Dabbawalas
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This document discusses the feasibility of implementing a dabbawala system in Delhi similar to the successful model in Mumbai. It begins with background on the history and operations of Mumbai's dabbawalas. It then analyzes factors in Delhi such as population size, metro rail network, and estimated potential customer base. The document proposes a model for Delhi involving assigning dabbawalas to metro stations, using color coding on tiffin boxes, and leveraging the metro for transport. It concludes the dabbawala system could be implemented in Delhi with an initial focus on utilizing the extensive metro network.
Dabbawalas
- 1. Case on Dabbawalas and its Feasibility in Delhi By: Aditi Puri (062) Chandra Bhushan (072) Kshama Pujari (082) Somita Goudar (102) Vyas Agastya (112)
- 2. The uncommon story of a common man!
- 3. Video
- 4. MUMBAI
- 5. The Tiffin History Of Mumbai: NMTBSA MAHADEO HAVAJI BACHE Nutan Mumbai Tiffin Box Suppliers Association
- 6. Introduction • Started in 1890 • Registered in 1956 • Dabbawallah’s also known as bhonawallah’s • Migrant labour • Dhondiba Medge – the last president • Gradual inroads by the women • The job was always about incredible physical stamina.
- 7. Customer Is Not King ,Customer Is God • Work is worship • No alternative to hard-work • Importance of Human values
- 8. Commandments • Passion • Commitments • Consistency • 100% Execution • Accuracy • Dedication • Time Management • Complete customer satisfaction
- 10. Hierarchy
- 11. Recruitment and Training • 100% retention • 0% attrition • Trust • Time management • Mukadams • Community based Recruitment
- 12. Quality without Creativity is Meaningless :Colour Coding
- 13. Operations
- 14. Team Work
- 16. Journey of a Dabbawala
- 17. • Technological Back up: Nil • Error Rate: 1 in 16 million transaction • Area coverage: 60-70kms one way Discipline • Wearing white caps during business hours • Carry identity cards
- 18. • Ops video
- 19. Achievements
- 21. Guinness World Record The most Dabbawala tiffin crates carried on the head are 3 and were achieved by Prakash Baly Bachche (India) on the set of Guinness World Records
- 22. Prince Charles invited 4 Indians for his wedding out of which 2 were Dabbawalas
- 23. Can We Implement Dabbawala System in Delhi?
- 24. Lets Talk about Delhi • Capital City of India • Population of 25 Million, second most populous city of India • Sex ratio of 868 per 1000 Males • Working population of 4.6 Million • People working in private and profit organization is 2.07 Million • If atleast 5% opt for Dabbawala service, we can expect atleast 1 lakh potential customers • Delhi is served by Delhi Metro, which is considered as the lifeline of Delhi and caters almost all of Delhi and the nearby cities like Gurgaon, Noida.
- 25. Delhi Metro • 13th Largest metro system in the world in terms of length • Total length of 193.2 Km • 139 stations • 2.4 million commuters every single day • Carried more than 1.25 billion commuters since inception
- 27. Ideas for Implementation • 5 dabbawalas per station • 2 for aggregating and segregating at station • 3 for collection and delivery of dabbas from residential areas • Stations serving two metro lines will have 3 more dabbawalas assigned • 139 X 5=695 and with additional dabbawalas at interchange stations will go till 750 • 750-800 dabbawalas from a single community mostly semi-illiterate people • Use of rickshaw for the movement of dabbas between houses and stations
- 28. Coding of Dabbas in Delhi • Similar coding as that in Mumbai • Origin and Destination metro station code would be painted according to the metro line color.
- 29. Supply Chain in Delhi Operations • Collection of Dabbas • Dabbas reach the source Metro station • Dabbas are sorted according to the destination Metro station line color & loaded in trains • Once sorted, the dabbas start their journey for the destination metro station • Dabbas out for delivery • Reverse process for delivery of empty dabbas
- 30. Conclusion • The Dabbawala system can be implemented in Delhi too • May face problems in the initial stage of introduction • Can utilize the large Delhi Metro network • Can take advantage of Delhi’s population and build a good customer base
- 32. • Video- SHARE