DEFINE 
1. Project Charter 
5 types of operational problems 
ProjectOpportunity 
Business Objective(business-Y) 
Business/process target and current gap 
BusinessCase 
Outcome Metric(project-Y) 
ProjectObjective 
Business areas, customers and products in scope 
Out of scope 
Anticipated challenges 
SIPOC 
Customer segments 
SKUs 
Stakeholder attitudes, data access issues, competing initiatives 
Business unit or plant orproduct or customer segment plan 
Last periodoperational report 
Hard savings 
Soft savings 
Project Benefit 
Timetable to benefits 
Team structure 
SIPOC 
Project Team 
Company, vacationscalendar 
Sponsor/championand coachapproval 
ProjectSchedule 
DefineTollgate 
Project status 
Deliverableschecklist 
Fit-for-purposerules 
Voice of the customer, Voice of the business, CTQs 
2. Current Process Map 
3. Current Performance 
Waste walk 
SIPOC 
Gemba 
Go see … 
8 wastes, VA/NVA 
Swimlane flowchart 
Value Stream Map 
Quick Wins 
RACI 
Process issues list 
Material (raw, in-process, finished) data 
Customer orders and Information data 
Production performance 
Cost data 
Safety reports 
Customer satisfaction 
Production data 
Checksheets 
Run charts 
Histograms 
Data stratification 
Speed, flexibility anddefects issues list 
Stability issues list 
Basic statistics 
Introductory SPC 
Western Electric Rules 
First-time yield 
Hidden Factory, COPQ 
Capability analysis 
Cost issues list 
Run charts 
MeasureTollgate 
Project status, quick wins 
Deliverableschecklist 
Operational definitions 
Data collection plan 
Gage R&R 
Data collection 
Target performance, specification limits 
Update project charter: objective, benefit, team, and schedule 
MEASURE 
5. Numerical Analysis 
4. Fishbone 
All issues lists andcapability analysis 
Pareto analysis 
Prioritized issue list 
Input, process and outputrelationships 
y=f(x) 
Workshop facilitation, 5 why’s 
85/15 
Company as a system 
Quick wins 
Candidate root causes 
Cause-effect (fishbone) diagram 
Likely root causes 
Box plot 
Pareto analysis 
Scatter plot 
Correlation 
Root causes 
SME validation, FMEA, hypothesis testing 
AnalyzeTollgate 
Project status, quick wins 
Deliverableschecklist 
Update project charter: objective, benefit, team, and schedule 
ANALYZE 
7. Pilot 
Lean and Six Sigma methods 
Root causes 
Benchmarks, best practices 
Respect for worker, drive out fear 
Kaizen method 
5S 
Poka yoke 
Redesign principles 
SME input 
Brainstorm 
TRIZ 
6. New Capability New Prod/Serv. 
Process map 
Roles, skills requirements 
Forms and tools 
Technology 
Functional requirements 
Product & Service design 
Part & step design 
Process design 
PDSA 
Solution pilot 
Adjust solution design 
Management approval 
Solution design, SOP 
Implementation insights 
Initial training docs 
Implementation plan 
Solution roll-out 
ImproveTollgate 
Project status 
Deliverableschecklist 
IMPROVE 
9. Sustain solution 
8. Future metrics 
Solution design 
Implementation plan 
Process management 
SPC-driven control(surprise, disappointment) 
KPI’s 
Performance targets 
Response plans 
New input, process, output performance indicators 
Project objective 
Solution pilot 
PDSA 
Updated SOP 
Planning to sustain 
Budgeting to sustain 
Organizational support(career, compensation) 
Project business case 
Inverted pyramid 
Communications plan 
Training plan 
Adoption plan 
ControlTollgate 
Close project 
Deliverableschecklist 
Estimate business benefit 
New performance 
CONTROL 
10. Business impact 
Value realization(accounting) 
Business results 
Replicate solution 
Adjust solution 
New business opportunity or threat 
Improved business capabilities 
SUSTAIN 
PROBLEM SOLVING FLOW 
•Quantified objective 
•Team identified 
•Signed by sponsor 
1Project Charter 
•What you observed 
•End to end 
•With issues mapped 
2 Current Process Map 
•Duration 
•Errors 
•Cost 
•8 Wastes 
3 Current Perfor- mance 
•Ask 5-why’s 
•Deliver quick wins 
4Fishbone 
Define 
Measure 
Analyze 
Potential root causes quantified 
5Numerical Analysis 
•Future process map 
•Roles defined 
•Forms & tools 
6New Capabi- lity 
•Updated solution 
•SOP 
7Pilot 
•KPI’s 
•Targets 
8Future metrics 
Improve 
Control 
•Communica- tionplan 
•Training plan 
9 Sustain solution 
Dollarize new performance 
10Business impact 
A Job Aide 
Job Aides 
Templates 
1-10. Main Deliverable 
Legend 
Project Documents 
MEASURE 
ANALYZE 
DEFINE 
Sequence 
IMPROVE 
CONTROL 
SUSTAIN 
Copyright fkiQuality LLC 2013-2014

Lean Six Sigma Green Belt roadmap poster

  • 1.
