Downloaded 29 times
Uploaded byJatindra Malik
Creative problemsolving
This document outlines a creative problem solving workshop. It discusses defining creative problem solving, common mental blocks to creativity, ways to be more creative, and the creative problem solving process. The process involves stating the problem, gathering facts, restating the problem, identifying alternative solutions, evaluating alternatives, implementing a decision, and evaluating results. Specific creative problem solving tools covered include brainstorming, mind mapping, and multivoting. The overall purpose is to develop awareness and skills for creatively solving problems.
Creative problemsolving
- 1. 1 CREATIVE PROBLEMSOLVING
- 2. 2 CREATIVE PROBLEMSOLVING Introductions Purpose Learning Objectives
- 3. 3 CREATIVE PROBLEMSOLVING PURPOSE: To develop the awareness and the skills necessary to solve problems creatively.
- 4. 4 LEARNING OBJECTIVES 1. Define creative problem solving. 2. Be familiar with common mental blocks to creative thinking process. 3. Explore ways to be more creative. 4. Know the steps to the creative problem solving process. 5. Be familiar with: Brainstorming, Mind mapping and Multivoting 6. Apply tools to solve a problem.
- 5. 5 Workshop Outline A. What is creative problem solving? B. Why don’t we think creatively more often? C. How can we be more creative? D. What is the creative problem solving process? E. What are some other specific creative problem solving tools and techniques? F. Application of learning.
- 6. 6 CREATIVE PROBLEMSOLVING What is creative problem solving?
- 7. 7 Some AdditionalThoughts The creative person uses information to form new ideas. The real key to creative problem solving is what you do with the knowledge. Creative problem solving requires an attitude that allows you to search for new ideas and use your knowledge and experience. Change perspective and use knowledge to make the ordinary extraordinary and the usual commonplace.
- 8. 8 DEFINITION Creativeproblem solving is -
- 9. 9 DEFINITION “Creativeproblem solving is - looking at the same thing as everyone else and thinking something different.” Adapted from a famous quote from a former Nobel prize winner, Albert Szent-Gyorgi.
- 10.
- 11.
- 12. 12 LET’S TALKABOUT: Why don’t we think creatively more often? What are the barriers that get in our way?
- 13. 13 BARRIERS THATGET IN OUR WAY Time Why change? Usually don’t need to be creative Habit Routine Haven’t been taught to be creative What are some other barriers that get in our way?
- 14. 14 MENTAL BLOCKS Mental blocks are reasons (attitudes) why we don’t “think something different.”
- 15. 15 MENTAL BLOCKS 1. The _______ answer. 2. That’s not _________. 3. __________ the rules. 4. Be ______________. 5. ________ is frivolous. 6. That’s not my _____. 7. ________ ambiguity. 8. Don’t be _________. 9. __________is wrong. 10. I’m not __________.
- 16. 16 MENTAL BLOCK# 1 1. The right answer. Only one?
- 17. 17 MENTAL BLOCK# 2 1. The right answer. 2. That’s not logical.
- 18. 18 MENTAL BLOCK# 3 1. The right answer. 2. That’s not logical. 3. Follow the rules. Why rules should be challenged: 1. We make rules based on reasons that make a lot of sense. 2. We follow these rules. 3. Time passes, and things change. 4. The original reasons for the generation of these rules may no longer exist, but because the rules are still in place, we continue to follow them.
- 19. 19 MENTAL BLOCK# 4 1. The right answer. 2. That’s not logical. 3. Follow the rules. 4. Be practical.
- 20. 20 MENTAL BLOCK# 5 1. The right answer. 2. That’s not logical. 3. Follow the rules. 4. Be practical. 5. Play is frivolous. “When do you get your best ideas?”
- 21. 21 MENTAL BLOCK# 6 6. That’s not my area.
- 22. 22 MENTAL BLOCK# 7 6. That’s not my area. 7. Avoid ambiguity. AMBIGUITY
- 23. 23 MENTAL BLOCK# 8 6. That’s not my area. 7. Avoid ambiguity. 8. Don’t be foolish.
- 24. 24 MENTAL BLOCK# 9 6. That’s not my area. 7. Avoid ambiguity. 8. Don’t be foolish. 9. To err is wrong.
- 25. 25 MENTAL BLOCK# 10 6. That’s not my area. 7. Avoid ambiguity. 8. Don’t be foolish. 9. To err is wrong. 10.I’m not creative.
