Design thinking workshop & Agile HR introduction
- 2. 5:45-6:15pm Registration & arrival 6-6:30pm Refreshments 6:30-7:40pm Intro to design thinking workshop By Gavin Borthwick Snr Product Designer & David Fiz Querol Snr UI Designer 7:40-8pm Break for refreshments 7:50pm-8:40pm Introduction to the meet up & AgileHR by Kate Rand What is AgileHR? Purpose of meet up Topics for next event 8:40-9:30pm Close & networking
- 3. Design Thinking February 21, 2019
- 4. Gavin Borthwick Senior Product Designer, London David Fiz Product Designer, London Let us introduce ourselves
- 5. 1. What is design thinking? 2. The process 3. How we work 4. Workshop 5. Key takeaways
- 6. What is design thinking?
- 7. What is design thinking? Design thinking is an iterative and non-linear process for creative problem solving
- 8. What is it? ● Step by step method to identify core problems ● Process to create new ideas and innovative ideas ● Way to apply validated solutions across all areas of a company What is design thinking?
- 9. Products Services Brands Industrial Technology Who uses it? What is design thinking? “My goal is that our more than 900 projects around the world be undertaken using Design Thinking, and that our professionals have fun doing so,” Rob Brown, Global CMO “When we spend time with consumers in this world, it’s all about collections of stories that connect our products with their day-to-day lives.” Adrian Fenech, Sr Brand Director “When you understand the problem, the solution is way more straightforward. If you understand the problem, the ideas follow!” Sasha Lubomirsky, Head of User Research “Most people make the mistake of thinking design is what i looks like… Design is how it works” Steve Jobs “The creative process is a mix of brainstorming, play, discussion and observation” Martin Füllgrabe, Sr Head Innovation Male Power Grooming
- 10. and many more... What is design thinking?
- 11. But it doesn’t always have to be about ‘design’ What is design thinking?
- 12. People are at the centre of design thinking. What is design thinking?
- 13. How this benefits HR ● Helps people collaborate better within the business ● Identifies new ways to define real problems for diverse crowds ● Establish many opportunities in a short space of time ● Develop new and innovative solutions ● Future proofing through validation What is design thinking?
- 14. The process
- 15. Design thinking and chilli con carne Dan Nessler
- 16. The process
- 17. 5 stage Design Thinking by the Hasso-Plattner Institute of Design at Stanford
- 18. 5 stage Design Thinking by the Hasso-Plattner Institute of Design at Stanford
- 19. 5 stage Design Thinking by the Hasso-Plattner Institute of Design at Stanford
- 20. 5 stage Design Thinking by the Hasso-Plattner Institute of Design at Stanford
- 21. 5 stage Design Thinking by the Hasso-Plattner Institute of Design at Stanford
- 22. 5 stage Design Thinking by the Hasso-Plattner Institute of Design at Stanford
- 28. Double diamond Behaviour User input RefinementIdeation SelectionEnrichment Problem Solution Definition
- 29. How we work
- 30. The more, the merrier
- 31. What you give, you will get
- 32. No phones, no laptops
- 34. Move outside your comfort zone
- 35. “Yes, and…” rather than “No”
- 36. Workshop
- 37. Workshop Overview ● 5 mins. • Get into groups ● 10 mins. • Choose a scenario and Identify key problems ● 5 mins. • Define area of focus ● 10 mins. • Brainstorm and develop potential solutions ● 5 mins. • Choose and develop one idea ● 5 mins. • Present idea to another team
- 38. Get into groups and say ‘hey!’ 5 mins Workshop
- 39. Workshop How to build a diverse & inclusive recruitment process Barriers to entry, pressure to fill the role Talent pools, speed of hiring Help engage a multi-generational workforce Benefits need to be fit for all Working patterns Flexible working Discrimination Barriers to entry Choose one of the two scenarios
- 40. Discover the problem What are the current issues? Workshop 10 mins
- 41. Define area of focus Choose one of the problems Workshop 5 mins
- 42. Brainstorm and develop potential solutions How do we solve it? Workshop 10 mins
- 43. Choose and develop one idea How do we create it? Workshop 5 mins
- 44. Workshop Criteria for your solution: What is the idea? (one sentence and visual to support it) Is cost a factor? How would you implement it? Who would you involve? How long would you need? Choose and develop one idea
- 45. Present your solution to another group Is it validated? Workshop 5 mins
- 46. Key takeaways
- 47. To summarise... ● Empathise: Understand the human needs involved ● Define: Re-frame and define the problem ● Ideate: Create as many ideas as you can ● Refine: Develop the key solution to your problem ● Validate: Test as often as you can
- 48. 5 Stages in the Design Thinking Process Article by Interaction Design Foundation DesignKit Microsite By IDEO How to apply a design thinking, HCD, UX, or any creative process from scratch Medium Article by Dan Nessler To take home
- 49. Introduction Kate Rand People & Operations Director | AgileHR Practitioner | Public speaker Your host today Award winning AgileHR practitioner based at Beyond. I am also an associate of the AgileHR community and regularly give talks, facilitate workshops and create thought leadership around progressive HR and business transformation for publications such as Forbes, and conferences such as CIPD and CIMA events. You can find me through my Forbes contributor page, Medium profile or LinkedIn. If you google “Kate Rand” you’ll see it.
- 50. Revolutionising the Employee Experience through AgileHR
- 51. Revolutionising the employee experience through AgileHR
- 52. Ask Menti
- 55. Putting the human back in to HR
- 56. Why now?
- 57. By 2020 35% of the workforce will be millenials, and 24% Gen Z. The revolution is coming
- 58. What does that mean? Involvement Employees of the future want to be involved in the decisions that will affect them Autonomy Uneccessary process and red tape will be questioned. They want the freedom to creatively solve problems Flexibility Flexibility across all aspects of the employee experience becomes a requirement Partnership The employee/Emplo yer relationship changes power dynamic through the evolution of the gig economy Reimagined organisations What does this mean for the future of organisations? Will the become communities over established and formal structures
- 59. HR moves from dictators of best practice to facilitators of success
- 60. Designing EX for the future
- 61. Using customer journeys such as expenses or candidate application routes to identify pain points in processes Experience mapping This includes surveys, interviews, A/B testing methods and focus groups User research A creative way to solve problems through refinement, research and testing Design thinking Working in iterations to deliver value to the customer by using different agile methodologies and adapting them to HR Design Sprints | Agile Approach Using UX tools for EX
- 62. What happens if you map your employee journey like your customer journey?
- 68. Wrangling Chaos December 31, 2019
- 69. Purpose HR in organisations can be isolated. Those who want to challenge and test new ideas can feel shut down. This should be a place to share those thoughts and ideas Safe space to share Learning is better when there are people to bounce ideas off of. Each time we come together, it should be a chance to take something new and tangible away. A place to learn Over time, we aspire to combining our expertise to change our industries, and our sector by coming up with solutions to some of the more complex challenges our businesses face. Collaborative solutions A chance to build up our networks in a place that can be quite challenging to meet like minded people who are willing to share and support eachother Community Putting the human back in to HR
- 70. Next meet up Weds 5th June
- 71. Lets talk topics
- 72. Thank You.