Communicating strategic missions, vision, project progress and celebrate success
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The document emphasizes the critical importance of effective communication in organizations, highlighting methods such as written, oral, and visual communication to convey strategic missions and project updates clearly. It discusses the roles of senders and receivers in communication, advocating for transparency, feedback, and the need to avoid jargon to ensure understanding. Additionally, it suggests leveraging both formal and informal networks to enhance communication effectiveness and foster trust within the business.
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Communicating strategic missions, vision, project progress and celebrate success
- 1. Communicating strategic missions, vision, project progress and celebrate success Optimise- GB
- 2. Effective Communication Optimise- GB Companies will always be successful if there is a vision, direction, a plan of attack, have capable and knowledgeable people, engaging suppliers...right??? What if the people devising the vision and strategies never tells anyone? What if the communication is unclear, limited, confusing?
- 3. Knowledge Base Communication is a process whereby information is channelled by a sender to a receiver via some medium. The receiver then decodes (Noise) the message and gives the sender a feedback. Optimise- GB
- 4. Knowledge Base Have you ever heard people say: I did not know that!! No one told me!! What happens to those people? Do they feel outside the communication loop? Isolated? Optimise- GB
- 5. Types of communication Optimise- GB Woven: W ritten O ral V isual E lectronic N on-verbal
- 6. Communicate using: - Focus groups - Management meetings - Intranet - Use walls to communicate vision and results - Feedback boxes to generate new ideas - Newsletters - Build into employee appraisals Types of communication
- 7. Speak loud and clearly Do not use jargon or over elaborate words, plain English is best Be open and honest, untruths will be found out and trust will be lost Use Visual mediums to help improve understanding Allow people to ask questions to clear up any interpretation issues Oral communication In meetings, one to ones, group sessions, road shows Optimise- GB
- 8. Be sensitive to peoples feelings, especially if it has a negative impact Do not hide away from difficult situations, face them Look out for feedback through body language, eye contact etc Seek confirmation from people to ensure that they have understood the message Make sure people are receptive to your communication before wasting time Optimise- GB Oral communication In meetings, one to ones, group sessions, road shows
- 9. Communication: Talking and listening Optimise- GB There are two types of people in the scenario of communication: Senders (Talkers) and Receivers (Listeners) Why does communication sometimes lead to friction, unrest, disagreement, conflict?
- 10. Communication: Talking and listening Optimise- GB Most people wish to talk, to get their opinions heard, to get it off their chest... If two people are talking at the same time....who is listening? This is also known as the monologue of the deaf, because no one is really listening
- 11. Written, Visual & Electronic communication Optimise- GB Birds standing on a rugby post: WWWWWH Who is the communication aimed at? Get the right people involved. Why is the communication being sent? What is being communicated? When should the communication be sent? Where should the communication be sent and where from? How should the communication be sent?
- 12. Written, Visual & Electronic communication Optimise- GB SMART communication Be specific with your communication, is the subject, content and context clear? Can the subject and requirements be measured in terms of time, cost, quality, size etc Has the requirements, needs or context of the subject been agreed , if not or if it s contentious follow up with a phone call Are any needs or requirements based in the communication realistic ? Is the communication timely , are the needs or requirements requested within a time scale?
- 13. Written, Visual & Electronic communication Do - Be informative - Be factual - Clear and concise - Positive in communication Don't - Be contentious - Falsify information - Be negative - Never write an email in anger (sleep on it) - Put facts that are disputable without a follow up Optimise- GB
- 14. Optimise- GB Use walls to communicate Walls spaces are plentiful People always pass walls to get from one place to another People unconsciously look at communication if not consciously Written, Visual & Electronic communication
- 15. Optimise- GB Use the intranet to communicate visions and progress The intranet can be accessed from anywhere Many employees use the internet for information and to pass time Videos, reports, audio files may be used posted onto intranet pages Newsletter and updates can be posted onto intranets and emails Written, Visual & Electronic communication
- 16. Optimise- GB Use the internet social pages to communicate the visions of a company Use network huddle spaces for confidential information Written, Visual & Electronic communication
- 17. Use formal and informal networks Leader Super Users Business Leaders can formally communicate with project managers, department heads and other directors. However, formal networks are not as effective as informal networks. People deal with people. The more that you can sell an idea to people that are excellent networkers the far greater chances of your communication lands with the majority of employees in a positive light
- 18. Use formal and informal networks Leader Super Users Business Communicate Communicate Communicate Communicate Communicate Communicate
- 19. Leaders may bring about change but.... ...may not be able to communicate with everyone themselves ...build trust fast enough with the business to bring about change ...answer all the queries that people in the business may have ...deal with all the business risks and issues at the low level ...Identify the key resistors to change ...Understand every aspect of the business Use formal and informal networks
- 20. Super Users can help with... ...Translating strategic communication to departmental ...Interface / implement change within their own department ...Be an advocate for change ...Be the contact point for issues that would not normally surface ...Identify resistors to change and coach the transition informally Remember that informal networks work more effectively than formal ones Use formal and informal networks
- 21. For other solutions Contact Simon Misiewicz through Web: www.optimise-gb.com Email: [email_address] or Optimise- GB