Digital Banking in 2012
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The document outlines trends and focus areas for customer experience in digital banking for 2012, emphasizing self-directed customers, user experience, and mobile banking. It discusses the need for a shift to an 'outside-in' approach in customer experience design and highlights the importance of personalized and relevant solutions. Additional resources and contact information for further engagement are provided.
Digital Banking in 2012
- 1. Customer Experience Solutions. Delivered. 1 Digital Banking in 2012 Outlook & Trends
- 2. Customer Experience Solutions. Delivered. 2 Our latest white paper on Engagement Banking is available for download at: banking.backbase.com/adv/futureofbankin g-whitepaper.php
- 4. Customer Experience Solutions. Delivered. 4 Key Focus Area’s for 2012 Self-Directed Customer User Experience Mobile Banking Personal & Relevant
- 5. Customer Experience Solutions. Delivered. 5 Self-Directed Customer
- 6. Customer Experience Solutions. Delivered. 6
- 7. Customer Experience Solutions. Delivered. 7 Emerging Customer Behavior
- 8. Customer Experience Solutions. Delivered. 8
- 9. Customer Experience Solutions. Delivered. 9 Emerging Changes in Customer Behaviro
- 10. Customer Experience Solutions. Delivered. 10 Paradigm Shift: From ‘Inside-out’ to ‘Outside-in’ Outside-In CUSTOMER EXPERIENCE LAYER LOOSELY COUPLED INTERNAL SYSTEMS AND PLATFORMS Inside-Out
- 11. Customer Experience Solutions. Delivered. 11 User Experience Design
- 12. Customer Experience Solutions. Delivered. 12 User Experience Design
- 13. Customer Experience Solutions. Delivered. 13 focused campaigns
- 14. Customer Experience Solutions. Delivered. 14
- 15. Customer Experience Solutions. Delivered. 15
- 16. Customer Experience Solutions. Delivered. 16
- 17. Customer Experience Solutions. Delivered. 17
- 19. Customer Experience Solutions. Delivered. 19
- 20. Customer Experience Solutions. Delivered. 20
- 21. Customer Experience Solutions. Delivered. 21
- 22. Customer Experience Solutions. Delivered. 22
- 23. Customer Experience Solutions. Delivered. 23 Ubiquity Mobile Banking
- 24. Customer Experience Solutions. Delivered. 24
- 25. Customer Experience Solutions. Delivered. 25
- 26. Customer Experience Solutions. Delivered. 26
- 29. Customer Experience Solutions. Delivered. 29
- 30. Customer Experience Solutions. Delivered. 30 Personal & Relevant
- 31. Customer Experience Solutions. Delivered. 31
- 32. Customer Experience Solutions. Delivered. 32
- 33. Customer Experience Solutions. Delivered. 33 Personal & Relevant Targeting
- 34. Profile A
- 35. Profile B
- 36. Customer Experience Solutions. Delivered. 36
- 37. Customer Experience Solutions. Delivered. 37 Personal & Relevant Segmentation
- 38. Customer Experience Solutions. Delivered. 38
- 39. Customer Experience Solutions. Delivered. 39
- 40. Customer Experience Solutions. Delivered. 40
- 41. Customer Experience Solutions. Delivered. 41 Personal & Relevant Customization
- 42. Customer Experience Solutions. Delivered. 42
- 43. Customer Experience Solutions. Delivered. 43
- 44. Customer Experience Solutions. Delivered. 44 Thank You WWW.BACKBASE.COM [email protected] NEW YORK : +1 646 478 7538 AMSTERDAM: +31 20 465 8888