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- 1. DATASHEET Selecting the Right Salesforce Edition Find the Perfect CRM Solution for Your Unique Business Needs Whether you want a solution for your first foray into CRM or a comprehensive system that adapts to fit your unique business, salesforce.com has the perfect solution for you. All our solutions benefit Salesforce from 23 generations of innovative development and a user experience that is second to none. Unlimited Edition The right edition for your business depends on the size of your team, which CRM components gives companies the you need, and the level of customization and integration you require. Best of all, you can choose flexibility to turn the edition that best fits your business needs today with the confidence that comes from a seamless upgrade path, allowing your Salesforce solution to easily grow with your business. salesforce.com’s AppExchange vision Unlimited Edition into reality. Now it’s Manage and share information across the enterprise Salesforce Unlimited Edition is salesforce.com’s flagship solution for maximizing CRM success—and easier than ever to run extending it across the enterprise. Now you can go beyond CRM to deliver all your processes and your entire business systems on demand, eliminating the cost and burden of custom-built applications. Our most successful customers run their businesses on Unlimited Edition, including Ryder System, Staples, SunTrust on demand. Banks, Time Warner Cable Business Class, and The Phoenix Companies. — enis Pombriant D Beagle Research Group LLC Unlimited Edition offers unparalleled flexibility to meet the most sophisticated requirements. In addition to exclusive features available only in Unlimited Edition, this package bundles several add-ons at significant cost savings over adding them separately. Unlimited Edition includes all Enterprise Edition features, plus new levels of customization and extension possibilities, no limits on application installations from the AppExchange, the one-of-a-kind Force.com Sandbox environment, mobile accessibility with Salesforce Mobile, Premier Support with Administration, and more storage. Enterprise Edition Advanced CRM for even the most complex enterprises Salesforce Enterprise Edition provides the extensibility that the world’s largest organizations need, deploying rapidly across multiple departments and divisions, seamlessly integrating with other corporate systems, and encompassing the most complex customer operations. Successful organizations around the world and across industries—including Air Products, Avis Budget Group, Dow Jones Newswires, E-LOAN, Expedia Corporate Travel, Polycom, and Travelex—use Enterprise Edition. Enterprise Edition customers enjoy advanced CRM features, including: extensive customization and integration capabilities; a platform for IT teams to extend CRM and create new applications; support for multiple divisions and processes; workflow automation; sophisticated security and sharing functionality; the Salesforce PRM option, for complete SFA/PRM integration and visibility across your company’s entire direct and indirect sales pipeline; and much more. Professional Edition Application Exchange Full-powered CRM, without complexity User Interface as a Service Salesforce Professional Edition offers companies of all sizes a comprehensive CRM suite for Development as a Service managing every aspect of the customer lifecycle. With unlimited scalability plus essential Logic as a Service customization, security, and sharing controls, Professional Edition provides power without complexity. Whether you’re a small business with big ambitions or a larger organization with Integration as a Service dispersed employees and offices, Professional Edition is an attractive CRM choice and an unbeatable value. Database as a Service Group Edition Global, Trusted, Secure Infrastructure The small business growth machine With Salesforce Group Edition featuring Google AdWords, it’s never been easier to expand your business. Generate new leads; manage leads, contacts, and customers; view or update sales data; instantly collaborate with co-workers; and get a bird’s-eye view into your sales and marketing efforts.
- 2. Salesforce Edition Feature Comparison Group Edition Professional Edition Enterprise Edition Unlimited Edition User Limit 5 Users None None None Standard Training and Support Included Included Included Premier Included1 Storage per User 1GB Total 1GB or 20MB/User 1GB or 20MB/User 1GB or 120MB/User Sales Force Automation Account, Contact, Opportunity, and ü ü ü ü Activity Management Document Management ü ü ü ü Notes and Attachments ü ü ü ü Data Validation ü ü ü ü Salesforce Console ü ü ü Customizable Forecasting ü ü ü Contract and Renewal Management ü ü ü Integration with Third-Party Methodologies ü 2 ü ü Product Catalog $ ü ü Revenue Schedule Management $ ü ü Account and Opportunity Team Selling ü ü Client Lifecycle Management 3 ü ü Advanced Call Scripting4 ü ü Territory Management ü 5 ü Mass Quota Updates ü ü Workflow and Approvals ü ü Analytic Snapshots ü ü ü Partner Relationship Management Full Set of PRM Features $ $ Marketing Automation Google AdWords ü ü ü ü Web Site Lead Capture and Tracking ü ü ü ü Lead Management, Routing, and Assignment ü ü ü ü Document Management ü ü ü ü Email Templates and Tracking ü ü ü ü Mass Email and Tracking ü ü ü Campaign Management $ ü ü List Management $ ü ü Advanced Call Scripting 4 ü ü Workflow and Approvals ü ü Customer Service and Support Case Management ü ü ü ü Data Validation ü ü ü ü Document Management ü ü ü ü Case Queues and Auto-Assignment ü ü ü Advanced Case Escalation and Notification ü ü ü History Tracking ü ü ü Knowledge Base and Suggested Solutions ü ü ü Multilingual Solutions ü ü ü Agent Console ü ü ü Service Dashboards ü ü ü
