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![AVOIDCITIZENENGAGEMENTPITFALLS
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Uploaded byDr. Mazlan Abbas
Developing Interconnectedness of Citizens
This document discusses citizen engagement strategies for smart cities. It outlines various modes of citizen participation like meetings, surveys, and mobile apps. It also categorizes types of citizen representatives and discusses technologies like sensors, bandwidth, and big data that enable the Internet of Things. The document advocates for citizen-centric approaches to building trust and developing smart cities that improve quality of life. It provides tips to avoid citizen engagement pitfalls such as ensuring proper publicity, finding the right concerned citizens, and developing an integrated smart city vision.
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Developing Interconnectedness of Citizens
- 1. DEVELOPINGINTERCONNECTEDNESS OFCITIZENS Dr. Mazlan Abbas CEO- REDtone IOT Sdn Bhd Email: [email protected]
- 2. DEVELOPINGINTERCONNECTEDNESS OFCITIZENS Dr. Mazlan Abbas CEO- FAVORIOT Sdn Bhd Email: [email protected]
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- 5. “= - TM Forum’sPresident and CEO, Peter Sany at Smart City InFocus Event, Yinchuan, 11-13 Sept. 2016
- 6. Flashy apps and websitesget a lot of attention for reaching people, but by themselves, they are not citizen engagement.
- 7. GOVERNMENTPERSPECTIVESOFCITIZENENGAGEMENT 1. Provides “citizenenriched” data 2. Can result in increased perception of well-being within the community 3. Staff reductions possible if “counter services”, like notifications and financial transactions are automated 4. Opportunity to educate, inform and organize community 5. Different neighborhood voices broaden city officials’ perspectives
- 8. MODESOFCITIZENPARTICIPATION 1. Ballot box 2.Meetings, events 3. Print material, newspapers, flyers, surveys 4. Citizen advisory groups, strategic planning groups 5. Websites providing information 6. Mobile applications 7. CRM municipal systems to help city hall manage all citizen interaction across multiple communication channels while keeping stakeholders informed 24/7 8. Social media 9. Streaming video 10. Crowdsourcing 11. Data analytics from IoT (Internet of Things) remote sensors and departmental operations data like police calls, traffic reports, etc.
- 9. CITIZENREPRESENTATIONCATEGORIES 1. Visitor, anonymouscontributor of information 2. Citizen, resident, individual representative 3. Business representative 4. Community services, non-profit, N.G.O. representative 5. Neighborhood or geographically specific area representative 6. Elected or appointed official 7. Utility or other civic entity 8. State or regional government representative
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- 14. Home Health TransportOffice Waste IOTMAKESENSEWHENYOUBLENDTHEDATA Creating New Compound Applications
- 15. Wisdom Knowledge Information Data More Important Less Important B e n e f i t t o H u m a n i t y Evaluated understanding Appreciation of Answersto questions. Symbols Understanding Answers to questions WHO WHY HOW WHAT WHERE WHEN VALUEISCREATEDBYMAKINGSENSEOFDATA
- 16. Wisdom Knowledge Information Data More Important Less Important B e n e f i t t o H u m a n i t y Understanding VALUEPYRAMIDFORSMARTPARKING N/A Empty (0),Full (1) Who park at this lot? What kind of vehicle? Where is the empty parking lot? When is the peak period? How to implement a tiered charging? How to find “overstayed” vehicles?
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- 21. SMART #bettercitybetterworld CITY BETTER CITY •BETTER WORLD BuildcitiesthroughtheeyesoftheCITIZENS
- 22. VISIONOFTHECITYOFTHEFUTURE Open source and opendata Make visible the invisible Sensing the city Provide tools for the citizens to interpret and change the workings of the city Technology may help mitigate the “black hole” problem.
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- 24. We Build CitiesBased on Citizen-Centric Approach CROWDSENSING Get citizens input via their smartphones LIVEABLECITIES Citizens have a better quality of life BUILDNEXT SMARTCITY SOLUTION LeverageinnovativeIOT solutionstosolvethe painpointsofcities inhabitants RANK& DECIDE Authorities decide and justify their next plan of action CITY INDICATOR Citizens will see how their cities perform REDtone IOT APPROACH BUILDING THE NEXT SMART CITY SOLUTIONS IDENTIIFY&SOLVE Identify locations of issues and City Authorities respond accordingly
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- 26. CITIACT APP FOR ACTION, NOTTALKING
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- 32. SMARTVANDALISMMANAGEMENTSYSTEM Local Councils Illegal Posters Willbe useless Illegal Posters with Telephone Numbers Phone Numbers Blocked Regulators
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- 34. SMARTPARKING Smart Parking With Sensors Locationof Parking Availability Parking Utilization Tiered Pricing Parking
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- 37. AVOIDCITIZENENGAGEMENTPITFALLS How-to [Original article -https://iotworld.co/2016/08/01/tips-for-city-authorities-how-to-avoid-citizen-engagement-pitfalls/ ]
- 38. TIP(1)–BUY-INFROMBOTHSEGMENTS • It requiresthe active participation of both parties. It’s like “chicken or egg” question. Who starts first? • Residents felt that their complaints would go down the deaf ears of the local councils – just like going down the black hole. • The local authorities that are sensitive to the citizens feel that the citizens need to channel their grouses into a proper channel rather than letting their anger on social media and become terribly viral.
