ENGAGEMENT SOLUTION
Phil Hollrah, VP Product Marketing
Mimi Rosenheim, Sr. Director Web Marketing
DEMANDBASE IN ACTION
SLIDE 2
DEMANDBASE ABM PLATFORM
ABM PLATFORM
Audience Management
ABM Analytics
Account Selection
Global B2B
Data at Scale
Patented IP
Identification
Proprietary B2B Ad
Tech/DSP
Artificial Intelligence
& Machine Learning
MASIntegration
AGENDA
§ PROBLEMS PLAGUING B2B MARKETING
§ ENGAGEMENT SOLUTION OVERVIEW
§ OUR STORY: DEMANDBASE ON DEMANDBASE
LET’S GET REAL
SLIDE 5
SPENDING TIME AND MONEY TO DRIVE VISITORS TO B2B SITES
SEO
Keywords
VideoSocial
Email
Display
Ads
But if we aren’t providing the right content, relevancy and personalized
experiences, we’re wasting both time and money.
© 2016 DEMANDBASE|SLIDE 6
of web visitors
do NOT engage
on web site
80%Of site traffic
is NOT from
target accounts
85%
of visitors do
NOT turn into
sales oppty’s
97%
3 PROBLEMS
PLAGUING B2B
MARKETING
SLIDE 7
COMBINED WITH
OTHER
CHALLENGES
© 2016 DEMANDBASE # 7
B2B marketers
who believe they
have unreliable
data
Heinz Marketing
64%
B2B marketers feel
they aren’t using
MAS to its full
potential
Sirius Decisions
85%
generating high
quality leads as
biggest challenge
63%
Hubspot
of budgets spent
on top of funnel
activities
50%
IDC Research
of CMOs struggle
to hit their pipeline
goals
82%
Forrester
of CMOs struggle
to prove
spending impact
67%
Gartner
SLIDE 8
TODAY’S ANONYMOUS BUYERS JOURNEY
SALES
CALL
LEAD
SOCIAL
MEDIA
WEBSITE
VISIT
SEARCH
DETERMINE
PROBLEM
WEBSITE
VISIT
WEB
RESEARCH FRIENDS &
FAMILY
INTEREST
Marketers miss out on
the buying signals that
occur pre hand raise…
…and the signals that
occur once a prospect
is in a sales cycle.
SLIDE 9
BUT THE ACTUAL BUYER’S JOURNEY IS HARD TO PREDICT
HOMEPAGE
Pipeline
ROI PAPER
CUSTOMER LIST
REDISCOVERY
CASE STUDIES
DEMO FORM
LEADERSHIP
RESEARCH READY TO BUY
INDUSTRY
PRODUCT A
AWARENESS
BLOG
PRODUCT B
DISCOVERY
PRODUCT C
PRESS
LOST
ENGAGEMENT SOLUTION
SLIDE 11
ENGAGE YOUR TARGET AUDIENCES ACROSS THE BUYER’S JOURNEY
ACCURATE IDENTIFICATION
Identify both known and unknown visitors
on your website
CUSTOMIZE EVERY VISIT
Personalize web experiences with relevant
messages and content to different
audiences
OPTIMIZE RECOMMENDATIONS
Automatically recommend the right content
and high value pages to each visitor
REDUCE FORM FRICTION
Web forms that are shorter and easier to fill
out without sacrificing data
CONNECT KEY TECHNOLOGY
Standardize data across CRM and MAS
to eliminate duplicate records and
reconcile your contact data
REAL-TIME CONVERSATIONS
Proactively engage target accounts with
personalized chat experiences
SLIDE 12
SIGN UP
FOR A GREAT OFFER
Full name
Email
Password
Phone
Company
Industry
Street Address
City
State
ZIP
Number of Employees
Website
SUBMIT
Title
Revenue
Website traffic
$35,622,000,000
Software & Technology
105,000
500 Oracle Parkway
Redwood Shores
CA
94065
Enterprise
http://www.oracle.com
Demandbase Hidden Fields:
1,600,000
Oracle Corp.Company
Revenue
Industry
Employees
Address
City
State
ZIP
Audience
Website
Traffic
and more…
SIGN UP
FOR A GREAT OFFER
First Name
Business Email
SUBMIT
Title
Last Name
Company
MARKETING/LEAD
DATABASE
For each field eliminated,
conversion rate
increases 8.5%.