- 3. Group Edition Professional Edition Enterprise Edition Unlimited Edition Call Center ü ü ü Web and Email Case Capture ü ü ü Asset Management $ ü ü Service Entitlements 6 ü ü Customer Portal $ $ Content Management Salesforce Content $ $ $ Innovation Management Salesforce Ideas ü7 ü7 ü7 Real-Time and Historical Analytics Standard and Custom Reports ü ü ü ü Custom Report Formulas ü ü ü ü Custom Conditional Highlighting ü ü ü ü Customizable Dashboards ü ü ü Analytic Mash-Ups ü ü ü Read-Only Report Access ü ü Desktop and Mobile CRM Integration with Outlook and Office ü ü ü ü Integration with Lotus Notes ü ü ü ü Offline Access $ ü ü Desktop Solution Administration ü ü Mobile Access $ $ ü Data Model Customization Custom Fields per Object 1008 100 500 500 Total Custom Objects 50 50 200 2,000 Custom Object History Tracking ü ü ü ü Custom Formulas ü ü ü ü Image Fields ü ü ü ü Data Validation ü ü ü ü Custom Object Sharing Controls ü ü User Interface Customization Total Custom Tabs 5 10 25 Unlimited Visualforce ü ü ü ü Drag-and-Drop Custom Layouts ü ü ü ü Embedded Mash-Ups ü ü ü ü Custom Buttons ü ü ü ü Global Translation Workbench ü ü ü Rename Tabs and Labels ü ü ü Multiple Custom Page Layouts ü ü Record-Dependent Page Layouts ü ü AJAX Toolkit ü ü Standard Button Overrides ü ü Enterprise Administration Account-Based Sharing Controls ü ü ü Record-Level Security ü ü ü Field-Level Security ü ü
- 4. Group Edition Professional Edition Enterprise Edition Unlimited Edition Multidepartmental Administration ü ü Profile-Based Departmental Security ü ü Delegated Administration ü ü Opportunity, Lead, and Case-Sharing Controls ü ü Business Process Controls Lead and Case Routing ü ü ü Multistep Approval Processes ü ü Workflow Automation Rules and Tasks ü ü Multiple Business Processes ü ü Apex On-Demand Programming Language ü ü Application Environment AppExchange Application Installation ü ü ü ü Maximum Custom and AppExchange Apps 1 5 10 Unlimited Force.com Platform Edition $ $ On-Demand Database Force.com Service Delivery ü ü ü ü Import/Export Utilities ü ü ü ü Import De-Duplication ü ü ü ü Weekly Export Service $ ü ü Real-Time Database Mirroring ü ü Data Loader ü ü Development and Test Environment ü 9 ü9 Integration Platform Integration with Outlook and Office ü ü ü ü Integration with Lotus Notes ü ü ü ü Force.com Web Services API ü ü Metadata API ü ü Single Sign-On—LDAP Integration ü ü Force.com Connect for SAP R/3 10 $ $ Force.com Connect for Oracle 11i 10 $ $ ü = Included in base user license $ = Additional fee applies Group Edition supports less functionality than the 30-day trial. Customers purchasing Group Edition from the trial will have all non-Group Edition functionality and data permanently deleted. Customers may export their trial data at no charge at any time during the trial. 1 Premier Support and Administration is included with Unlimited Edition. Salesforce Partner Portal users, or Salesforce Customer Portal users. 2 Professional Edition supports integration with certified AppExchange partners. 8 Group Edition does not support custom activity fields. 3 Client lifecycle management is currently available on a limited basis. 9 Enterprise Edition includes one limited environment. Unlimited Edition includes 4 Advanced call scripting is currently available in English only. one full environment plus additional limited environments. Additional full and 5 Force.com Sandbox (available in Enterprise Edition for a fee) is required for limited environments are available for both editions for an extra fee. territory management. 10 License fees apply to Enterprise Edition and Unlimited Edition. 6 Service entitlements is currently available in English only. Force.com Connect must be installed on the premises, local to the SAP R/3 7 Additional license fees apply for users who are not Salesforce application users, or Oracle 11i system. The Americas Latin America Japan Asia/Pacific Europe, Middle East Africa The Landmark at One Market Alfonso Napoles Gandera 50 Roppongi Hills Mori Tower 9 Temasek Boulevard Rue Saint-Louis 2 Suite 300 4th Floor 39th Floor #40-01, Suntec Tower 2 1110 Morges San Francisco, CA 94105 Col. Peña Blanca Santa Fe 6-10-1 Roppongi, Minato-ku Singapore 038989 Switzerland United States of America Mexico City Tokyo 106-6139 +65-6302-5700 +412-1-6953-700 1-800-NO-SOFTWARE Mexico 01012 Japan www.salesforce.com/au www.salesforce.com/eu www.salesforce.com +52-55-9171-1857 +03-5785-8201 www.salesforce.com www.salesforce.com/jp Copyright ©2008, salesforce.com, inc. All rights reserved. Salesforce.com and the “no software” logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners. DS_RightSFDC_061308