- 26. 26 BEING MORECREATIVE How can we be more creative? Jot down at least 3 ideas that come to your mind.
- 27. 27 Golden Rulesof Creative Thinking 1. Start small trying to discover new ways to be creative, ___________. 2. __________ to abandon the old, obsolete ways of doing things and explore new ways. 3. It is not possible to change the way we think about everything. ________ in which to try creative thinking techniques. 4. Understand that creative thinking requires __________, but it is worth it! 5. Remember that creative thinking is both _______ and__________!!!
- 28. 28 Golden Rulesof Creative Thinking (Continued) 6. _________ on what you can reasonably do. Trying to do too many things at once compromises the effort and may take away from the results. 7. _________creative thinking for today as well as tomorrow. 8. Include other people in the creative thinking process with you. __________fosters creative thinking. 9. Include _______ and ______ in your creative thinking process as well as ___________. 10.Keep ________________.
- 29. 29 CREATIVE PROBLEM SOLVING PROCESS STEP 1. State what appears to be the problem. The real problem may not surface until facts have been gathered and analyzed. Therefore, start with what you assume to be the problem, that can later be confirmed or corrected.
- 30. 30 CREATIVE PROBLEM SOLVING PROCESS STEP 2. Gather facts, feelings and opinions. What happened? Where, when and how did it occur? What is it’s size, scope, and severity? Who and what is affected? Likely to happen again? Need to be corrected? May need to assign priorities to critical elements.
- 31. 31 CREATIVE PROBLEM SOLVING PROCESS STEP 3. Restate the problem. The real facts help make this possible, and provide supporting data. The actual problem may, or may not be the same as stated in Step 1.
- 32. 32 CREATIVE PROBLEMSOLVING PROCESS STEP 4. Identify alternative solutions. Generate ideas. Do not eliminate any possible solutions until several have been discussed.
- 33. 33 CREATIVE PROBLEMSOLVING PROCESS STEP 5. Evaluate alternatives. Which will provide the optimum solution? What are the risks? Are costs in keeping with the benefits? Will the solution create new problems?
- 34. 34 CREATIVE PROBLEMSOLVING PROCESS STEP 6. Implement the decision! Who must be involved? To what extent? How, when and where? Who will the decision impact? What might go wrong? How will the results be reported and verified?
- 35. 35 CREATIVE PROBLEMSOLVING PROCESS STEP 7. Evaluate the results. Test the solution against the desired results. Make revisions if necessary.
- 36. 36 10 QuestionsTo Encourage Ideas 1. What if…? 2. How can we improve…? 3. How will the Optimist Member and/or the community benefit? 4. Are we forgetting anything? 5. What’s the next step?
- 37. 37 10 QuestionsTo Encourage Ideas 6. What can we do better…? 7. What do you think about…? 8. What should we add? 9. What should we eliminate? 10.What other ideas do you have...?
- 38. 38 TOOLS TECHNIQUES BRAINSTORMING Purpose: To generate a large number of ideas in a short period of time.
- 39. 39 BRAINSTORMING Rulesfor Brainstorming: The more ideas the better! No discussion No idea is a bad idea Build on one another’s ideas Display all ideas
- 40. 40 BRAINSTORMING EXERCISE How Do We Motivate Our Local Optimist Club Members? Ideas: Freely record your ideas as they come to your mind.
- 41. 41 BRAINSTORMING GUIDELINES 1. Practice question: How Do We Motivate Our Local Optimist Club Members? 2. Clarify understanding. Once all the ideas have been generated (it may take approximately 5 to 6 minutes), review ideas offered. Remember Creative Thinking What did you mean by that?!!! Re-state the question to keep the process going
- 42. 42 BRAINSTORMING GUIDELINES 3. Combine items that are similar and/or eliminate duplicates. 4. Completion. Let’s combine ideas!!! Are we done yet?
- 43. 43 TOOLS TECHNIQUES - MULTIVOTING Purpose: To help a group of people make a decision with which they are comfortable. Definition: A way to vote to select the most important or popular items (alternatives) from a list.
- 44. 44 MULTIVOTING Steps 1. Generate a list of items and number each item. 2. If two or more items seem similar, they may be combined. 3. If necessary, renumber the items. Multivoting List 1. 2. 3. 4. 5. 6. Revised List 1. 2. 3.