SHORTER FORMS AND DATA APPEND TO YOUR MAS/CRM
SLIDE 13
IDENTIFY AND ENGAGE TARGET ACCOUNTS WITH LIVE CHAT
Customer
Manufacturing
<$100M
Customer
Energy
>$100B
HIGH VALUE!
Target Account
Financial Services
>$10B
No Chat
SLIDE 14
PERSONALIZE YOUR WEBSITE BY AUDIENCE SEGMENT
SLIDE 15
BY NAME OR INDUSTRY SEGMENT
SLIDE 16
BY NAME OR INDUSTRY SEGMENT
SLIDE 17
WITH PERSONALIZED IMAGERY
SLIDE 18
WITH PERSONALIZED IMAGERY
SLIDE 19
WITH PERSONALIZED IMAGERY
SLIDE 20
WITH PERSONALIZED IMAGERY
SLIDE 21
WITH RELEVANT CONTENT
SLIDE 22
WITH RELEVANT CONTENT
SLIDE 23
SO YOU CAN GO FROM THIS…
SLIDE 24
TO THIS
© 2018 DEMANDBASE|SLIDE 25
LIVE PERSONALIZATION EXAMPLES
© 2018 DEMANDBASE|SLIDE 26
LIVE PERSONALIZATION EXAMPLES
SLIDE 27
WEBSITE PERSONALIZATION – HERO BANNER
Control Experience
No Personalization
Test Experience
Personalization
81% Increase in CTA clicks
Demandbase Solution Overview: Engagement Solution
Demandbase Solution Overview: Engagement Solution
Demandbase Solution Overview: Engagement Solution
Demandbase Solution Overview: Engagement Solution
© 2018 DEMANDBASE|SLIDE 32
PERSONALIZATION BY CONTACT BEHAVIOR
© 2016 DEMANDBASE|SLIDE 33
IMPACT OF AI BASED
PERSONALIZATION
66%
Exit Rate
212%
Pages/Session
499%
Conversions
Average across DB customers using site optimization functionality
SLIDE 34
IMPACT OF AI BASED PERSONALIZATION
BOUNCE
RATE
PAGES /
SESSION
TIME ON SITE DEMO
REQUEST
CONVERSION
RATE
- 52%
+ 107%
+ 231%
+ 311%
BASELINES
GATED
ASSET
CONVERSION
RATE
+ 593%
AI based personalization results for Demandbase.com
DEMANDBASE ON DEMANDBASE
KEY TAKE AWAYS
• B2B buyers have expectations
like B2C consumers
• Embrace AI and technologies
that make it native
• Consider targeting outside of
your prospect list
• Tie together your advertising
and website experiences
• Utilize what works for your
current strategies

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Demandbase Solution Overview: Engagement Solution

  • 1. ENGAGEMENT SOLUTION Phil Hollrah, VP Product Marketing Mimi Rosenheim, Sr. Director Web Marketing DEMANDBASE IN ACTION
  • 2. SLIDE 2 DEMANDBASE ABM PLATFORM ABM PLATFORM Audience Management ABM Analytics Account Selection Global B2B Data at Scale Patented IP Identification Proprietary B2B Ad Tech/DSP Artificial Intelligence & Machine Learning MASIntegration
  • 3. AGENDA § PROBLEMS PLAGUING B2B MARKETING § ENGAGEMENT SOLUTION OVERVIEW § OUR STORY: DEMANDBASE ON DEMANDBASE
  • 5. SLIDE 5 SPENDING TIME AND MONEY TO DRIVE VISITORS TO B2B SITES SEO Keywords VideoSocial Email Display Ads But if we aren’t providing the right content, relevancy and personalized experiences, we’re wasting both time and money.
  • 6. © 2016 DEMANDBASE|SLIDE 6 of web visitors do NOT engage on web site 80%Of site traffic is NOT from target accounts 85% of visitors do NOT turn into sales oppty’s 97% 3 PROBLEMS PLAGUING B2B MARKETING
  • 7. SLIDE 7 COMBINED WITH OTHER CHALLENGES © 2016 DEMANDBASE # 7 B2B marketers who believe they have unreliable data Heinz Marketing 64% B2B marketers feel they aren’t using MAS to its full potential Sirius Decisions 85% generating high quality leads as biggest challenge 63% Hubspot of budgets spent on top of funnel activities 50% IDC Research of CMOs struggle to hit their pipeline goals 82% Forrester of CMOs struggle to prove spending impact 67% Gartner
  • 8. SLIDE 8 TODAY’S ANONYMOUS BUYERS JOURNEY SALES CALL LEAD SOCIAL MEDIA WEBSITE VISIT SEARCH DETERMINE PROBLEM WEBSITE VISIT WEB RESEARCH FRIENDS & FAMILY INTEREST Marketers miss out on the buying signals that occur pre hand raise… …and the signals that occur once a prospect is in a sales cycle.
