Connected field service WhatsApp integration with Microsoft 365 Platform
- 1. Having fun with Microsoft tech. from Teams to Power Platform to WhatsApp BY Sanjiv Venkatram https://www.linkedin.com/in/sanjiv- venkatram/ @VenkatramSanjiv Microsoft enthusiast & community member BY Mohamed Ashiq Faleel Solutions Architect @ TCS https://www.linkedin.com/in/ashiqf/ @ashiqfaleel User Delight with Microsoft Cloud [email protected] https://ashiqf.com Prudentia Consulting Pte. Ltd
- 2. How – Design of the solution Power Automate SharePoint Power Apps Microsoft Teams WhatsApp for Business User Send Message Receive Message
- 3. WhatsApp for Business API & Twilio - Introduction Pre-requisite • Business verification Using the API There are two ways to use the API: •In this case, one of our third-party business solution providers (BSPs) hosts the WhatsApp Business API client. Then, businesses can use the API through their chosen BSP. Using a BSP •In this case, a business directly installs the API client on their servers. •Currently, this implementation is not available for new customers. Direct Integration Twilio - BSP • Twilio provides functionality to receive & send WhatsApp messages connected to your WhatsApp for Business account • With Twilio Sandbox for WhatsApp, you can prototype with WhatsApp immediately, without waiting for your Twilio number to be approved for WhatsApp
- 4. References LinkedIn Group URL: https://www.linkedin.com/groups/9083287/ WhatsApp API Overview: https://developers.facebook.com/docs/whatsapp/overview Business Solution Provider: https://www.facebook.com/business/partner- directory/search?solution_type=messaging&ref=pd_home_hero_cta&platforms=whatsapp Twilio WhatsApp Pricing: https://www.twilio.com/whatsapp/pricing/ Twilio WhatsApp API details: https://www.twilio.com/docs/whatsapp/api Twilio Sandbox: https://www.twilio.com/docs/whatsapp/sandbox Adaptive Card Designer: https://adaptivecards.io/designer/ Teams App Deep Link: https://docs.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-links Use Context from Teams on PowerApps: https://docs.microsoft.com/en-us/powerapps/teams/embed-teams-app#use- context-from-teams