- 45. 45 MULTIVOTING Steps(Continued) 4. Write down the numbers of the items you feel are the major cause of the problem. 5. Share your votes by a show of hands. 6. Eliminate those items with the fewest votes. 7. Repeat steps 3 (renumber) through 6 on the list of remaining items. Continue this process until only a few items remain. If a clear favorite does not emerge, the group may discuss the items listed and make a choice.
- 46. 46 MIND MAPPING Definition : A visual picture of a group of ideas, concepts or issues. Purpose : Unblock our thinking. See an entire idea or several ideas on one sheet of paper. See how ideas relate to one another. Look at things in a new and different way. Look at an idea in depth.
- 47. 47 Mind MappingExercise Over-sized blank sheet of paper. Select word, phrase or problem statement to serve as a focus for discussion. Print it in the middle of the paper. Enclose it in a box or oval. Let a word pop out of your mind. Print it anywhere on the paper. Underline it and connect the line with the problem statement (or key phrase or word) you are working. Record the next idea and connect it to original focus point or the prior thought. Continue printing and connecting words. 1. Initial Tumble of Ideas. Think freely!! Motivating Members Methods How
- 48. 48 Mind MappingExercise EXAMPLE People Resources Motivating Members Helping Others Purpose Results Learning Fun Methods How
- 49. 49 Mind MappingExercise -- Helpful Hints Keep your printing large and easy to read. Feel free to use symbols and or pictures. Have some fun using different colors. A
- 50. 50 COMPLETED MAP Draw over clusters of similar thoughts that are associated with the main focus point. Have fun using a different color highlighter with each cluster of words. How do the variety of ideas relate to one another? Do you notice any common causes of the problem? What are the most important causes? You are now ready to brainstorm solutions! Have Fun Drawing Your Own Mind Map!
- 51. 51 APPLICATION OFLEARNING What Are The Three Greatest Problems / Opportunities Your Club is Currently Facing? i.e. “How do you motivate your club members?” 1. 2. 3.
Editor's Notes
- #2 Before you begin this workshop, ensure you have the following materials available: Overhead projector, flip chart paper, colored markers for groups, masking tape (optional if you want to put finished charts on wall), booklets or handouts for each participant.. Review the Instructor’s and Participants’ Workbooks. Useful background information is covered on page 2 of Instructor’s Workbook.
- #3 Introduction (The instructor introduces him/herself and welcomes the workshop participants.) Cover the high points of the outline. Stress the practical aspects of what they will be learning.
- #4 The instructor then tells the purpose of the workshop.
- #5 Review the learning objectives. It is important that the participants know what to expect from the training.
- #6 The instructor reviews the remainder of the training outline. Again, stress the practical aspects of what they will be learning. Invite participants to take notes in their workbook.
- #7 The instructor asks the participants this question to engage them in the discussion. She/he may record the participant’s comments on flipchart or make mental note of them. After the discussion, go to the next slide.
- #8 Refer participants to page 2 of their workbook (page 4 of the Instructor’s Workbook) for additional thoughts, which are covered in the workbooks . The creative person wants to know about all kinds of things. Because he/she never knows when these ideas might come together to form new ideas. Knowledge is the stuff from which new ideas are made. Yet, knowledge alone won’t make a creative person or solve a problem. The real key to creative problem solving is what you do with the knowledge. Creative problem solving requires an attitude that allows you to search for new ideas and use your knowledge and experience. By changing one’s perspective and playing with our knowledge, one can make the ordinary extraordinary and the usual commonplace. Also, One may use seemingly crazy, foolish and impractical ideas as bridges to practical ideas. One might “break the rules”, so to speak, and search for ideas in unusual places.
- #10 Conclude the discussion with this definition. While there may be other valid definitions, this provides a good transition to the remainder of the workshop.
- #11 The instructor tells the participants that they are now going to have an opportunity to apply some creative thinking to solve a problem. She/he directs the participants to turn to page 3 of their workbook with nine dots on the page. The instructor then reads the following instructions, word for word, to the participants. Connect all nine dots with four (4) straight continuous lines without your pen (or pencil) leaving the paper. The instructor gives the participants five (5) minutes to complete the exercise. He/she may draw the nine dots in the same pattern up on a flipchart. Then, the instructor asks is anyone thinks they have gotten the answer and would they like to draw it on the flipchart. The next slide has the solution.