- 39. TIP(2)–PUBLICITY • If youask 100 or 1000 people on the streets whether they have heard such application. We can almost guarantee you that none have heard that. • It’s easier to get a ridiculous publicity message across the WhatsApp rather than something which is more useful • ”Engagement fatigue” – Staff intensive – Time consuming – Little return of Municipal investment
- 40. TIP(3)–FINDINGTHERIGHTCONCERNEDCITIZENS • Who arethese people? What type of individuals that are concerned about the cleanliness or safety of the surrounding. • The NATO and the SELFIES – the non-concerned citizens
- 41. TIP(4)–GAMIFICATIONIFNECESSARY • People wantsan incentive to participate in crowdsourcing initiative. Either get themselves paid in monetary or prizes. • The other way is to gamify the app in such a way that gives some form of status within the community app. Give them points and elevate them into a different status or higher rank on the leadership board. • Launch contest with prizes for being the most active users.
- 42. TIP(5)–PRESSUREGROUPS • No administratorsof the cities would love to receive complaints every day. Nobody likes to handle hundreds or thousands of complaints each day throughout the whole year. But if they did not manage and close the complaints, how could they solve all the problems which are already in the queue? • Why need to be in a reactive mode when local councils can be proactive? • Sometimes, city authorities need a little push or “pressure” from the people.
- 43. TIP(6)–SOCIALMEDIACHANNELS • The mostpopular official channels by local councils are either through phone, fax, web portal or email. But technology has rapidly changed the landscape of communications with the advent of smartphones, mobile Internet, and Social Media. • Allow the citizens to communicate on their favorite social media channels. “One App to Bind Them All”
- 44. TIP(7)–IN-HOUSEVSOUTSOURCE • It’s NOTonly the front-end but also the backend system. • Thus, a lot of cities who thought that they could just develop the mobile app (i.e. the front-end) in-house did not realize what they are going to end up. • Nearly all local council IT departments are not set up as a product development house. The budget given to them are only enough to operate, manage and maintain the IT system but not to become innovative and develop their application.
- 45. TIP(8)–PRODUCTROADMAP • Handling acontinuous development and future enhancement of the backend system requires a sustainable IT support resources. • New technology emerges and thus it must quickly be adapted with the current process workflow. • Developing and supporting this in-house will probably give the IT department of the local council a horrible nightmare that they will always regret.
- 46. TIP(9)–SMARTCITYVISION • Citizen engagementis only one of the single component in a Smart City. They are many applications which require integration to a smart city platform; thus, it cannot be developed in silo manner. • Remember that IOT also requires input from physical sensors (other than the sensors from the smartphones). • A real Smart City need an integrated platform that collects and aggregates various sources of data (structured or unstructured) to discover the insights of the city and make cities a better and sustainable place to live.
- 47. TIP(10)–IT’SNOTANITJOB! • Of course,any IT company can develop the mobile app. • However, IOT requires different skills that encompass embedded programming, understanding different communications protocols, cloud services, and big data analytics. Smart Parking Smart Waste Management Smart Street Light Smart Transportatio n Open Data Parking Garbage Collection Lighting Public Transport Smartphone Users SMART CITY HUB Social Media IOT APPLICATIONS SENSOR DATA CitiAct
- 48. A city isn'tsmart because it uses technology. A city is smart because it uses technology to make its citizens' lives better.
- 50. IoT eBooks 1) IoTNotes – Great to use for your IoT lectures! 2) Your IoT Journey – Compilation of best Blog articles on IoT
- 51. THANK YOU @REDtoneIOT REDtoneIOT • EMAIL:[email protected] • TWITTER: @mazlan_abbas • FACEBOOK: www.facebook.com/drmazlanabbas • LINKEDIN: my.linkedin.com/in/mazlan/ • SLIDESHARE: www.slideshare.net/mazlan1 • ABOUT ME: about.me/mazlan.abbas • BLOG: iotworld.co