CURRICULUM VITAE-Maja Stefanovic
- 1. CURRICULUM VITAE PERSONAL INFORMATION Name, Surname : Maja Stefanovic Citizenship :Serbian Gender :Female Birth date (dd.mm.yy) :30.07.1970 Birth place :Belgrade Home address :Gandijeva 29a, Novi Beograd Contact data: E mail address :[email protected] Mobile phone number :063/336 420 EDUCATION School Type :Philology grammar school Translator Assistant - English language correspondent University : University of Belgrade 1989- Faculty of philology (finished 3 years with all exams passed) English language Literature) Foreign language :Serbian (mother tongue) English (fluently) Computer skills :MS Office Drivers licence :Yes PERSONAL PROFILE AND CHARACTERISTICS -Analytical and independent at work and in making decisions -Responsible, confident and precise -Negotiation and presentation skills -Team player. -Highly-organized, responsible and reliable, with analytical approach to problem solving -Honest and dedicated person -Ability to look at challenges as opportunities -Used working under pressure and set deadlines
- 2. EMPLOYMENT HISTORY FedEx Express (Flying Cargo YU, General Licensee of FedEx for Serbia) 2005- Type of business or sector : Air transport and Logistics, Finance, Sales Occupation or position held: Customer service and customer care agent, key account coordinator, Financial Operation Officer, HR and mentor to new colleagues, or students on practice. Main activities and responsibilities -Operations within the station ( logistics chain, supply chain) -Communication with clients, customs agents and warehouse staff in Serbia and abroad -Preparing offers for clients and monitoring its realization (computing international fees for each shipment, keeping track of shipment payments and quotas) -Giving offers to customers and forecasting their needs in future, determining the most effective sales channels based on customer purchase behaviors ( as a member of team of sales executives and business developers) -Providing efficient delivery logistic through data management: filling out documentation for clients in accordance with a foreign country’s import/export laws, compiling route assignments -Developing and maintaining alignment with unified FedEx customer strategy -Analyzing customer’s needs and making recommendations for additional services that will enhance customer’s satisfaction -Examining existing customer service and CRM practices and tools and identifying priorities for change -Coordinating among diverse customer contact and distribution channels to ensure that customer perceives seamless, consistent and positive view of the company. -Handling complex customer situations (claims) in compliance with policy and procedures; escalating issues to top management when needed -Coordination with other company departments in resolving any issues which could result in client dissatisfaction -Monitoring of competition and client’s needs and planning further actions accordingly -Organizing promotional activities (pre and post activity reporting) -Inside sales -Compiling and distributing financial and statistical information, market research -Creating all kind of invoices, correspondence with partners and clients regarding financial matters -Cash flow -Preparing and running reports, both internally (within the company) for General manager and clients need -Selection of candidates, interviews, training and coaching of new colleagues. KVESTROR d.o.o. 2002-2005 Type of business or sector :Travel Agency Occupation or position held: Tourist guide for short international tours Main activities and responsibilities -Booking, preparing and organizing traveling tours -Guiding passengers and taking care of their needs
- 3. IBIS d.o.o. Belgrade 2000-2002 Type of business or sector : Product distributor Occupation or position held: Business secretary and sale specialist for wine distribution Main activities and responsibilities -Working on reception desk, receiving and sending all company mails, business correspondence of general manager -Preparing all kind of documentation, responding to telephone calls -taking care of guests (clients and business partners) - meeting the potential clients - arranging sales terms MBS TEHO d.o.o. Belgrade 1998-2000 Type of business or sector : Production and services Occupation or position held: General Manager Assistant Main activities and responsibilities -Inocorrespondence -preparing all kind of documentation (including all Ministry export-import Licences) - translating in ino-partners negotiations -arranging and preparing meetings, reception of business partners and guests -coordinating between departments - supervising production process and updating production standards and distribution BANKOM d.o.o. Belgrade 1995-1998 Type of business or sector : Production and services Occupation or position held: Business Secretary and Sales Manager -Secretarial duties (handling calls, receiving and responding to e mails, welcoming guest) -Corresponding with customers -Arranging terms and conditions of sale