Cv updated1
- 1. Career Objective: A challenging position utilizing my skills and abilities developed through my experience with the opportunity for professional growth. Work Experience ( 12 Years ) M/S ESCORTS LTD From- May 2006 to till date Area Service Manager- Faridabad Responsibilty– Looking after sales service of UPW. Focus on service infrastructure and service system like EDMs at dealership. Quaterly audit of Workshop Infra, tools and equipment. Warranty audit of dealership workshops. To increase CSI / PSF thru workshop. To provide the training to sales and service staff on exit and new product. To provide product feedback to Ho time to time. To ensure timely report should reach on time to Ho from dealership workshop like FIR & SCR. To encrease dealer workshop vibility thru post job works as well as FSc. Focus on appointment of Multi brand service centre in region. Focus on ITI appointment on each dealership. To attend major complaint in field. Network planning and exucation in un covred area or unreachable area for better service. Looking parts and lubes business. and focus on increase the parts and lubes volume. To orgnized activity like mega service camp, local garage owner meet, combing, door to door service, reinstallation thru dealership etc. To ensure the job work finish within TAT. . Product Reliebilty Manager- Faridabad. Responsibility- Looking Tractor aggregate as Product Reliability Manager for Pan India. To analysis Job card data weekly basis. Bindraj Dagar S/o – Sh Hem Singh Add - 720 Sector 15/A Faridabad (Haryana) Resume
- 2. To Analysis the field concerns which is coming different source. Failed parts analysis at warranty and submit to kmc/plant for further action. To attend the EAG meeting every weak to provide the feedback to PD/KMC/PLANT for development Follow up with product development and as well as kmc /plant for timely actions for all field concerns. To provide the corrective action done in tractor to field team thru circulars. Follow up with OEM’s for providing better service in field. Collect the post modified parts feedback from field and analysis for further action. To attend the customer complaint with CFT as required. Area Business Manager (Bhopal) Responsibilities as Area Business Manager (Bhopal) • Network Planning, execution, ensuring dealership infrastructure and enhancing Product sales. • Forecast, set and monitor area sales targets (Tractor & Parts) on regular basis. • Plan activities for area including placement, demonstration, service camps, and mechanic meets events, advertisements, promotional schemes, incentive scheme etc. • Focus on daily collection. • Provide feedback to service department on product concerns. • Counsel dealers on performance improvement based on action card and dealer call reports. • Facilitate idea generation and exchange of best practices between dealers. • Ensure dealer sales and service infrastructure in the area.
- 3. • Network planning and execution in non performing coverage area. • Enforce training of dealer and dealership staff and also conduct on spot training for sales service staff. Responsibility– As Territory Service Manager. • To organized Field BTL Activity like Local Garage Mechanic Meet, Free Service Camps, RE-Installation, customer meet, Mobile Van & Mobile Service Bike. • To organize Product Demonstration and on spot training to mechanics and salesmen. • Customer survey & Competitor Customer survey to understand customer needs better for improvement in sales and customer satisfaction. • Conducting monthly audits to identify gaps. • To provide the product feedback to HO service. Achievement:- • Achieved targets regularly appreciated by Service Head. • Awarded as Star TSM for 7 consecutive months by Company. • Awarded as Zonal Star Champion of Star TSM based on quarterly perfomance. • Handled entire region successfully for 1 months. • Improved performance of dealership in terms of repair and revenue generation. • Life time maintenance contract deployment at all dealership. International Tractors Limited(Sonalika) June’04 to May’06 Designation: Engineer Service • Dealer Infrastructure development.. • To organize Service camps, Mechanics meet & customers meet. • Provide product feed back to HO.
- 4. • Fill customer call reports,opinion maker call reports and trade call reports to collect service feedback of own and competition tractors. • Trouble shooting at dealerships. • Conduct installation audit to ensure customer satisfaction. New holland India ltd, NOIDA Feb’03 to feb’04 Designation : As a Member of service & warranty team. • Warranty claim hanlding. • MIS compilation on weekly basis. • Follow up with transporters. • Consignment inspection reports data base updation. • Claims dump dealer wise by lotus notes. • Parts inspections report data base updating and failures mode analysis with technical support team. • Vendor debiting activities and dealer debiting activities on monthly basis. • Material scraping on monthly basis. M/s-Vinayak Automobiles, Bulandsahar (UP) From- Sep.’02 to Feb.’03 • Designation: Manager Service / parts • Looking after sale service and demonstraction, • Opening job cards for service/ repair works. • Raising warranty claims. • Looking also parts and lube sale. • Product promotion activity in villeages via van campaigning, free service camps, Instalation of tractors with implements. • Raising service reports. Education: • MBA in Marketing & Rural dovelopment in 2011 from Nim university • Diploma in Agricultural Engineering in June 2001 from B.T.E Lucknow. • Cumulative Average: 66.4 % (1ST CLASS) • Intermediate- • From Uttar Pradesh Board in year 1995. • Cumulative Average: 52.5% (2nd CLASS) • High School- • From Uttar Pradesh Board in year 1993. • Cumulative Average: 49% (2nd CLASS) Interests and Hobbies: Reading, making new friends and puzzle solving.
- 5. Personal Qualities: Honest, hardworking, team worker, innovative. Good Team leadership, Good dealer’r handling. Personal Details: Sex: Male Marrital status: Married Date of Birth: 04th May1976 I do believe that, all the information given above is as per my best knowledge. I will submit the originals when asked. Date:-31/12/2013 BINDRAJ DAGAR
- 6. Personal Qualities: Honest, hardworking, team worker, innovative. Good Team leadership, Good dealer’r handling. Personal Details: Sex: Male Marrital status: Married Date of Birth: 04th May1976 I do believe that, all the information given above is as per my best knowledge. I will submit the originals when asked. Date:-31/12/2013 BINDRAJ DAGAR