Communication channels
- 1. CHANNELS OF COMMUNICATION AND THEIR EFFECTIVENESS Presented By: Shivam Jhajj
- 2. What Are Communication Channels? The flow of information is called communication. Communication channels refer to the way it flows from one person to another.
- 3. Formal Communication Official communication which takes place through official channels in the organization. Formal communication can be classified as : 2) Horizontal communication 1) Vertical communication: Upwards or downwards. 3) Diagonal communication
- 5. Horizontal Communication: Between people on the same level of organization hierarchy. Production Manager Marketing Manager Diagonal Communication:
- 6. Systematic flow of information. Helps in fixation of authority . Sources of communication can be easily located. Facilitates managerial control. Helps in coordination of activities and efforts. ADVANTAGES/EFFECTIVENESS OF FORMAL COMMUNICATION :
- 7. DISADVANTAGES OF FORMAL COMMUNICATION : Time consuming . Lacks personal touch and involvement. Rigid and time bound. Expensive
- 8. INFORMAL COMMUNICATION Don’t follows formal lines of communication. It is also referred as the ‘grapevine’ Spreads throughout the organization with its branches going out in all directions.
- 9. Advantages/Effectiveness Of Informal Communication Enables employees to develop friendly relations amongst them. Enables people to express their views. Fast and effective communication. Satisfying the social needs of the workers. Flexible Disadvantages Of Informal Communication Incomplete and inaccurate information. Lack of authenticity and difficult to trace. Problem in fixing responsibility. Leakage of confidential information. Information may be distorted.
- 10. Methods Of Communication 1.Oral communication: Conveying messages through spoken words. It includes face to face communication between individuals, communication through telephone, public speech etc. 2. Written communication: Transmission of messages in written words. e.g. letters, reports, circulars, manuals etc.
- 11. 3.Gestural or Non-verbal Communication: Expression through body parts is known as gestural or non- verbal communication. It includes facial expression, movement of lips , movement of hands, even a mere silence etc.
- 12. Other Methods Of Communications
- 13. Thanks
Editor's Notes
- #3: The flow of information is called communication. Communication channels refer to the way it flows within an organisation.
- #4: This communication may take place between a superior and the subordinate
- #7: ensures orderly flow of information
- #8: ensures orderly flow of information
- #11: Manager giving instruction to subordinate Flexible –messages can be changed to suit the needs and response of the receiver.