Corio presentation

The document discusses changes in the meeting and event industry. It notes that staffing is scarce and customers expect more personal attention and quick turnaround on bookings and confirmations. Uniform conditions and old communication methods no longer work as customers have become passive and spoiled while prices face downward pressure. Meetings are moving from traditional gatherings to online formats like video conferencing. Competition is increasing from non-traditional event spaces that are accessible 24/7 without fixed conditions through self-service booking and social media communications.