Devin McNeal CS Resume
- 1. Devin McNeal [email protected] 2354 East 89th ST. Cleveland, OH 44106 (216) 688-6646 Summary: A dependable and dedicated customer service specialist with strong communication, problem solving, critical thinking, and conflict resolution skills. Experienced working with multiple computer systems simultaneously including: Microsoft Office, Excel, As400, Outlook, Onyx, I3, SAP, Parcel Audit, Fed EX Shipping and many more. A well-spoken goal oriented and outgoing team player, accustomed to working professionally and efficiently in fast paced environments. • Education: Bowling Green State University, OH May 4th of 2013 Bachelors of Liberal Studies • Professional Experience: Sales Associate S and P Data January of 2016 – March of 2016 • Handled 80+ calls daily, duties including signing up new customers with satellite, home phone, and internet service; retrieving personal and sensitive customer data. • Actively listening to customer inquiries or complaints to suggest the best packages and products based on discovering customers entertainment needs. • Responsible for clarifying and presenting relevant product knowledge and services to potential customers. • Consulting customers on needs and experiences while using that information to tie back to how the customer could benefit from our services and products. • Assisting customers with any needs pertaining to our services while also handling sensitive information regarding credit history and payment methods. Machine Operator Swagelok/ Legacy Staffing (temporary staffing agency) – Willoughby Hills, OH September of 2015 – January of 2016 • Perform job related administrative task using SAP system. • Produce quality calibers through electro polishing machine. • Perform In-process and first article inspection using calipers, mictometers, and gauges during assembly. Customer Service Representative May of 2014 - July of 2015 National General Insurance – Cleveland, OH • Answering routine customer inquires about insurance policies, such as account status, billing and coverages; paying attention to details and deep investigation questions to resolve complaints and inquiries in a one call resolution method. • Assisted customers with making endorsements and understanding their policy coverage’s; while using problem solving, communication skills to resolve customer needs effectively and efficiently. • Verifying insurance eligibility, benefits and coverages, obtain documentation and authorization from outside sources and other departments from appropriate resources. • Assisted independent agents with understanding and operation of company’s computer systems as well as answering and resolving any inquires on the insurance products and coverages. • Provided technical support for customers setting up online accounts or making endorsements on a wide range of company products and services. • Responsible for tracking, capturing, notarizing, and maintaining timely and financially sensitive information pertaining to credit history, payments, endorsements, and policy claims. • Utilized many intuitive problem solving, and critical thinking, skills to correct uncommon issues within polices. • Demonstrated a mastery of call scripts, time management, and problems solving skills to always meet and exceed metric goals. Customer Service /Shipping and Receiving Clerk January of 2013 - December of 2013 Calpholon Cookware – Bowling Green, OH • Analyzing shipment schedules to assure products correctly in-route and notify receiving clients on inquires or problem solutions. • Contact customers and truck drivers to confirm demographic information to ensure proper delivery scheduling.
- 2. • Obtained information for order processing and reimbursement to resolve shipping errors and warranty swaps within a 48 hour turnaround. • Analyze and sort information to determine appropriate area for product shipment and method of material handling. • Trained five temporary workers in department on shipping requirements, job duties, and shipping computer systems. • Responsible for loading and unloading freight materials from trucks, responsible for scanning, sorting, and shipping freight material to proper inventory locations.