Cynefin February 2020
- 1. Cynefin Making Sense of Leadership and Decision Making Sara Caldwell Chief Unicorn Spotter Polaris Solutions
- 6. [email protected] RULES OF ENGAGEMENT ◦Option to opt out ◦Resist the urge to rescue people ◦Have fun
- 7. What situations do leaders find themselves in?
- 10. [email protected] Issy Bailey Photo Credit Issy Bailey
- 11. [email protected] Photo Credit Bud Helisson
- 12. [email protected] CYNEFIN DAVE SNOWDEN Disorder Photo credit podtail Obvious ComplicatedComplex Chaotic
- 14. Obvious Domain Known Knowns Best Practices, SOP How to Act Sense, categorize, respond Leadership Style Process-Oriented Tips ◦ Stay connected without micromanaging ◦ Understand the value and limitation of best practices Obvious ComplicatedComplex Chaotic
- 15. Photo Credit Dan Istitene
- 16. Sense, categorize, respond Photo Credit Dan Istitene
- 18. Complicated Domain Known Unknown Better Practices, Exploration How to Act Sense, analyze, respond Leadership Style Expert in the field Tips ◦ Beware of analysis paralysis ◦ Listen to experts but invite novel suggestions from others ◦ Fear entrained thinking
- 19. [email protected] Sense, analyze, respond Drew et al., Psych. Sci. (in press)
- 20. Complex Domain Unknown unknowns Emergent practices How to Act Probe, sense, respond Leadership Style Entrepreneurial, governing or enabling constraints Tips ◦ Step back and let patterns emerge ◦ Be careful not in impose order with command and control leadership Obvious ComplicatedComplex Chaotic
- 23. Chaos Domain Unknowable Crisis Management, Extreme Innovation How to Act Act, sense, respond Leadership Style Directive Tips ◦ Try and manage chaos and innovation in parallel ◦ Make constraints, not solutions Obvious ComplicatedComplex Chaotic
- 24. Photo credit Jack Marshall
- 25. Photo credit Jack Marshall Act, sense, respond
- 27. Disorder Domain If you don’t know where you are, here you are ◦ Gather info ◦ Identify domain ◦ Decide accordingly Obvious ComplicatedComplex Chaotic
- 29. [email protected] Scenario Match Match the scenario with the Cynefin domain Obvious ComplicatedComplex Chaotic
- 30. [email protected] What did you learn?
- 31. [email protected] References Cynefin - A Leaders Guide to Decision Making, Harvard Business Review, 2007. Broughman, Greg. “Cynefin 101 – An Introduction.” InfoQ, https://www.infoq.com/articles/cynefin- introduction/ Accessed 15, December 2019. Latchana, Dean. “Cynefin A&E Game Workshop.” latchana.co.uk, https://latchana.co.uk/workshop/cynefin- workshop/ Accessed 1, January 2019.
- 32. [email protected] Photo Credit Rob Walsh
- 35. [email protected] Print and cut out scenarios You are grocery store clerk checking out a customer in your store. You are an accounting clerk and there was an overpayment applied to the customer’s account. You are placing an order for a new cell phone at your company. You are a grocery store manager who is ordering a new type of produce for the local grocery store. You are trying to determine the best cell phone plan and carrier to use. You are a developer rewriting an application from angular to react. You are a grocery store manager Determining the best produce to sell at the local grocery store. Your home ‘button’ broke on your touch screen phone, you do not have a warranty, nor money for a new phone, and are not technically inclined. You are a leader forming a new, global, cross functional team You are a grocery store manager and all the produce has gone rotten and customer are complaining. You are a grocery store manager, and no one is coming into your grocery store. Your cell phone catches fire in your bag. You are a manager and all your peers are arguing, no one agrees on the characteristics of the environment
- 36. [email protected] Photo credit PierreENeis – Decoding Systems with Cynefin Obvious ComplicatedComplex Chaotic Leadership Style_________________ Leadership Style______________________ Leadership Style__________________Leadership Style______________________
Editor's Notes
- #16: Be careful not to make complex problems simple C=E Avoid the complacency cliff Have early warning systems in place and safe communication challenges Rituals help with cognitive activation Pit crews are people who fix a race car during a race During a race, the pit crew is responsible for changing tires, refueling, adjusting aerodynamics, checking and repairing parts, and getting the driver back on course in a matter of seconds
- #17: Be careful not to make complex problems simple C=E Avoid the complacency cliff Have early warning systems in place and safe communication challenges Rituals help with cognitive activation
- #33: If any of this resonates, I'd love to chat
- #37: https://myao.blog/2019/08/19/decoding-systems-with-cynefin/