Communication ppt

Communication ppt

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  COMMUNICATION PROCESS PRESENTED BY: - MANISHAPRAHARAJ SUM NURSING COLLEGE
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  INTRODUCTION: - • Theword communication is derived from the Latin word ‘communicare’ which means to participate, to inform or impart. Communication can be regarded as a two way process of exchanging or sharing ideas, feelings and information. This is a process of sharing and exchange of information, ideas, and views among people.
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  • MEANING Communication as Aprocess through which individuals mutually exchange their ideas, values, thoughts, feeling & actions with one or more people. The transfer of information from the sender to the receiver so that it is understood in the right context.
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  DEFINITION: - • Theact or process of using words, sounds, signs, or behaviors to express or exchange information. (Merriam Webster) • Acc. to John M. Brion Communication is defined as a simple and comprehensive way of transmission and receiving of information, feelings and attitudes. It is the interaction between two or more people.
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  COMMUNICATION PROCESS: - SENDER MESSAGE CHANNELRECEIVER FEEDBACK
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  TYPES OF COMMUNICATION:- Based on the means of delivering the message 1. Non-verbal 2. Verbal
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  Verbal communication: - •It refers to the form of communication in which massage is transmitted verbally. • Communication is done by word of mouth or a piece of writing. It is again of 2 types Oral communication Written communication
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  Oral communication: - •In oral communication, spoken words are used. • It includes face to face conversation, video, radio, television & voice over internet etc. • Communication is influenced by pitch of voice, volume, speed and clarity of speaking. Written communication: - • In this type of communication written signs or symbols are used to communicate. • In written communication message can be transmitted via email, letter, report, memo etc.
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  Non-verbal communication: • Itis the sending or receiving of wordless messages. Such as gesture, body language, posture, tone of voice or facial expression is called non-verbal communication. • Non-verbal communication have the following three elements- 1. Appearance (clothing, hairstyle, room size, lighting etc) 2. Body language(facial expression, gesture, posture) 3. Sound (voice, tone, speech rate)
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  Based on purposeof communication • Formal communication Formal communication follows line of authority & is generally used in organization to achieve organizational objectives.
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  • Informal communication: Itdoes not follow line of authority. •Therapeutic communication: • It takes place between a health care personnel & a patient.
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  Based on levelsof communication: Intrapersonal communication: - • Communication that occurs in your own mind. It is the basis of your feelings, biases, prejudices and beliefs. Interpersonal communication: - • Communication between two people but can involve more.
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  Small group communication:- Communication within formal groups or teams. It is a group interaction that results in decision making, problem solving and discussion within an organization. One-to-group communication: - Communication involves a speaker who seeks to inform, persuade or motivate an audience.
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  Mass communication: - Itis the electronic or print transmission to the general public. Outlets called mass media which includes radio, TV, and printed materials designed to reach large public.
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  Based on patternof communication: - • One-way communication It takes place when message are delivered to the audience from the communicator only without constant feedback. • Two-way communication It takes place when both the communicator & audience take part in the process.
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  • One-to-one communication Communication between one sender& one recipient at one time is termed as one-to-one communication. • One-to-many communication Where one person communicates with may people at the same time, it is termed as one-to- many communication. •Many-to-one communication Many-to-one communication takes place when several people communicate with one person at the same time.
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  7 ‘C’s ofcommunication
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  Barriers of communication:- • Physical barrier: • Perceptual barrier • Interpersonal barriers:
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  Emotional barrier: - Cultural barrier: - Language barrier: - Gender barrier: -
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  How to overcomethe barriers: - • Taking the receiver more seriously • Clear and transparent message • Delivering messages skillfully • Using proper channel to communicate • Ensuring appropriate feedback • Be aware of your own state of mind/ emotions/ attitude.