- #12 The instructor asks who got the answer. Then, asks participants what happened? Lead a discussion about the barriers to creative problem solving. Narrow thinking keeps people within the imaginary boundaries of the “box” and stuck dealing with the same old problems. Creative thinking goes outside the imaginary “box” and discovers innovative ways of solving problems. Are you faced with s lingering problem that you could solve by thinking and going outside your “box”?
- #13 Ask the participants two questions to engage them in the discussion. The instructor or one of the participants may record the participants’ comments on a flipchart. As a follow-up question to further stir their thinking, the instructor may ask the participants to think of things they do automatically, without really thinking. The instructor may want to flip through the next series of slides one at a time or go to chart 24.
- #14 After the initial discussion, refer participants to page 4 of their workbook and cover the main points (pages 7-8 of Instructor’s workbook). Once you cover the main points, ask about other barriers to keep participants actively involved.
- #15 Most of us have certain attitudes that keep us thinking the same way (blocks our thinking). There are 10 main mental blocks.
- #16 Refer participants to page 5 of their workbook (pages 8-13 of Instructor’s Workbook) and ask them to take notes as each point is covered.
- #17 Throughout our school years, we have all been taught to look for the “right answer”. What happens is that if we think there is only one “right” answer, then we will stop looking as soon as we find it. Our creative thinking process stops with that one “right answer.” When we allow ourselves to use our imagination, we are able to discover many answers. For example: Tests in schools that are multiple choice and true/false questions look for only one right answer.
- #18 We have been taught throughout life to look at things as right or wrong, as works or does not work or as black or white. That type of logic implies that there is a definite right and wrong answer. We often do not look at the gray because it is not logical. That is really a shame because looking at the gray can be playful, funny, and creative. When we think only of what is right or wrong or black or white, our focus may be so narrow that we miss out on some good ideas. For Example: What do a cat and a refrigerator have in common?. Logical thinking would say NOTHING. However, creative thinking may see a number of things a cat and a refrigerator have in common: they both have a place to put fish, they both have tails, they both come in a variety of colors, they both purr, they both have a lifetime of about fifteen years, etc.
- #19 We are under a lot of pressure to “follow the rules.” We are taught this from the time we are children. Often, challenging the rules is good creative thinking strategy. Also, if we never challenge the rules, we may get locked into one approach or method without seeing other approaches that may also work. For Example: Every night at the dinner table, Jane sits next to her mother. From the time Jane was a baby and began to eat food she was seated next to her mother so that it was convenient for her mother to feed her. Well, Jane is a young adult who no longer needs her mother’s assistance; however, her assigned seat remains next to her mother.
- #20 We so often focus on what is practical, on what we already know works. When people look at new ideas, they tend to be critical and focus on what is out of the ordinary. Often the comments made are negative, for instance, “that won’t work.” We have been trained to respond to the unusual by saying “that’s not practical”, instead of “hey, that sounds like a neat idea.” For Example: Just imagine the creative ideas we would have if we were to look at the way things were and asked “what if”, “what if we did it differently.” “What if we only went to work three days a week and did the rest of the work at home?” “What if we ate dinner for breakfast and breakfast for dinner?”
- #21 Ask the question - “When do you get your best ideas?” Some people will respond by saying: “When I have a problem.” “When something breaks down, and I have to fix it.” “When I have a deadline.” These are common responses and are quite acceptable to most people. These types of responses indicate that we are creative when it is necessary for us to be creative.
- #22 The type of work people do is becoming more and more specialized. Our focus is becoming more narrow. For instance, the days of an auto mechanic working on all kinds of cars are gone. Auto mechanics typically specialize on one type of car, for instance Japanese cars or BMW’s or Fords. Well, with specialization, people begin to think they do not have anything to offer outside their area of specialization. It is important to realize that very few problems are related to just one area. Most problems are related to many different areas. Just because it is not our area, does not mean that we don’t have something to offer. For Example: Think of yourself as an explorer. Wherever you go, there are new ideas waiting for you to discover.