  • 9. SLIDE 9 BUT THE ACTUAL BUYER’S JOURNEY IS HARD TO PREDICT HOMEPAGE Pipeline ROI PAPER CUSTOMER LIST REDISCOVERY CASE STUDIES DEMO FORM LEADERSHIP RESEARCH READY TO BUY INDUSTRY PRODUCT A AWARENESS BLOG PRODUCT B DISCOVERY PRODUCT C PRESS LOST
  • 11. SLIDE 11 ENGAGE YOUR TARGET AUDIENCES ACROSS THE BUYER’S JOURNEY ACCURATE IDENTIFICATION Identify both known and unknown visitors on your website CUSTOMIZE EVERY VISIT Personalize web experiences with relevant messages and content to different audiences OPTIMIZE RECOMMENDATIONS Automatically recommend the right content and high value pages to each visitor REDUCE FORM FRICTION Web forms that are shorter and easier to fill out without sacrificing data CONNECT KEY TECHNOLOGY Standardize data across CRM and MAS to eliminate duplicate records and reconcile your contact data REAL-TIME CONVERSATIONS Proactively engage target accounts with personalized chat experiences
  • 12. SLIDE 12 SIGN UP FOR A GREAT OFFER Full name Email Password Phone Company Industry Street Address City State ZIP Number of Employees Website SUBMIT Title Revenue Website traffic $35,622,000,000 Software & Technology 105,000 500 Oracle Parkway Redwood Shores CA 94065 Enterprise http://www.oracle.com Demandbase Hidden Fields: 1,600,000 Oracle Corp.Company Revenue Industry Employees Address City State ZIP Audience Website Traffic and more… SIGN UP FOR A GREAT OFFER First Name Business Email SUBMIT Title Last Name Company MARKETING/LEAD DATABASE For each field eliminated, conversion rate increases 8.5%. SHORTER FORMS AND DATA APPEND TO YOUR MAS/CRM
  • 13. SLIDE 13 IDENTIFY AND ENGAGE TARGET ACCOUNTS WITH LIVE CHAT Customer Manufacturing <$100M Customer Energy >$100B HIGH VALUE! Target Account Financial Services >$10B No Chat
  • 14. SLIDE 14 PERSONALIZE YOUR WEBSITE BY AUDIENCE SEGMENT
  • 15. SLIDE 15 BY NAME OR INDUSTRY SEGMENT
  • 16. SLIDE 16 BY NAME OR INDUSTRY SEGMENT
  • 23. SLIDE 23 SO YOU CAN GO FROM THIS…
  • 25. © 2018 DEMANDBASE|SLIDE 25 LIVE PERSONALIZATION EXAMPLES
  • 26. © 2018 DEMANDBASE|SLIDE 26 LIVE PERSONALIZATION EXAMPLES
  • 27. SLIDE 27 WEBSITE PERSONALIZATION – HERO BANNER Control Experience No Personalization Test Experience Personalization 81% Increase in CTA clicks
  • 32. © 2018 DEMANDBASE|SLIDE 32 PERSONALIZATION BY CONTACT BEHAVIOR
  • 33. © 2016 DEMANDBASE|SLIDE 33 IMPACT OF AI BASED PERSONALIZATION 66% Exit Rate 212% Pages/Session 499% Conversions Average across DB customers using site optimization functionality
  • 34. SLIDE 34 IMPACT OF AI BASED PERSONALIZATION BOUNCE RATE PAGES / SESSION TIME ON SITE DEMO REQUEST CONVERSION RATE - 52% + 107% + 231% + 311% BASELINES GATED ASSET CONVERSION RATE + 593% AI based personalization results for Demandbase.com
  • 36. KEY TAKE AWAYS • B2B buyers have expectations like B2C consumers • Embrace AI and technologies that make it native • Consider targeting outside of your prospect list • Tie together your advertising and website experiences • Utilize what works for your current strategies