Conversation
ď‚— Principles
ď‚— Disclosure
ď‚— Everyday Conversations: Part 3
Everyday Conversations
ď‚—   Small Talk
    â—¦ Topics
    â—¦ Guidelines
Everyday Conversations
ď‚—   Excuses & Apologies
Excuses
ď‚—   Purpose / Motive
Excuses


                      Types



                   It wasn’t so
 I didn’t do it                       Yes, but
                        bad
    (denial)                        (situation)
                  (justification)
Excuses
ď‚— What makes an excuse good or bad?
ď‚— Guidelines
Apologies
ď‚—   How is an apology different?
Apologies


               Differences



                 It WAS
 I DID do it                 No “buts”
                  wrong
Apologies
ď‚— When are apologies better than excuses?
ď‚— Guidelines
Everyday Conversations

  Complimenting

  • Unqualified or qualified
  • Backhanded compliments
  • Guidelines for giving
  • Accepting compliments
Everyday Conversations

  Advice

  • Reasons people seek
    advice
  • Meta-advice
  • Guidelines for giving

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