Crucial Conversations

Crucial Conversations

• 1.
  Crucial Conversations Tools forTalking When Stakes Are High By: Andrea Lovejoy
• 2.
  1. Ending arelationship 2. Giving a boss feedback 3. Negotiating salary or benefits 4. Dealing with an aggressive co-worker 5. Terminating an employee 6. Disagreeing with employer on a new project 7. Motivating a large group of people towards change 8. **Elevator Speech
• 3.
  Rising to theoccasion and why we’re so bad at it. 1. Our default: Flight or Fight 2. We’re caught off-guard 3. Lack of practice 4. Self-defeating 5. Emotional 1. Practice persuasion and negotiation 2. Breathe, come back to it 3. Practice difficult conversations 4. You don’t already know the outcome 5. Think rationally
• 4.
  What you needto know to have more effective conversations
• 7.
  Patterson, K., Grenny,J., McMillian, R., & Switzler, A. (2002). Crucial conversations: tools for talking when stakes are high. New York: McGraw-Hill.