- #23 Generally, people do not like ambiguous statements or situations because they can be confusing and may cause problems communicating. For Example: When asked directions to the nearest gas station an ambiguous response would be - “Go down the road, over the hill, across the bridge and take a left at the big old maple tree.” As a result, we have learned to “avoid ambiguity.” There are times when it is important to “avoid ambiguity”, such as when giving directions, drawing up a contract, and making a major purchase. In these situations, it is important to be clear, precise, and specific. Although, at times, it is important to be unambiguous, yet, there are other times when it may limit our thinking. There are times when ambiguity can stir our imagination. Ambiguity helps us ask questions like: “What’s going on here?” “What does this mean?” “How else could someone view this?”
- #24 We have learned that the best way to get along is to go along with the crowd. We tend to conform so that we do not look foolish. If you don’t conform, you might look like you don’t know what you are doing. The problem is that when we try to conform with our thinking, we end up thinking like everyone else. Our creativity and imagination gets stifled. We begin to look at an idea in the same way. For Example: To be creative, sometimes we have to take a risk and allow ourselves to look at things differently. Try it, you just may find that people appreciate another viewpoint and that your creative idea may help someone out.
- #25 Many people are not comfortable with errors. Our educational system has taught us to look for the “right answers”. From an early age, we are taught that right answers are good and incorrect answers are bad. From this, we learn to be right as often as possible, to make as few mistakes as possible. In other words, we learn that “to err is wrong.” The sad part of this line of thinking is that it does not allow us to learn from our mistakes. When we do not allow ourselves to make mistakes, we are not allowing ourselves to think creatively. Mistakes are not bad, they are a learning experience. At the very least, we learn what does not work and from there, we very well may learn what does work. Errors are a sign that you are breaking new ground and are trying new things. Remember, if you fail you learn what doesn’t work. The failure gives you an opportunity to try a new approach. For Example: The comedian and film director Woody Allen once said, “If you are not failing every now and again, it’s a sign you’re not trying anything very innovative.”
- #26 If we see ourselves as not creative, then we will not be creative. People who do not think they are creative never put themselves in a position where they can use their creativity. Because they do not think they are creative, their creativity stays locked away. For Example: A major difference between creative people and lesser creative people is that creative people give themselves a chance to pay attention to their ideas. They allow themselves to play with their small ideas. Even is the idea is small, they know that a small idea may lead to a big breakthrough and they believe that they are capable of making it happen.
- #27 Refer participants to page 6 of their workbook. Ask the participants for ways in which we can be more creative and have them write down their thoughts in the workbook. The instructor or one of the participants can record the participants’ thoughts on a flipchart. Following the group discussion, the facilitator shares with the participants the following “golden rules” of creative thinking.
- #28 Refer participants to the rules on page 6 of their workbook (page 14 of the Instructor’s Workbook). ANSWERS: 1. “but start.” 2. “Give yourself permission” 3. “Target specific areas” 4. “time” 5. “hard work” and “fun!!!”
- #29 ANSWERS: 6. “Focus” 7. “Practice” 8. “Collaboration” “new and different” “innovating”
- #30 Refer participants to the seven steps of the creative problem solving process on page 7 of their workbook (page 15 of Instructor’s Workbook). Describe and discuss each step, and answer any questions. Discussion is provided on the subsequent slides.
- #37 Review the 10 questions with the participants, provided on the 2 charts. Explain that these are questions that can be asked to get the thinking process started and to keep it going. Participants will have an opportunity to practice these questions with the exercises that follow.
- #39 Cover the PURPOSE with a piece of paper. Ask the participants the purpose and the rules of Brainstorming. Ask these questions first in the event some of the participants are familiar with brainstorming. It is helpful to the learning process to invite them to share their understanding. After a brief discussion of the purpose, remove the paper to expose the answer and continue discussion of the rules of Brainstorming.
- #40 The more ideas the better! Everyone thinks freely and adds as many ideas as possible, regardless of how crazy they may seem. No discussion during brainstorming - keep the thoughts coming!! No idea is a bad idea - no criticizing, groaning, or making fun of other people’s ideas. Hitch hike or piggyback on one another’s ideas. Display all ideas for everyone to see (recording ideas on a flipchart works best).
- #41 The instructor leads the participants through an exercise to practice brainstorming. If there are more than six participants, break the class into small groups (groups of 4 to 5 participants is preferable. How do we motivate our local Optimist Club Members is shown as an example question. Following are other brainstorming questions that may be used. Please feel free to make up your own process questions! - Why do people join Optimist International? - What does Optimist International have to offer its members? - What are the causes of a car failing to start? - When shopping for a TV, what does one need to look for? - What are the uses of a paper clip? Note: Should the instructor be working alone, we encourage you to invite a friend, colleague or family member to join you in the practice exercise. If that is not possible, try to unlock your mental blocks and let your thoughts flow. Let’s see how imaginative you can be.
