Uploaded byMoncy Varghese
Customer Relation
The document discusses key aspects of customer relations, focusing on understanding who customers are and their motivations for purchasing. It emphasizes the importance of satisfying customers' needs and wants while building trust and effective marketing strategies through verbal and non-verbal communication. The session concludes with appreciation from Moncy Varghese, suggesting contact details for further engagement.
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Customer Relation
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- 2. Who is CUSTOMER? Thosewho need your product, service or both
- 3. Why do theypurchase? • Need • Want • Desire • Have Money
- 4. Why do theycome to you? • Location • Time • Advertisements • Product Availability • Price • Company Image
- 5. Do they WANTto come again and again to you? Are you satisfying their NEED or WANT?
- 6. SELLING/MARKETING? • Need Satisfaction •Want Satisfaction
- 7. CUSTOMER RELATION • Convert your customers NEED into WANT • Market yourself • Build TRUST
- 8. How to marketyourself? • Non Verbal • Vocal • Verbal
- 9. Your Action Speaks Louderthan Words
- 10. Non Verbal • Posture •Gesture • Smile • Eye Contact • Dress Code
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- 15. Verbal • Be a patient listener • Keep It Short & Simple • Use corporate language • Watch your words • Understand the need • Use tone variations
- 16. End of Session-1of Customer Relation Thank You dear friends Moncy Varghese, TOP Academy, Kochi, Kerala (+91 9446066314) [email protected]