    DEFINE 1. ProjectCharter 5 types of operational problems ProjectOpportunity Business Objective(business-Y) Business/process target and current gap BusinessCase Outcome Metric(project-Y) ProjectObjective Business areas, customers and products in scope Out of scope Anticipated challenges SIPOC Customer segments SKUs Stakeholder attitudes, data access issues, competing initiatives Business unit or plant orproduct or customer segment plan Last periodoperational report Hard savings Soft savings Project Benefit Timetable to benefits Team structure SIPOC Project Team Company, vacationscalendar Sponsor/championand coachapproval ProjectSchedule DefineTollgate Project status Deliverableschecklist Fit-for-purposerules Voice of the customer, Voice of the business, CTQs 2. Current Process Map 3. Current Performance Waste walk SIPOC Gemba Go see … 8 wastes, VA/NVA Swimlane flowchart Value Stream Map Quick Wins RACI Process issues list Material (raw, in-process, finished) data Customer orders and Information data Production performance Cost data Safety reports Customer satisfaction Production data Checksheets Run charts Histograms Data stratification Speed, flexibility anddefects issues list Stability issues list Basic statistics Introductory SPC Western Electric Rules First-time yield Hidden Factory, COPQ Capability analysis Cost issues list Run charts MeasureTollgate Project status, quick wins Deliverableschecklist Operational definitions Data collection plan Gage R&R Data collection Target performance, specification limits Update project charter: objective, benefit, team, and schedule MEASURE 5. Numerical Analysis 4. Fishbone All issues lists andcapability analysis Pareto analysis Prioritized issue list Input, process and outputrelationships y=f(x) Workshop facilitation, 5 why’s 85/15 Company as a system Quick wins Candidate root causes Cause-effect (fishbone) diagram Likely root causes Box plot Pareto analysis Scatter plot Correlation Root causes SME validation, FMEA, hypothesis testing AnalyzeTollgate Project status, quick wins Deliverableschecklist Update project charter: objective, benefit, team, and schedule ANALYZE 7. Pilot Lean and Six Sigma methods Root causes Benchmarks, best practices Respect for worker, drive out fear Kaizen method 5S Poka yoke Redesign principles SME input Brainstorm TRIZ 6. New Capability New Prod/Serv. Process map Roles, skills requirements Forms and tools Technology Functional requirements Product & Service design Part & step design Process design PDSA Solution pilot Adjust solution design Management approval Solution design, SOP Implementation insights Initial training docs Implementation plan Solution roll-out ImproveTollgate Project status Deliverableschecklist IMPROVE 9. Sustain solution 8. Future metrics Solution design Implementation plan Process management SPC-driven control(surprise, disappointment) KPI’s Performance targets Response plans New input, process, output performance indicators Project objective Solution pilot PDSA Updated SOP Planning to sustain Budgeting to sustain Organizational support(career, compensation) Project business case Inverted pyramid Communications plan Training plan Adoption plan ControlTollgate Close project Deliverableschecklist Estimate business benefit New performance CONTROL 10. Business impact Value realization(accounting) Business results Replicate solution Adjust solution New business opportunity or threat Improved business capabilities SUSTAIN PROBLEM SOLVING FLOW •Quantified objective •Team identified •Signed by sponsor 1Project Charter •What you observed •End to end •With issues mapped 2 Current Process Map •Duration •Errors •Cost •8 Wastes 3 Current Perfor- mance •Ask 5-why’s •Deliver quick wins 4Fishbone Define Measure Analyze Potential root causes quantified 5Numerical Analysis •Future process map •Roles defined •Forms & tools 6New Capabi- lity •Updated solution •SOP 7Pilot •KPI’s •Targets 8Future metrics Improve Control •Communica- tionplan •Training plan 9 Sustain solution Dollarize new performance 10Business impact A Job Aide Job Aides Templates 1-10. Main Deliverable Legend Project Documents MEASURE ANALYZE DEFINE Sequence IMPROVE CONTROL SUSTAIN Copyright fkiQuality LLC 2013-2014