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Dem 738 Basics of Business & Professional Communication
This document defines key concepts in business communication including senders, messages, encoding, channels, receivers, decoding, and feedback. It also discusses the unavoidable and irreversible nature of communication. Communication is examined as a process that often presents ethical challenges. Formal communication networks include downward, upward, and horizontal communication, while informal networks are based on relationships. Verbal communication involves spoken words and their meanings and tones, serving to express ideas, while nonverbal communication includes body language and facial expressions.
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Dem 738 Basics of Business & Professional Communication
- 1. DEM 738 - BASICS OF BUSINESS AND PROFESSIONAL COMMUNICATION Ms. Lhey E. Vinoya Discussant
- 3. SENDER > theperson who transmits a message. MESSAGE > is any signal that triggers the response of a receiver. ENCODING > the sender must choose certain words or nonverbal methods to send an intentional message.
- 4. CHANNEL > isthe method used to deliver a message. RECEIVER > is any person who notices and attaches some meaning to a message. DECODING > attaching meaning to the words or symbols. FEEDBACK > is the discernible response of a receiver to a sender’s message.
- 6. Communication isUnavoidable. A fundamental axiom of communication is “One cannot not communicate”
- 7. Communication Operateson Two Levels Every time two or more people communicate, they exchange two kinds of messages.
- 8. Communication isIrreversible. At one time or another, we have all wished we could take back words we regretted uttering.
- 9. Communication isa process. Every communication event needs to be examined as part of its communication context.
- 10. Communication OftenPresents Ethical Challenges Behaving ethically is an essential part of being an effective, promotable employee.
- 11. FORMAL COMMUNICATIONNETWORKS > are systems designed by management to dictate who should talk to whom to get a job done.
- 12. Downward Communication– superior to subordinate Upward Communication – subordinate to superior Horizontal Communication – between co-workers with different areas of responsibilities
- 13. INFORMAL COMMUNICATION NETWORKS > are patterns of interaction based on friendships, shared personal or career interests, and proximity.
- 14. Face-to-Face Communication Teleconferencing Telephone and Voice Mail Written Communication
- 16. Verbal communicationis the spoken word and includes actual words, intended and inferred meanings, tone and vocal inflection. Verbal communication refers to the use of sounds and language to relay a message. It serves as a vehicle for expressing desires, ideas and concepts and is vital to the processes of learning and teaching. In combination with nonverbal forms of communication, verbal communication acts as the primary tool for expression between two or more people. Nonverbal communication is your body language and includes facial expressions. It is used to replace or reinforce your verbal communication.