"Cost Savings Enabled for European Financial Services company "
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HCL Technologies consolidated siloed applications for a financial services firm to transform their IT landscape and develop a single customer view of 9.16 million customers. This integration enabled approximately 28% cost savings and improved mobility capabilities, fostering better customer relationships. Key strategies included a multi-vendor communication framework and a collaborative model for application development and management.
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"Cost Savings Enabled for European Financial Services company "
- 1. Copyright © 2014 HCL Technologies Limited | www.hcltech.com Cost Savings Enabled How HCL Consolidated Siloed Applications to Enhance Cost Savings of a Leading Financial Services Firm
- 2. Challenges and Expectations • Transform IT Landscape • Build Single Customer View • Provide Application Support and Migration Across Different Geographies • Create Winning Offshore Model for Long Term IT Support
- 3. How HCL Approached the Problem • Designed a Multi-Vendor Communication Framework, Known as ‘Customer Master Framework’ • Collaborated with the Customer to Develop a Defined Set of Interface Processes with Clear Roles and Responsibilities • Developed a Single Customer View of 9.16 Million Customers • Designed a Collaborative Model for Application Development (AD), Application Service and Management (ASM) and COTS Product Selection and Implementation • Developed a Mobile Application, Compatible with Multiple Carriers and Operating Systems
- 4. Copyright © 2014 HCL Technologies Limited | www.hcltech.com Cost Savings • Integration of Multiple Silos into One Platform, Providing About 28% Overall Cost Savings • Enhanced Mobility Capabilities Helped to Generate Good Traction Across Europe • The Single Customer View Of 9.16 Million Customers Helped to Build Better Customer Relationships and Experiences
- 5. Copyright © 2014 HCL Technologies Limited | www.hcltech.com What are the apparent benefits of single customer view? How smart analytic solutions help in launching new products faster? Why unified communications are necessary in today’s competitive market? What is Collaborative Model for Application Development? Questions Click here to download the Document