Communication 02 R Training to Sales Teams.pptx
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Communication training to sales teams
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Communication 02 R Training to Sales Teams.pptx
- 1. Gaucr Consulting Effective Communication Communication – Verbal & Non Verbal
- 3. Gaucr Consulting Characteristics of Verbal Communication 1 Consider the objective 2 3 4 Be Sincere Use simple language, familiar words Be brief and precise 5 Assume nothing 6 Use polite tone and words 7 Say something interesting and pleasing
- 4. Gaucr Consulting Mertis & Demerits of Verbal(oral) • More personal and informal • Makes immediate impact • Provides opportunity for interaction and feedback • Help us correct ourselves (our messages according to the feedback and non-verbal cues from the listener) • It is fastest and less expensive • It can be quickly forgotten • A word once uttered cannot be taken back • There is no legal evidence of oral communication • Impact may be short lived • Very difficult to be conscious of our body language
- 5. Gaucr Consulting Mertis & Demerits of Non Verbal(Body Language) • Communicate with someone who is deaf or hard of hearing • Communicate where silence is required • Communicate privately without others hearing • Communicate from a visible distance • Keep conversations short and clear • Save time and bridge language gaps • Not suitable for long conversations • Can't convey detailed messages • May need repetition to understand • Less impactful and not universally applicable • Not everyone prefers non-verbal communication • May fail to leave a strong impression
- 6. Gaucr Consulting Nonverbal communication Nonverbal communication is the process of communication through sending and receiving wordless (mostly visual) cues between people Transmission of messages by a medium other than speech or writing
- 7. Gaucr Consulting Body Language “The conscious and unconscious movements and postures by which attitudes and feelings are communicated, is called body language”. ● Body language can also vary depending on the culture. There are a set of universally recognized gestures but many are influenced by our social settings ● Body language may provide clues as to the attitude or state of mind of a person. For example, it may indicate aggression, attentiveness, boredom, a relaxed state, pleasure, amusement, and intoxication
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- 13. Gaucr Consulting Importance of Non verbal ● Sometimes nonverbal messages contradict verbal; Often express feelings more accurately than the words spoken or written ● Studies suggest that from 60-90% of a message’s effect comes from nonverbal cues
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- 15. Gaucr Consulting Written Communication – Email etiquette
- 16. Gaucr Consulting Understanding Communication ● The act or process of communicating Interchange of thoughts, opinions, or information via speech, writing, or signs ● Transmission of something shared Document or message with information or views“ ● Communication takes place when one person transfers some understandable data to another person. ● "Core Principle: There is no formula for perfect emailing—honest, authentic messaging always works.
- 17. Gaucr Consulting Ethics in Communication Personal Ethics of a Communicator: • Be Honest • Be Clear • Be Accurate • Be Comprehensive • Be Accessible Awareness of: • Purpose • Audience • Tone “Every instance of workplace writing occurs for a specific reason and is intended for a particular individual or group... Although this may seem obvious, awareness of purpose, audience, and tone is the single most crucial factor in determining whether your communication will succeed.” - George Searle.
- 18. Gaucr Consulting Research Findings & Email Types Carnegie Mellon Study: ● 30-50 emails received daily 29% immediately deleted ● Emails checked 12 times/day ● 2+ hours spent on email daily ● Avg inbox: 187 emails (some over 500!) Types of Emails: ● Self-fulfilling: No reply expected (e.g., child is sick)Inquiry: ● Seeks response (e.g., permission updates) ● Open-ended: Leaves space for future communication ● Action-oriented: Requires action, not a reply
- 19. Gaucr Consulting Ensure Effective Communication Things to be considered: 1. Personal efficiency 2. Corporate professionalism 3. Protection of potential liability issues 4. Create e-mails that will – be read by the receiver. – be understood by the receiver. – engage the receiver to achieve the intended purpose. – not require too much time on the part of the receiver.
- 20. Gaucr Consulting Writing Effective Emails To Ensure Communication Works: • Be efficient • Be professional • Reduce liability • Engage receiver • Be clear and concise Ten Writing Tips: 1. Use a meaningful subject 2. Skip long intros—get to the point 3. Use saved templates for FAQs 4. Add a personal touch 5. NEVER USE ALL CAPS 6. Maintain message threads 7. Proofread before sending 8. Avoid slang, abbreviations, emoticons 9. Mind formatting—keep it clean 10. Use short, simple sentences READ THE EMAIL BEFORE YOU SEND IT • Before you hit the send button: • Read what you have just typed • Check for spelling & grammatical mistakes • Read it from receiver’s angle An e-mail can make or break a potential opportunity send and respond wisely!
- 23. Gaucr Consulting Tone AFR Approachable Friendly and Respectable
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- 27. Gaucr Consulting Mistakes and Management Common Mistakes: • Over-copying, vague subjects • One-liners, urgent button overuse • No signature or phone number • Including fax numbers or irrelevant info Inbox Management: • Use the 4 D's: Delete, Do, Delegate, Defer • Separate personal & professional emails • Organize with filters, folders, & categories • When overwhelmed: Pick up the phone!
- 28. Gaucr Consulting End of Day 1