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Cxt dispatch system
PDCA implemented the CXT dispatch software and system for a company. The implementation went well, with most goals achieved. Some issues remained around accounting codes, rates, and scanner communication. The presentation outlined next steps to further optimize dispatch operations using the new system.
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Cxt dispatch system
- 1. Presented by PeteDiSantis
- 2. Initially PDCA rendereda proposal to assist the (Company) to implement the CXT dispatch software and system. This has been accomplished. 1/15/2012 © PDCA 2012 - All Rights Reserved
- 3. Create an efficientdispatch operation Implement the CXT system with the Intermec scanners Use the full capacity of CXT to bill for courier services Dispatch to be a profit center Create the accountability and monitoring of the dispatch operation Create the procedures and best practices for dispatch Include vehicle maintenance in best practices 1/15/2012 © PDCA 2012 - All Rights Reserved
- 4. In process Attachment1 - PODs 1 st Initial Last Name p disantis 1/15/2012 © PDCA 2012 - All Rights Reserved
- 5. Exception codes CLOFDR BDR SDR REC 1/15/2012 © PDCA 2012 - All Rights Reserved
- 6. Good Four ofthe six scanners worked reliably all day The new system was very well accepted All orders were entered into the CXT system All orders were picked-up or delivered from the system Dispatcher was quick to learn the CXT system Others were oriented on the system. 1/15/2012 © PDCA 2012 - All Rights Reserved
- 7. Needed Improvement Onepickup up was late POD’s Screen was too confusing with open orders No charge orders were missing from the system State tax did not calculate right Scanners not communicating – Attachment 2 1/15/2012 © PDCA 2012 - All Rights Reserved
- 8. Open Issues Accountingcodes for Zones 8, 9 & 10. Accounting codes for new services Rates for Rush and Same Day Messenger Services. New Customer numbers 1/15/2012 © PDCA 2012 - All Rights Reserved
- 9. The pieces arecoming together 1/15/2012 © PDCA 2012 - All Rights Reserved
- 10. Attachment 3 -Reports Daily Weekly Monthly 1/15/2012 © PDCA 2012 - All Rights Reserved
- 11. Attachment 4 –Dispatch Best Practices Using the system PODs X-Internet Multi Workstations Messaging Branding Personal 1/15/2012 © PDCA 2012 - All Rights Reserved
- 12. Attachment 5 –X-Mobile Training Module Attachment 6 – CN3 Training Module 1/15/2012 © PDCA 2012 - All Rights Reserved
- 13. Attachment 7 VehicleMaintenance Record Monthly Maintenance Report 1/15/2012 © PDCA 2012 - All Rights Reserved