COMM 100 Chpt 5 IM and Texting

This document discusses instant messaging and texting in a business context. It outlines both the benefits of IM and texting, such as low cost and speed, as well as drawbacks like distraction and security issues. Guidelines are provided for appropriate use of IM and texting at work, which include following company policies, avoiding sensitive information and inappropriate content, separating personal from business contacts, and maintaining proper grammar and tone. Tips are also given for text etiquette regarding response time, tone, and professionalism.