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Customer Support at Redbubble - Part 1
The document outlines Redbubble's approach to empowering and valuing employees in Melbourne, emphasizing a collaborative work environment. It highlights the importance of setting positive KPIs focused on quality, voice, and reasonable productivity while fostering a culture of support. The document encourages teams to actively seek ways to assist each other and honor the artist's journey.
Customer Support at Redbubble - Part 1
- 1. Redbubble CS- Melbourne Weserve our customers by: Employing Authentic People Balcony profile by athex
- 3. lets got Whathappens then? We ask them to bring their most creative selves to work by ensuring they feel: ● Empowered ● Valued ● Accountable (without threat) Black and White Wheel by wolfcat
- 4. Invested “Productive” ● Valueeach other ● Work beyond $ and title ● Attrition is reduced Emptying the bin just off Hosier Lane by benthebrown ● Adhere strictly to a set of KPIs ● Work under threat of punishment ● Work under promise of $ or title reward
- 5. Making effective KPIs Focuson: ● Quality ● Voice/Brand ● Personality ● Reasonable productivity How are those defined? ASK THE TEAM! Triangulation by Hartkamp
- 7. What do youget? COLLABORATION VS BIG STICK bring the sake and don't forget I love you by Luckyvegetable
- 8. What ? toask Identify that our department can assist others daily by asking: ● How can we help? ● How do we need help? When we do this, we ensure we’re always adhering to our own ethos to Honour The Artist’s Journey. Triangulation by Hartkamp
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