#cmworld
Colours Holidays Sports
Religion Fiscal Years
Superstitions
Local Considerations
#cmworld
Paper  Size of documents
 Hole Punches
#cmworld
 s vs. z
 er vs. re
 ‘our’ words
 medical terms
Spelling
#cmworld
Quid • Buck • Dosh
Slang
#cmworld
Same Word, Different Meanings
 Gong
 Football
 Rug
 Powerpoint
#cmworld
Colloquialisms
Robot vs. Traffic light
Speed bump vs.
Sleeping policeman
#cmworld
#cmworld
Units of Measure
Engineering • Cooking • Pharmaceuticals
#cmworld
Currency Expressions
Nickel • Dime • Quarter
#cmworld
Sports Terminology
 Knocked for six
 That’s not cricket
 Hit a home run
 Knock it out of the park
#cmworld
Accents
Not all English
speakers can
understand an
Aussie accent
#cmworld
Religion
#cmworld
CustomsCustoms
#cmworld
 Sister
 Rooms
 Theatre
 ED
Medical Terms
#cmworld
Superstition
13 4 8
#cmworld
 Corporate Marketing drives the
globalisation initiative
 Regional offices navigate the content
for local audiences
 Managed under a separate project plan
Path to Success
#cmworld
 Don’t try to globalise ALL your content.
Select key pieces.
 Focus on top 20% of your content
Intel Method
#cmworld
Collaborate, don’t legislate
#cmworld
#cmworld
Make sure everyone has skin in the game
 Budgets
 Accountability towards performance
#cmworld
“Think global,
publish local.”
Sarah Mitchell,
Global Copywriting
#cmworld
Your topic of presentation
Your favorite topic to discuss
Questions?
Sarah Mitchell
@globalcopywrite
#cmworld

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Globalising Content for an International Audience