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Communication
This document provides an overview of communication. It defines communication as the exchange of information, ideas, thoughts, and emotions through various mediums. Communication can be verbal, involving spoken or written language, or nonverbal, involving body language, gestures, eye contact, touch, use of space, and other cues. Effective communication is important for expressing oneself, educating others, and achieving goals. The document outlines different types of verbal communication, including oral/spoken communication and written communication, and describes important elements of each. It also discusses various aspects of nonverbal communication like facial expressions, gestures, personal appearance, use of space and time.
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Communication
- 1. Course Introduction to communication DevCom/310 CRDC RashidAli Khuhro COMMUNICATION
- 2. What is Communication? Theword communication has originated from a Latin word “Communis” which means something common. Communication is a process of exchanging information, ideas, thoughts, feeling and emotions through speech signals, writing or behavior. In communication process, a sender encodes a message and then using a medium and send it to appropriate feedback using a medium
- 3. Communication isthe art of transmitting information, ideas and attitudes from one person to another. Communication is the process of meaningful interaction among human beings. Personal process Occurs between people Involves change in behaviour Means to influence others Expression of thoughts and emotions through words & actions. Tools for controlling and motivating people. It is a social and emotional process. What is Communication?
- 4. Why to StudyCommunication? • Studying communication can improve the way you see yourself. • Studying communication can improve the way others see you. • Studying communication can increase what you know about human relationships. • Studying communication can teach you important life skills. • Studying communication can help you exercise your constitutionally guaranteed • freedom of speech. • Studying communication can help you succeed professionally. • Studying communication can help you navigate an increasingly diverse world.
- 5. Importance of communication •Express thoughts, ideas and feelings • Creating awareness • To fulfill a goal • Avoid isolation • Highlight issues • Progress, development • Educating the masses etc.
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- 7. Verbal communication • Itoccurs through the medium of spoken or written. • A combination of several words is used & each words conveys a specific meaning. • Some important elements of verbal communication are language, vocabulary, denotative & connotative meaning, pacing, intonation, clarity, consciousness, preciseness, comprehension, brevity, timing & relevance.
- 8. Subtypes of verbalcommunication Verbal Oral written
- 9. Spoken/Oral communication Inoral communication, Spoken words are used. It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet. Communication is influence by pitch, volume, speed and clarity of speaking. Advantages – It brings quick feedback. In a face-to-face conversation, by reading facial expression and body language one can guess whether he/she should trust what’s being said or not. Disadvantages – In face-to-face discussion, user is unable to deeply think about what he is delivering, so this can be counted as a
- 10. Written communication Inwritten communication, written signs or symbols are used to communicate. In written communication message can be transmitted via email, letter, report, memo etc. Written Communication is most common form of communication being used in business. Advantages – Messages can be edited and revised Written communication provide record and backup. A written message enables receiver to fully understand it and send appropriate feedback. Disadvantages – Written communication doesn’t bring instant feedback. It take more time in composing a written message as compared to word-of-mouth and number of people struggles for writing ability.
- 11. Nonverbal communication • Thiscommunication occurs without words; where the five senses & whole range of body movements, posture, gesture, facial expressions & silence are used for sending & receiving the message. • •Nonverbal communication is a more accurate way of communication because it convey the true & intended meaning of the message.
- 12. Nonverbal Communication Throughsigns & symbols. Non-verbal can go without verbal communication. Verbal can’t go without non- verbal communication.
- 13. Importance of Non-verbal communication 50% 40% 10% Theway message is conveyed 1st Qtr 2nd Qtr 3rd Qtr Body language Tone of voice words
- 14. Types of Non-verbal communication •KINESICS (BODY LANGUAGE) • HAPTICS (TOUCH LANGUAGE) • PROXEMICS ,(SPACE LANGUAGE) • ARTIFACTS ENVIRONMENTAL • CHRONEMICS (TIME LANGUAGE) • SILENCE • SIGN • PARALANGUAGEVOCALIC
- 15. Types of Non-verbal communication •KINESICS (BODY LANGUAGE) –FACIAL EXPRESSION –HEAD –EYE GAZE –GESTURES –POSTURES –SHAPE OF BODY –PERSONAL APPEARANCE ADORNMENT
- 16. FACIAL EXPRESSION Faceis the index of mind. Think how much information can be conveyed with a smile or a frown. By facial expressions we can show or we can understand happiness, sadness, anger and fear and much more
- 17. EYE GAZE Looking atanother person can indicate a range of emotions like anger, grudge and danger, a dangerous look can tell you someone is unhappy and not comfortable with
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- 20. PERSONAL APPEARANCE ADORNMENT Appearancecan indicate our profession It shows your nature, interest and your taste It can also point out our religious and cultural values
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- 22. Proxemics (Space language) •To communicate while keeping a distance is called proxemics • The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors
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- 24. ARTIFACTS ENVIRONMENTAL FACTORS APPROPRIATENESS CLIMATE MICROENVIRONMENTS SCENT (OLFACTICS) COLOR LIGHTING
- 25. CHRONEMICS (TIME LANGUAGE) Acall at 2 a.m. indicates some kind of emergency You reached in a party on time shows you are punctual
- 26. Silence Allowing silencein a conversation puts pressure on the other person. Silence can indicate hostility. Silence can indicate disagreement. Silence can indicate profoundness, such as horror. Silence can indicate respect. Silence can indicate contemplation. Silence can be intentional rudeness. Silence can be the creation of a listening space. Silence can be an indication of empathy.
- 27. Paralanguage/Vocalics • Attributes ofspeaking which include the pitch, the tone, the volume, tempo, rhythm, articulation, resonance, nasality and even the accent of the speaker collectively known as paralanguage, we can understand mood and the situation by paralanguage expressions