- #42 The previous slide was a practice exercise. This and the next slide present additional information to teach the brainstorming technique and process. GUIDELINES: 1. Remember, there are no right or wrong answers. Brainstorming is an exploration of thought and ideas. It may be helpful for the instructor to periodically re-state the question to keep the process going. 2. Once all the ideas have been generated (it may take approximately 5 to 6 minutes), review ideas offered. This is the time participants may ask questions of one another’s ideas to clarify their understanding. i.e. “What did you mean by that?”
- #43 3. Combine items that are similar and/or eliminate duplicates. 4. The brainstorming process is completed once the ideas have been offered, discussed and consolidated.
- #44 Direct participants to page 12 of their workbook. Review the purpose and definition with the participants.
- #45 Take the participants through an example of the multivoting process. See pages 20-21 of Instructor’s Workbook. Step1. You may use your list of brainstorming results. Step 2. However, it is important that the group agrees. Step 3. (No explanation needed.)
- #46 4. Have the participants write down on a sheet of paper (or in the booklet) the numbers of the items they feel are the major cause of the problem. Allow each participant a number of items equal to at least one-third of the total number of items on the list. For example: 48 item list = 16 choices; 37 item list = 13 choices 5. After all the participants have made their selections and recorded them on notepaper, you may have them share their votes. Call out the item numbers, members vote by a show of hands. 6. If you are working with a small group (5 or fewer) you may need to eliminate items with 1 or 2 votes. If you are working with a medium sized group (6-15), eliminate items with 3 or fewer votes. If the group is large (more than 15 members), eliminate items with 4 votes or less. 7. Each participant has one vote.
- #47 The instructor asks the participants to turn to page 13 in their workbook (see pages 22-24 of Instructor’s Workbook). Review the definition and the purpose of mind mapping (you can cover the slide with a piece of paper while you solicit ideas from the participants as you discuss the definition and purpose). You may ask if any participants are familiar with this technique, if so, ask them to share their experience with mind mapping with the group.
- #48 Use these guidelines to assist the participants to learn how to use mind mapping. An example is on the next slide; the basics are illustrated on this slide. See pages 22-23 of Instructor’s Workbook. Initial Tumble of Ideas. 1. Start with an over-sized blank sheet of paper. (a flipchart is ideal) 2. Select a single word, phrase or problem statement (focal point) that will serve as a focus for the discussion. Print it in the middle of the paper. Enclose it in a box or oval.(Be sure the group agrees!) 4. Let a word pop out of your mind. Print it anywhere on the paper. Underline it and connect the line with the problem statement (or key phrase or word) you are working. See example next chart 5. Record the next idea and connect it to either the original focus point or the prior thought. 6. Continue printing and connecting words as they come into your mind. Don’t be afraid to think freely!!
- #49 Refer participants to page 14 in their workbook to see a diagram of a mind map.
- #51 Look for clusters of similar thoughts that are associated with the main focus point (key phrase or word). Draw over each of these words with a highlighter pen. Use a different color highlighter with each cluster of words. Seeing the ways in which ideas relate to one another gives people a better understanding of the focus issue. It is now possible to see the various causes of a problem. You may identify the most important causes and then brainstorm solutions.
- #52 Refer participants to page 16 of their workbook (page 25 of Instructor’s Workbook). The instructor starts by asking the participants to list what they see as the three greatest problem/opportunities that their club is currently facing? i.e. “How do you motivate your club members?” The instructor then leads participants in answering this question by utilizing the previously discussed problem solving tools. First – the instructor may start with brainstorming to have participants come up with and prioritize the important issues with which the club is dealing. Second – the instructor may use mindmapping to help participants visually illustrate the possible and probable solutions. Third - the instructor may use multivoting to assist participants in selecting a specific solution and course of action to follow. NOTE: These three tools may be used interchangeably to illustrate the causes and generate possible solutions. THIS COMPLETES THE WORKSHOP. Don’t forget to have participants complete the evaluation form on the last page of their workbook and forward to Optimist International.